Hi ulrikeg7517226 Could you please elaborate more on the issue ? Sharing screenshot OR video of the workflow and problem would be helpful. -Regards Acrobat Team ... View more

Hi, Can you please elaborate more on the issue and environment? or provide video capture of the same if possible. -Regards Sunil Soni Adobe Acrobat Team ... View more

Kindly mark the post answered and helpful to help others. -Regards Sunil Soni ... View more

Hello Everyone, Kindly don't apply any unrelated workaround and wait for the official fix to be released. Appreciate your patience. -Regards Sunil Soni Adobe Acrobat Team ... View more

Please update application via Help->Check for updates to be on latest and safest version of Reader and restart the machine. If the issue still persists, we would require the following information to understand the issue better: Application(Reader) version Do other views like Document Cloud, My Computer, etc. in home are working as expected? If possible, share a video reproducing the problem OR screenshot of the issue. go to Task Manager check whether a process named "RdrCEF" is running or not? If running, is it in a hanged state? If hanged Right-click on the process and create the dump file and share with us. Check if Rdrcef.exe is crashing [Go to task manager(WIN) -> observe PID of RdrCEF processes, it changes] enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows) Kindly share the contents of following locations : For 64 bit machine go to : C:\ProgramFiles(x86)\<Reader installation>/WebResources/Resource0 C:\ProgramFiles(x86)\<Reader installation>/AcroCEF For 32 bit machine go to: C:\ProgramFiles\<Readerinstallation>/WebResources/Resource0 C:\ProgramFiles\<Reader installation>/AcroCEF Please let us know for any query OR concern here. -Regards Sunil Soni ... View more

Hello Everyone, Greetings from Acrobat Team and thanks for your patience. We are working on its fix and would be releasing it in our next update which would be really pretty soon. -Regards Sunil Soni ... View more

Hello Everyone, We are unable to reproduce the issue in-house. Would be grateful if someone is available to have a discussion so that we can investigate it further. write back to susoni@adobe.com for further discussion giving reference to this forum link. -Thanks Sunil Soni Acrobat Team ... View more

Hi @leilanis13890030, Apologize for the inconvenience caused. If the issue still persists, we would require following information to understand the issue better: Environment/Platform/System information Application (Acrobat/Reader) version Does other views like Document Cloud, My Computer, etc. in home are working as expected? If observing blank view, go to Task Manager(WIN)/Activity Monitor(MAC) check whether a process named "RdrCEF" is running or not? If running, is it in a hanged state? If hanged WIN: right-click on the process and create the dump file and share with us. MAC: select process-> click setting icon above to expand the drop-down options -> take Sample process and Run Spindump and share both with us Check if Rdrcef.exe is crashing [Go to task manager(WIN)/Activity Monitor(MAC) -> observe PID of AcroCEF/RdrCEF processes, it changes] WIN : enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows) OR You can also use the attached registry key to enable the automatic crash dump creation. This will place the dump at C:\Dumps\. dump.reg MAC: Go to Console -> User Diagnostic Reports Share reports name starting with "AcroCEF"/"RdrCEF" If possible, share a video reproducing the problem. Kindly share the contents of following locations : WIN For 64 bit machine go to : C:\ProgramFiles(x86)\<Reader/Acrobat installation>/WebResources/Resource0 C:\ProgramFiles(x86)\<Reader/Acrobat installation>/AcroCEF For 32 bit machine go to: C:\ProgramFiles\<Reader/Acrobat installation>/WebResources/Resource0 C:\ProgramFiles\<Reader/Acrobat installation>/AcroCEF MAC : /Library/Application Support//Adobe/Acrobat/<Track>/WebResources/Resource0 Content of Acrobat /Contents/Frameworks/AcroCEF Helper /Contents/Helpers/AcroCEF/AcroCEF Please share the required information to debug the issue further. -Thanks Sunil Soni ... View more

Hi jamesh79071180 , Apologies for the inconvenience caused. We are unable to reproduce the issue. we would like to have some more information to debug the issue: Environment/Platform/System information what do you mean by deleting Acrobat Reader DC? do you mean uninstallation and installation? If possible, share a video reproducing the problem. You can directly write back to [Moderator: Personal information removed, try sending PM:How Do I Send Private Message  ] for the quick resolution. -Regards Sunil Soni Adobe Acrobat Team ... View more

