Hi @simon_5679, Thank you for reaching out with your question.  With the Acrobat feature of password protecting, this is all you can do: https://adobe.ly/3Fr4E7C; Wait for more input from experts, if there are any other solutions available.    ~Tariq ... View more

Hi @franziska_5792,   I’m sorry to hear about your experience. I understand how frustrating this can be, and I’m happy to help!   To use Acrobat, you must sign in with your Adobe ID (the email registered with Adobe and linked to your subscription).   If you’re trying to edit a PDF, this guide walks you through the process step by step: :link: How to Edit a PDF in Acrobat   Additionally, Acrobat has a multi-tab feature, so if you have multiple PDFs open, you can simply close a tab to close a file.   I used a translator to understand your question. If the above steps don’t resolve your issue, could you please share a video of what’s happening? That will help us diagnose the problem and better assist you.   Looking forward to your response! 😊   ~ Tariq ... View more

Glad to hear the problem is solved. Thank you for keeping the thread updated. If any troubleshooting helped, kindly share so it may help others in a similar situation.    Feel free to reach out if you have questions.   ~Tariq ... View more

Hi @latonya_6452,    Thank you for reaching out with your question.  This usually happens if while placing the form fields you have duplicated the form fields, what that has done is make fields carrying the same name, please check this discussion: https://adobe.ly/41CpBnm this explain how to fix this problem.    Let us know if you have further questions.     ~Tariq ... View more

Hi @hendrik_2895,    Thanks for reaching out with your question and sorry for the troubled experience.  I tried checking your Subscription details with the email ID you use to log in to Adobe Community; however, I could not find any active subscription on the account.    The only possibility of not having the "Compare Tool" on your copy Acrobat on your machine is if you are using Acrobat Standard subscription, please use this link to check for feature comparison Acrobat Pro Vs Standard: https://adobe.ly/4bJ5WqC;   Let us know if you have further questions.      ~Tariq ... View more

Hi @doug_2337,    Sorry for the delayed response and thanks for reaching out with your question.    This can be achieved with the following registry setup: (please check your inbox) And, let us know if you have further questions.  ~Tariq ... View more

Hi @nadinet50180943,    Thank you for reaching out with your question. I checked your account details with the email ID you are subscribed to on Adobe Community and I see only the Photography plan active. This plan doesn't include Acrobat.    Let us know if you have subscribed with any different email ID - use this link https://adobe.ly/41YBxRO Log in with your Adobe ID and you can check your Active subscription/s. ~Tariq ... View more

Hi @atchison5037   Sorry for the troubled experience. Could you elaborate on how "Adobe" is Reading your documents? Since Adobe is not a product, which product are you using?    Let us know and we will try to assist further accordingly.   ~Tariq ... View more

Hi    Here is suggestion from not a quite similar topic: https://adobe.ly/43EyNdx; While you try the suggestion, could you let us know your system language and language set on Acrobat?  Launch Acrobat > Cmd/Ctrl + K > Preferences > Language / also check Forms     Let us know how it works ~Tariq ... View more

Hi @hevin_7295,    In addition to what @MikelKlink asked and described.  You can visit this Help document: https://adobe.ly/3QYyDpR that describes how the validation works.    In short, if the certificate was created locally on the machine and is local to the system, the signature validation can't happen on the second machine.      ~Tariq ... View more

Hi @   Sorry for the troubled experience.  When you run OCR on the file, choose the option: "Recognize text > settings > output > Searchable image (EXACT)." Let us know how it works.    Also, when you copy the OCR'ed text and paste it somewhere if the pasted text turns out garbled or gibberish    Causes could be: Some characters may appear as blank spaces or incorrect symbols if the system lacks a proper substitution font. Special characters, symbols, or non-Latin scripts might be completely unreadable. Embedded Fonts or Encoding Issues Some PDFs use special fonts or encoding that may not translate well when copied. If the text is stored as an image instead of selectable text, Acrobat may struggle to extract it properly. Language or Character Set Mismatch If the PDF was created using a different character set (e.g., Korean or other non-Latin scripts) - which is true in your case, Acrobat may not interpret the text correctly when copied.   Let us know if you have further questions.   ~Tariq ... View more

