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AxelMatt
Community Expert
AxelMatt
Community Expert
Activity
8 hours ago
I've take a look and found this post: Closing LrC does not remove .lock, - shm or - wal ... - Adobe Community - 15172852
Is this the appropriate posting that you did?
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8 hours ago
...Can anyone help
By @axrtu
We can try to help only when you gave us the appropriate informations about your issue and detailed infos about your system and the application you worked with.
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8 hours ago
@nazar_7735 As @kglad wrote you have to solve the payment problems with your card first. If it's a prepaid card and there's no credit on it you have to recharge first.
As you wrote the test period of 14 days has past so you've paid the fee for your subscription. After this you can try to cancel you subscription, but depending on the type of subscription you have to pay a refund.
See here: Cancellation details for common Adobe plans
You can also try to contact the Adobe support via chat over Adobe's website. Maybe they can help.
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Feb 22, 2025
07:37 AM
... Opened it today and an error window popped up.
...
By @NSCORP - Mark
What was the error message? Please post it word-by-word.
Is the external drive connected correctly? With the same drive letter as the drive had on the import procedure?
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Feb 22, 2025
07:30 AM
The problem can also come from a defective catalog. First you should restore the catalog from a recent backup.
If this doesn't help, hold the Ctrl-Key while starting LrC. This opens a catalog selection dialog.
First select the appropriate recent catalog and let it check it – note the checkmark "Test integrity of this catalog" to check its integrity. If that doesn't help, try to create a new one and see if this catalog works. If yes, you could then try to import your current catalog into the new one.
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Feb 22, 2025
01:44 AM
Please take a look here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
and here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
If this isn't help, try to enable popups and cookies in your browser or use another browser.
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Feb 22, 2025
01:33 AM
If the repairing fails, restore the catalog(s) from your recent backup.
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Feb 22, 2025
01:29 AM
@Menab_Wenrey
You’ve reactivated an approx. seven years old thread. And you wrote only "I can't open my Lightroom...". It may seem like it's the same problem, but it may not be. Also, you're not giving us any information about your system and what you've tried so far. Rather than reactivating an old thread that is seemingly similar, you are posting to a new thread with fresh, complete information.
Please include system information, a detailed description of the problem and if it's possible a step-by-step instructions for reproduction. Also includes the steps that you've done by your own to solve the issue.
Please do not use file attachments as many people here will not download them. Instead, use the "Insert Photos" icon and include your screen capture in your message.
If the issue is really the same, we will merge you back into the appropriate location.
This thread will be locked. Thank you!
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Feb 20, 2025
11:52 PM
1 Upvote
Do a right click on free area of the layer panel and choose the appropriate option for the thumbnails in the pop up - menu.
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Feb 20, 2025
11:45 PM
Do you have installed the recent Studio verson of NVidia's graphic device driver?
If no, download this version and installed it instead of the Game Ready version.
If you have buldin a CPU with an internal graphic processor disable the processor internal graphic card.
To disable use the Device Manager on Windows. In the Device Manager, right-click the card's name and choose Disable.
If this doesn't help, I recommend a a complete and clean reinstallation by following the steps below:
Backup all personal data, like templates, presets etc.
Uninstall everything CC app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
Then uninstall the CC Desktop Client, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
Clean your computer of CC files per http://www.adobe.com/support/contact/cscleanertool.html
Restart your computer (don't skip this)
Reinstall the CC Desktop Client, https://www.adobe.com/creativecloud/desktop-app.html
Use the Desktop Client to install your CC applications
Restore your personal data.
If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
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Feb 20, 2025
11:30 PM
In a first step try to reset the preferences of Lightroom Classic: How to reset Lightroom Classic preferences (adobe.com)
It's recommended to backup your preferences before you reset the preferences to the default settings:
https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html
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Feb 20, 2025
09:45 AM
It is not the driver ...
By @stuartjonathangray
What makes you so sure?
In addition what @DdeGannes wrote, please also provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.
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Feb 19, 2025
11:39 PM
For the GPU I would prefer NVidia's RTX 30xx or 40xx.
I'm using the RTX 3060 and it worked very well with LR and PS. This card does have a good price/performance ratio.
If you want even more performance buy the RTX 4070/RTX 4090 or the new RTX 50 series.
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Feb 19, 2025
11:31 PM
Do you have install PS v26 as an update? If yes most of the settings from the former version will be taken over. If you want to clean the list click in PS on "File - Open Recent..." , goto to the end of the list and click on "Clear Recent File List"
Do you have tried to create a file in "C:\Users\[USER]\AppData\Roaming\Adobe\Adobe Photoshop 2026\Adobe Photoshop 2026 Settings" called "PSUserConfig.txt"
Insert the following lines:
# Use WinTab
UseSystemStylus 0
Then restart Photoshop.
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Feb 19, 2025
11:15 PM
You don't answer all my questions and you give us only a little informations. So it's already very difficult to say more.
Does your Photoshop runs in a Virtual Machine?
Which exact version of Windows 10?
Which updates for the PC do you installed? Do you have tried do deinstall it?
Why such old Photoshop v21? Try to update to a newer version like version 25 or 26.
Try to reset the preferences of Photoshop using the steps described here:
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences
It's recommended to backup your settings before resetting the preferences.
See here: https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences
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Feb 19, 2025
10:44 AM
Unfortunately you haven't given us any information about your system. Therefore, all proposed solutions are a look into the crystal ball
Does your Photoshop runs in a Virtual Machine? -> This isn't official supported by Adobe.