Hi LasagnaForBrains Please update us with your findings as per given suggestion. -Regards Sunil Soni ... View more

Hi dorothyb82692127, Apologize for the inconvenience caused. If the issue still persists, we would require following information to understand the issue better: Environment/Platform/System information Application (Acrobat/Reader) version Does other views like Document Cloud, My Computer, etc. in home are working as expected? If observing blank view, go to Task Manager(WIN)/Activity Monitor(MAC) check whether a process named "RdrCEF" is running or not? If running, is it in a hanged state? If hanged WIN: right-click on the process and create the dump file and share with us. MAC: select process-> click setting icon above to expand the drop-down options -> take Sample process and Run Spindump and share both with us Check if Rdrcef.exe is crashing [Go to task manager(WIN)/Activity Monitor(MAC) -> observe PID of AcroCEF/RdrCEF processes, it changes] WIN : enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows) OR You can also use the attached registry key to enable the automatic crash dump creation. This will place the dump at C:\Dumps\. dump.reg MAC: Go to Console -> User Diagnostic Reports Share reports name starting with "AcroCEF"/"RdrCEF" If possible, share a video reproducing the problem. Kindly share the contents of following locations : WIN For 64 bit machine go to : C:\ProgramFiles(x86)\<Reader/Acrobat installation>/WebResources/Resource0 C:\ProgramFiles(x86)\<Reader/Acrobat installation>/AcroCEF For 32 bit machine go to: C:\ProgramFiles\<Reader/Acrobat installation>/WebResources/Resource0 C:\ProgramFiles\<Reader/Acrobat installation>/AcroCEF MAC : /Library/Application Support//Adobe/Acrobat/<Track>/WebResources/Resource0 Content of Acrobat /Contents/Frameworks/AcroCEF Helper /Contents/Helpers/AcroCEF/AcroCEF Please share required information to debug the issue further. -Thanks Sunil Soni ... View more

Hello Everyone, Apologies for the inconvenience caused. Would be great if environment could be shared for detailed investigation where issue is occurring consistently. Interested folks, kindly drop me at susoni@adobe.com with the reference of this forum link. -Thanks Sunil Soni ... View more

Hi Colin Butcher, Apologies for the inconvenience caused. We are unable to reproduce the issue in-house. Would request you to restart the machine and if the issue still persists, we would require following information to understand and debug the issue better: Does other views like Document Cloud, My Computer, Save As Dialog, Send and Track, Send for Signature etc. are working as expected? If observing blank view, go to Task Manager(WIN) check whether a process named "AcroCEF" is running or not? If running, is it in a hanged state? If hanging, WIN: right click on the process and create the dump file and share with us. Check if Acrocef.exe is crashing [Go to task manager(WIN) -> observe PID of AcroCEF processes, it changes] WIN : enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows) OR You can also use the attached registry key to enable the automatic crash dump creation. This will place the dump at C:\Dumps\. dump.reg If possible, share a video reproducing the problem. Kindly share the contents of these two locations : For 64 bit machine go to : C:\ProgramFiles(x86)\<Reader/Acrobat installation>/WebResources/Resource0 C:\ProgramFiles(x86)\<Reader/Acrobat installation>/AcroCEF Please keep us posted. -Thanks Sunil Soni ... View more

Hi Nicolasd63638017, we would require following information to understand the issue better: Environment/Platform/System information Application(Acrobat/Reader) version Does other views like Document Cloud, My Computer, Save As Dialog, Send and Track, Send for Signature etc. are working as expected ? If observing blank view, go to Task Manager(WIN) check whether a process named "RdrCEF" is running or not? If running, is it in a hanged state? If hange WIN : right click on the process and create the dump file and share with us. Check if Rdrcef.exe is crashing [Go to task manager(WIN) -> observe PID of AcroCEF/RdrCEF processes, it changes] WIN : enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows) OR You can also use the attached registry key to enable the automatic crash dump creation. This will place the dump at C:\Dumps\. dump.reg If possible, share a video reproducing the problem. Kindly share the contents of these two locations : For 64 bit machine go to : C:\ProgramFiles(x86)\<Reader/Acrobat installation>/WebResources/Resource0 C:\ProgramFiles(x86)\<Reader/Acrobat installation>/AcroCEF For 32 bit machine go to: C:\ProgramFiles\<Reader/Acrobat installation>/WebResources/Resource0 C:\ProgramFiles\<Reader/Acrobat installation>/AcroCEF -Thanks Sunil Soni ... View more