Hi  @ENM+359,    Sorry for the troubled experience, kindly check with your Scanner vendor if they can provide you an updated driver.  Also, let us know what version of Acrobat you are using: https://adobe.ly/4kGn18z;   Currently, we don't have any report of such issue related to Acrobat. The information related to double-sided scan is mainly provided by scanner drivers to Acrobat.  ~Tariq ... View more

Hi @Igor33890674f5de, I have sent you an email. Please check it and let us know how it works at your end via email.  ... View more

Hi @joanne_2029,    Just an FYI.  The file you were trying to print had some underlying issue, or the fonts used with it didn't have sufficient permission to be embedded with it. As the log mentioned above states, the fonts were missing: "Aptos not found, using Courier."      Acrobat relies on system fonts instead of document fonts Use the following methods to resolve PDF conversion failures related to system font dependency: Modify Adobe PDF Printer Properties Open a PDF in Acrobat Select File > Print. Select Adobe PDF from the list of printers, and then select Properties. Select Adobe PDF Settings and deselect Rely on system fonts only; don’t use document fonts.     ~Tariq ... View more

Hi @Deab,    Help us mark the solution correct. Marking a solution Correct will help others to identify the solution to a similar issue quickly. And it helps in the search. ~Tariq ... View more

  Hi @BACB25895808ikw3,    Are you experiencing a crash issue with Acrobat? If yes, could you provide us with more details: When did it start? Current version of Acrobat: https://adobe.ly/3DytT7k What triggers the crash?  Help us with Crash logs: https://adobe.ly/3FlQDrV  And process monitor logs: https://adobe.ly/3DFH2LS    To assist further and help us resolve this issue, we will be waiting for the requested information.    ~Tariq ... View more

Hi @sarahr87520709 Adding to @try67.  Here is a community discussion referring to how to lock form fields: https://adobe.ly/3XHlGVb;   ~Tariq ... View more

Hi @hegercreative,    Sorry for the troubled experience. There was a known issue before Dec 2024, and it has been fixed already.  Ensure your copy of Acrobat is updated, to check for pending updates, launch Acrobat > Help > Check For Updates.    If the issue persists, I would appreciate it if you could record it on video and share it with us.  Let us know the version of Acrobat installed on your past post you check for updates: https://adobe.ly/3DFzOre;   ~Tariq ... View more

@VanzPeers,    Try the following and let me know how it works.  Create a new PDF and save it on the network drive. Ensure no one else has access to it and try opening it again after relaunching Acrobat.  Observe if there is any issue Now try to make any changes to the file and save the changes (considering the file is on the same network drive location) In both above-mentioned cases, ask your Network personnel to check file permissions and let us know if there are any differences.    ~Tariq ... View more

Hi Suhail24562665m2lg,    Sorry for the troubled experience.  Could you provide screenshots or a video showing how the same form renders on a Mac or a Windows machine?  Also, let us know the current version of Acrobat installed on both Windows and Mac machines: https://adobe.ly/3Fiy0oG;   To assist you further will be waiting for the requested information.  ~Tariq ... View more

@james_8661: If the troubleshooting Acrobat option is not working, you can use the diagnostic tool from this link: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html this will be the same tools that will appear as part of Troubleshoot Acrobat menu option.   Also, ensure your copy of Acrobat is updated, our latest version currently available is: 25.001.20432 https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousmar2025qfe.html#dccontinuousmartwentytwentyfiveqfe , to check for any pending updates, launch Acrobat > Help > Check For Updates.    ~Tariq ... View more

Hi @james_8661   Sorry for the troubled experience. Could you please let us know when did this start to happen?    Also, help us with logs so we can find the root cause of the issue. Here is the link to use the diagnostic tool: https://adobe.ly/3XA5aGr. This can be accessed via the app itself: launch Acrobat > Help > Troubleshoot Acrobat. This tool also helps you upload logs to our servers from your machine and share the log ID with us so we can track them.    We would also require crash logs: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html please upload those on any cloud drive and share the downloadable link with us     Also, let us know the version of Acrobat installed on your machine: https://adobe.ly/3Fkocur; ~Tariq ... View more

I feel you need to have your network team involved.  Alternatively, if you have a business account with Adobe, have your Admin get in touch with Support. Still, it will require your team to investigate configuration issues at your end.  ... View more

