Hello,   I have a user who is having issues with logging into Acrobat Pro DC.   We have spent quite some time with this yesterday. She is assigned as a user in the Adobe Portal and we know that she is in there correctly since she can choose the organization when logging into her account online. The choice to select the Organization comes up there. But the choice never comes up when logging into the application. It immediately goes to the personal account despite putting in the same email address and password. Things tried: 1. Removing her from the Adobe Portal and adding her back into it. 2. Changing her password within her online account and using that new password within the application 3. Deleting all of her AppDate files associated with Adobe 4. Uninstalling and Reinstalling Acrobat Pro DC 5. Trying on a different computer 6. Trying to connect via Google account. (the choice comes up and we choose the organization but it still goes to her personal account) 7. Disable Select my profile automatically 8. Attempting to delete the personal account (not possible but ended up removing the Organization which then needed her added back in the portal)   I am at a complete loss. We have routinely seen this issue happen about half the time where it goes to the "Free Trial" that requires a payment method. This is not appropriate for our business since there are licenses associated with the email address in the Adboe Portal. Removing the user from the Adobe Portal and readding them has always fixed the issue. But it did not for this user with removing and readding her twice did not fix the issue. And we have verified that she has the Organization associated with her email address when logging into the account on the web.  This is on a brand new computer and a brand new user. I am the only other person who has logged into the computer and that was only for installing software and updates.   What complicates things more is that someone else manages the portal and I am not the person who should be doing this since I have not the knowledge of who needs the software or not. It usually takes between 30 minutes and a full week to get a user removed and readded to the portal depenging on the availability of this person. And the users do not have the ability to use the free trial. And it is not easy to try to get Acrobat Pro to act like Acrobat Reader. There is no option to choose for that. It only happens with a bunch of finagling until we get to that point and am not sure what the process really is.  And every time we run into this situation I spend way too much time and energy on this issue or similar one with the accounts that I need to support other users, which should not be the case.   Right now I am not going to worry about the removal and readding to the Adobe Portal, I just need to know what I can do to get this account to see the Organization when logging into the application. This is critical with new users since they have to sign off on reading documentation that is pertinent to her employment with the business.   Thank you for any quick respose to this issue. John ... View more

Hello,   Thanks for any guidance on this issue.   We have four computers that search within a specific PDF. There are issues with two of these computers doing the search within this PDF. All four computers are exactly the same. They all have Windows 10 21H2 and are all have the latest Windows Updates. All four have Acrobat Pro DC 64 Bit and I have verified that all 4 have 23.001.20143.   The PDF has 5934 pages but is only 7.37 MB in size. The PDF has OCR recognition. All 4 computers are Windows 10 21H2 and are using Acrobat DC 64 Bit.   What I have tried; 1. Updating to the latest updates of Acrobat Pro DC. 2. Uninstalling and reinstalling Acrobat Pro DC (with a running the cleaner and a reboot in between) 3. Making sure that we were using Fast Find and Purge Cache Contents 4. Turned off Cloud Based Search 5. Logging into system with account that has not been on the computer previously. After one fast search of the document, all consecutive searches run slow of the search of the exact same file. 6. Deleting the Adobe profile folders for Acrobat Pro DC - this allows one very quick search of the file and then it runs slow when searching the file again 7. Embedded Index the document. This stalls out at 14%. 8. Reimaging one of the laptops   I am at a loss to what is causing this issue. The two that have no issues are set with the same default settings as the other two systems.   Thanks,  John ... View more

Hello,   Thanks for any guidance on this issue.   I have two of four computers that we have search issues within a PDF,.   The PDF has 5934 pages but is only 7.37 MB in size. The PDF has OCR recognition. All 4 computers are Windows 10 21H2 and are using Acrobat DC 64 Bit.   What I have tried; 1. Updating to the latest updates of Acrobat Pro DC. 2. Uninstalling and reinstalling Acrobat Pro DC (with a running the cleaner and a reboot in between) 3. Making sure that we were using Fast Find and Purge Cache Contents 4. Turned off Cloud Based Search 5. Logging into system with account that has not been on the computer previously. After one fast search of the document, all consecutive searches run slow of the search of the exact same file. 6. Deleting the Adobe profile folders for Acrobat Pro DC - this allows one very quick search of the file and then it runs slow when searching the file again 7. Embedded Index the document. This stalls out at 14%. 8. Reimaging one of the laptops   I am attaching the Process logs. I thought that a reply to an email from an earlier Post would put that into the Post. So I had renamed the extension for the one result that needs the extension changed back.   I am at a loss to what is causing this issue. The two that have no issues are set with the same default settings as the other two systems.   Thanks,  John ... View more

Hello,   I have a user who is using the search engine to look for items in a PDF file. This file contains a large amount of pages but the size of the pdf file is not too very large considering the amount of pages.  Since moving from Acrobat 2017 to Acrobat DC the search function on this one and only many paged document has been extemely slow. Since each page does not contain much data on it, it still runs very slow to get through the pages. We are seeing a rate of about 3 pages every two to three seconds with Acrobat Pro DC. It would do about 20 to 25 pages prior to that with Acrobat 2017. Eventually it would hit around 500 pages and then it would stall. I have updated to the very latest 2023.001.20064. I have ran a repair. I checked the resources being used and we are at 33% memory total and about 14% of the CPU usage total. Enabled Fast find was already turned on (turned it off and restarted Acrobat and then turned it back on and restarted Acrobat) and Purged Cache Size.  Moved the file locally and tried it from there and it did not help. Showing inline storage when opening files is turned off and I turned off the Utilize Cloud Search Engine when searching. Eventually I upped the Maximum number of documents returned in results to be over 500 since there over 500 pages. This seemed to allow it to go over 500 pages. I renamed the Acrobat DC folders under both the Local and the Roaming files in order to reset the settings and to get a clean DC profile created. This started to allow the search to happen about 10 documents in about 2 to 3 seconds, but that lasted only through 80 pages and it slowed down again. I did the same thing and rebooted and now Acrobat Pro took longer to open and the search engine took longer to open also. Setting the settings back did not fix this new delema. I have 2 other users with DC set up exactly the same without this issue. One of them it had worked with no issues, the second one my coworker had reimaged the laptop. We verified it was not a profile issue since tried the local copy with my account in which I have never been logged into this computer myself previously. I do not want to reimage this user's laptop since he would have to travel almost 2 hours in one direction to get into the office and that it is very intrusive with the downtime that he currently cannot afford.  I also have tried to index to the file. It looked like it was going to work but it stalled at 20% done. It took one minute to get to that point and we let it sit for about 20 minutes after that and it never proceded beyond the 20%. Cancelled out of that and it took at least 20 minutes to back out of it. I am at a loss. I know that it is not the file since the other two users do not have problems with the exact same file over a slower VPN connection than this user. This is time sensitive since it has to do with people's W2 forms and and there three users have other things to deal with with tax deadlines.   Any recommendations would help.   Thank you, John ... View more

I need to install the Creative Cloud Desktop App from SCCM. This is the only thing I need to install, I do not need to package Apps to install when the installation happend. And I do not have access to the teams site. I am not the administrator of the software, so telling me to use the packager will not work since I cannot get the Packager. And since I am only trying to install the Desktop App, why would I have to go through the trouble of using the Creative Cloud Packager. This makes no sense. It was only two or three years ago that what I am trying to do was possible. So I am not sure what I was doing then is not working now. Can someone point me in the direction to do this? I can only find information that is telling me to use the Packager only online. ... View more