Thanks for your patience here. While we investigate the leaks here, we request for more information - 1) Usually how many RdrCEF processes are present when they see the leak? 2) And a few more process dumps if possible - Capturing dumps on Citrix is present here https://support.citrix.com/article/CTX126255 -Thanks Sunil Soni ... View more

Thanks for bringing it to our notice. Please update application via Help->Check for updates to be on latest and safest version of Acrobat/Reader and restart the machine. If the issue still persists, we would require following information to understand the issue better: Environment/Platform/System information Application(Acrobat/Reader) version Does other views like Document Cloud, My Computer, Save As Dialog, Send and Track, Send for Signature etc. are working as expected? If observing blank view, go to Task Manager(WIN)/Activity Monitor(MAC) check whether a process named "RdrCEF" is running or not? If running, is it in a hanged state? If hanged WIN: right click on the process and create the dump file and share with us. MAC: select process -> click setting icon above to expand the drop-down options -> take Sample process and Run Spindump and share both with us Check if Rdrcef.exe is crashing [Go to task manager(WIN)/Activity Monitor(MAC) -> observe PID of AcroCEF/RdrCEF processes, it changes] WIN : enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows) OR You can also use the attached registry key to enable the automatic crash dump creation. This will place the dump at C:\Dumps\. dump.reg MAC: Go to Console -> User Diagnostic Reports Share reports name starting with "AcroCEF"/"RdrCEF" If possible, share a video reproducing the problem. Kindly share the contents of these two locations : For 64 bit machine go to : C:\ProgramFiles(x86)\<Reader/Acrobat installation>/WebResources/Resource0 C:\ProgramFiles(x86)\<Reader/Acrobat installation>/AcroCEF For 32 bit machine go to: C:\ProgramFiles\<Reader/Acrobat installation>/WebResources/Resource0 C:\ProgramFiles\<Reader/Acrobat installation>/AcroCEF User can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with. ... View more

Thanks, will look into it and update you as progress. -Sunil Soni ... View more

Please describe it more. Platform/environment Application version Steps to reproduce the issue. -Thanks Sunil Soni ... View more

Sorry for the inconvenience caused. Kindly share following information. Check if Rdrcef.exe is crashing [Activity Monitor(MAC) -> observe PID of AcroCEF/RdrCEF processes, it changes] MAC: Go to Console -> User Diagnostic Reports Share reports name starting with "AcroCEF"/"RdrCEF" If possible, share a video reproducing the problem. Kindly share the contentsof these two locations : Go to /Library/Application Support/Adobe/Reader/DC/WebResources/Resource0 User can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with. -Thanks Sunil Soni ... View more

ExAtWork, Glad that issue got resolved and thanks for your consistent availability during investigation. ... View more

Hi dfish4554, Please confirm if repair application and restarting machine resolves the issue. If not, We need your help to diagnosis the issue. Please enable the automatic crash dump generation setting using Shared Files - Acrobat.com and Share the dump file with us. -Thanks Sunil Soni ... View more

I sent you a personal message, Kindly respond. ... View more

RdrCEF.exe is a detachable process of Acrobat or Reader. It takes care of multiple reader services(like Fill and Sign, Document Cloud, Send For Signature, Send and Track, Create PDF, Export PDF, etc.) of the product. If you disable it by renaming/deleting RdrCEF.exe(which is highly not recommended), it would lead you to lack of functionalities. Anyways, Keep us posted with your observation after applying latest update. -Thanks Sunil Soni ... View more

Hi Kim, Yes, RdrCEF suppose to run if Reader DC is running because RdrCEF is responsible for multiple services provided by Reader DC. Sorry for the inconvenience caused to you. Ideally RdrCEF processes shouldn't consume system resources as significant as mentioned by you. To understand the issue, we would require following information: Environment/Platform/System information Application(Reader) version Are you using/installed any screen reader(JAWS, NVDA, etc.) How much time reader is running for ? Fiddler logs for analyzing network traffic Exact steps to reproduce the issue(capture a video to reproduce the issue if possible) Processes memory dump Task manager -> Right click on the "RdrCEF" process and create dump File Task manager -> Right click on the "AcroRd32" process and create dump file Kindly keep us posted with the required information. -Thanks Sunil Soni ... View more