Hi @philippel12887919,    Sorry for the troubled experience. Could you please let us know when did this start to happen?    Also, help us with logs so we can find the root cause of the issue. Here is the link to use the diagnostic tool: https://adobe.ly/3XA5aGr. This can be accessed via the app itself: launch Acrobat > Help > Troubleshoot Acrobat. This tool also helps you upload logs to our servers from your machine and share the log ID with us so we can track them.    We would also require crash logs: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html please upload those on any cloud drive and share the downloadable link with us   ~Tariq ... View more

Hi @javablood ,    Sorry for the troubling experience. There seems to be some issue with the file. Here are a couple of things we can try: 1. You have access to Acrobat web https://adobe.ly/3QWr6Ib try compressing the file online. 2. Try analyzing the file Acrobat, open File > Tools > Print Production > Relight > Analyse PDF : https://adobe.ly/43DIjxF; Let us know how it works.  ~Tariq ... View more

Hi @DHS_1135,  Thanks for reaching out with your question. The screenshot suggests you are using a Digital Signature, which is different from an e-signature. Here is the help document suggesting how to create a PDF form compatible with Acrobat Sign.    If you aren't using e-sign, share with us the PDF form, and we will take a look.   ~Tariq ... View more

Hi @chrisg92486272,   Sorry for the delayed response.  Are you trying to edit the JPEG itself (e.g., changing colors, cropping) or just modify how it appears in the PDF (e.g., resizing, repositioning. And what do you mean by moving jpegs?  And when you said it allows you to move PDF once and later it doesn't, are we talking about the same PDF in the question?  If possible could you share a video of the problem so we could understand what you are experiencing?      ~Tariq ... View more

Hi @Bernadett24388392ue8y,      Acrobat requires sign-in before you perform any operations. You may try installing Reader instead.  If you are an IT admin, you may reach out to your dedicated support. They may provide information on how to run Acrobat in reduced mode functionality.         ~Tariq ... View more

Hi @xushaohua     Sorry for the delayed response.    If fonts are not embedded in a PDF and you try to view the document, several issues can arise depending on the viewer, the system fonts available, and the PDF settings. Here are some possible outcomes:   1. Font Substitution If the font used in the PDF is not available on the system, the PDF viewer will substitute it with a similar one. This may alter the appearance of the text, affecting readability, alignment, and spacing.   2. Formatting Issues The substituted font may have different character widths, leading to text misalignment, wrapping issues, or overlapping text. Tables, charts, and forms may appear distorted if text expands or contracts unexpectedly.   3. Missing or Garbled Text Some characters may appear as blank spaces or incorrect symbols if the system lacks a proper substitution font. Special characters, symbols, or non-Latin scripts might be completely unreadable.   4. Printing Errors If the printer does not have the required font, text may print incorrectly, be substituted, or be missing. Rasterized printing (where the document is converted to an image) may occur, reducing text clarity.   5. Search and Copy Issues If the substituted font does not match the original encoding, searching for text may fail. Copy-pasting text from the PDF may produce garbled or incorrect characters.   6. Compliance and Accessibility Issues Many industries require fonts to be embedded for compliance (e.g., legal, archival, accessibility standards). PDFs without embedded fonts may not meet accessibility guidelines (e.g., WCAG, PDF/UA).   Best Practice: Always Embed Fonts To avoid these issues, ensure fonts are embedded when creating a PDF, especially if sharing or printing across different systems. In Adobe Acrobat, you can check this via File > Properties > Fonts to see if fonts are embedded or substituted.   Embed Fonts During PDF Conversion: Using Adobe Acrobat: In Microsoft Word, navigate to the “Acrobat” tab. Click on “Preferences.” Select the desired “Conversion Settings” profile and then click on “Advanced Settings.” Go to the “Fonts” section and ensure that “Embed all fonts” is checked. If necessary, save this profile under a new name and use it for your conversions.  For more information on Fonts embedding, please visit: https://helpx.adobe.com/acrobat/using/pdf-fonts.html    ~Tariq ... View more

Hi @Odie_muc,    Sorry for the delayed response.  I see the file attached was converted from Word doc file. Could you try Print > PDF Printer from MS Word and check if the issue occurs?  Also, is it possible for you to share the source file and a newly converted PDF file of the same source file? And let us know exactly the steps you have taken to convert source file to PDF file.    Thank you for reaching out.   ~Tariq ... View more