I am running 12.0.1.246
Do you have the latest build?
I feel your pain, but unless they did a remote session to your machine , they may not be able to find something they can fix.
I have two machines, one has windows 10, and the other has windows 11.
The feature works fine on both machines. I know that does not help your situation.
Permissions issue are big problem both on Win and Mac os, and its only getting worse. Good luck.
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