What has been changed on your system before the error occur?
Which version of operating system do you use?
Which version of Photoshop (and other Adobe software) do you use?
Please give us as much informations as you can. This will help us to try to help you.
"More input -> more output".
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Feb 19, 2025
10:37 AM
This is a Illustrator issue. We are heree in the Photoshop forum.
I'll move this post to the appropriate Illustrator forum.
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Feb 19, 2025
10:35 AM
Do you have checked the Profile Browser if there the adaptive profiles can be found? It's possible that the profile aren't marked as favorites.
Another thought is the your GPU support isn't enabled. Please check. I'm not sure but it'spossible that the new profiles only work if the GPU support is enabled.
You can also try to reset the preferences of Lightroom Classic: How to reset Lightroom Classic preferences (adobe.com)
It's recommended to backup your preferences before you reset the preferences to the default settings:
https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html
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Feb 19, 2025
03:20 AM
1 Upvote
I'll recommend NVidia's graphic cards, like RTX30xx or RTX40xx.
I use a RTX3060 for a while and I'm happy with this card. This card has a good price/performance ratio.
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Feb 18, 2025
12:37 AM
I've check this on my side and I can save imaes as "normal" .jpgs I'm using Photoshop 25.12.1
Click on File - Save As Copy... and choose in the dialog the appropriate file type.
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Feb 18, 2025
12:18 AM
Do you try to reset the preferences?
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Feb 17, 2025
10:05 AM
...I have tried with a 4050 GPU both on and off no luck. ...
By @stuartjonathangray
Denoise doesn't work during the GPU support is deactivated.
It seems there a problem with your graphic device driver. Check if the latest Studio version of NVidia's driver is installed.
It's recommended to use the Studio version of the graphic driver and not the "Game Ready" version.
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Feb 17, 2025
09:59 AM
...
My normal destination folder is the “Picture” folder located on an external drive. It appears to indicate the folder is called “”. ...
By @adobezamm
Is the external drive (and with the same drive letter as the last time) connected when you click on the import button?
When you quit the popup with ok can you choose another folder?
If yes, try to select a folder on the internal hard drive as the destination folder.
What happened if you open the import dialog again after you chosen the destination folder on the internal drive?
You can also try to reset the preferences of Lightroom Classic: How to reset Lightroom Classic preferences (adobe.com)
It's recommended to backup your preferences before you reset the preferences to the default settings:
https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html
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Feb 16, 2025
11:52 PM
Unfortunately you haven't given us any information about your system. Therefore, all proposed solutions are a look into the crystal ball
Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.
For a better help we also nedd more inforamtions about your system including the following:
Adobe products and version number
Operating system and version number
Computer hardware, such as CPU; GPU; the amount of RAM; etc
Please post the exact version numbers and not only phrases like "recent" or "latest".
Try resetting the preferences of Lightroom Classic: How to reset Lightroom Classic preferences (adobe.com)
In the linked document is also described how to reset the preferences in case LR doesn't start correctly (see section: Method 2).
It's recommended to backup your preferences before you reset the preferences to the default settings:
https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html
BTW: You’ve reactivated an approx. two years old thread. And you wrote only "I am having a similar issue". It may seem like it's the same or a similiar problem, but it may not be. Also, you're not giving us any information about your system and what you've tried so far. I've branched your post into a new thread.
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Feb 16, 2025
11:29 PM
Try to reset the preferences of Photoshop using the steps described here:
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences
It's recommended to backup your settings before resetting the preferences.
See here: https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences
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Feb 16, 2025
11:21 PM
Do you've done a CLEAN reinstallation as describe before?
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Feb 15, 2025
02:00 AM
One point you may check before you try a reinstallation.
Perhaps your previews or your catalog has a fault.
To delete the preview cache goto the folder that contains your Lightroom catalog in Finder. The default location is in the Pictures/Lightroom folder under your user folder. Search the [Catalog-name] Previews.lrdata file and drag it to the trash. Then restart Lightroom.
Try to hold the Ctrl-Key while starting LrC. This should opens a catalog selection dialog.
First select the appropriate recent catalog and let it check it – note the checkmark "Test integrity of this catalog" to check its integrity. If that doesn't help, try to create a new one and see if this catalog works. If yes, you could then try to import your current catalog into the new one.
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Feb 15, 2025
01:47 AM
Please post the solution for your problem. This would be helpful for other user which the same issue. Thank you.
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Feb 15, 2025
01:43 AM
... but I have problem with the latest update of W11, system message says, not enough partition space, which is BS, already enlarged the space and still does not work. I think it has to do something with that...
By @Katalin5ED1
It shouldn't, but I'm not sure.
How much free disk space do you have? Please show us a screenshot from the overview screen of the Disk Management tool in Windows.
Check the Windows event viewer if the appropriate entries for Lightroom Classic which allows conclusions to be drawn about the problem
How to use Event Viewer to check for errors on Windows 11
Before you'll invest a lot of time I would recommended a complete and clean reinstallation.
Please follow the steps below:
Backup all personal data, like templates, presets etc.
Uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
Then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
Clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
Restart your computer (don't skip this)
Reinstall the cc desktop app, https://www.adobe.com/creativecloud/desktop-app.html
Use the desktop app to install your cc programs/trials
Restore your personal data.
If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
If this also doesn't help the next step shold be a complete and clean reinstallation of the whole system which all recent updates and patches of the operating system and driver for chipset and devices.
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Feb 15, 2025
01:19 AM
Do you've check the linked documents?
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