Hi @user3756666   Thanks for reaching out! Could you share more details about the artwork you're trying to create/ edit? Are you looking to merge multiple layers into one? If so, here’s how you can do that: :link: How to work with layers in Illustrator   Hope it helps!   Regards, Srishti ... View more

Hi @stuardo_6894   Currently, there is no option to edit images using text-to-vector in Illustrator. Since images are raster files, Illustrator can only edit vector formats. However, you can use images as a reference to create artwork with Text to Vector. More details are shared here.   But if you share a screenshot of what you're trying to achieve, as Monika mentioned, we can suggest a few other creative methods.     Regards, Srishti ... View more

@jean-philippe_1642 Sorry for the frustration, and thanks for sharing the video. It clearly shows that this is an unusual behavior that needs immediate attention.   My first recommendation is to update the app to the latest version and then try launching your machine in safe mode. Let us know if the issue persists there.     Looking forward to your response! ... View more

Hi @Alexa26616340patt   Thanks for reaching out! In addition to what Monika mentioned, check out the solutions shared in these similar discussions. Hope this helps! :link: Discussion 1 :link: Discussion 2   Let us know if you need any further assistance—we're happy to help!   Regards, Srishti ... View more

Hi @manuel_2117   Sorry to hear about this experience. Could you confirm which OS and Illustrator version you're using? Is the issue specific to this file? Also, where are you trying to save the exported JPEG files (Shared drive/ Network location/ Local HDD/ external HDD)? If possible, could you share a sample file with us?   We're here to help, just need more details.   Regards, Srishti ... View more

Hi @Chris_E. D   Sorry to hear about the slow performance. Does it freeze or slow down specifically when zooming and dragging the screen, as mentioned abive, or is it slow in general? Have you tried launching the machine in safe mode to see if it works fine? Also, is the issue occurring with a specific file or with new files as well?  We're here to help—just need a bit more info!   Regards, Srishti ... View more

Hi @Rodolfo39066288zquk    This is definitely not typical behavior. Could you share the sample file with us? Please upload it to Creative Cloud or a similar service like Dropbox and share the download link here.     Regards, Srishti ... View more

Hi @phthomas71   Thanks for reaching out! Presets are part of the application installation, and we do not recommend removing them. Even if you remove them, they will be restored with the next update.   Regards, Srishti ... View more

Hi @jiemian_beijing5158   I'm sorry to hear you're experiencing this issue. Several users from the China and Russia regions have reported the same problem. Our team is actively investigating, and you can track the progress on this UserVoice page. Please upvote to receive notifications on updates. In the meantime, you can install the older version, 29.2.1, to continue working. Thank you for your patience and understanding.     Regards, Srishti ... View more

Hi @DesignPP   Thanks for sharing these details. Could you try copying the folder to a local location, like the Desktop, and check if the issue persists? If it does, I recommend reinstalling the older version (28.7.5). Uninstall it from Creative Cloud, reinstall it, and let us know the results.    Regards, Srishti ... View more

Hi @mhd6   Sorry to hear about this. As Ton mentioned, we're unable to replicate the issue. Could you share a few sample files, including both PNG and AI formats? We'll take a closer look.   Regards, Srishti ... View more

Hi @superpanic and @wnwka   Sorry to hear about your experience. We tried to replicate this behavior with the current release but couldn’t reproduce it. However, that doesn’t mean we haven’t been encountered before. I’ve occasionally experienced this issue on my machine, and it was often resolved by changing the mouse or updating the mouse driver. Sometimes, adjusting the mouse sensitivity settings can help, and in some cases, we’ve seen interference from third-party apps like Magnet, as Monika mentioned. I’d recommend testing this behavior in safe mode, updating your mouse drivers, or trying a different mouse. Let us know if the issue persists!   Regards, Srishti ... View more

Hi @Fernanda_Jardi3072   Sorry for the delayed response. When you try to print a PDF from Illustrator, do you see the Adobe PDF option in the print settings? Also, could you confirm which version of Illustrator you're using?     Regards, Srishti ... View more

Hi @83Swede   Apologies for the delayed response. I tried to replicate the issue on my end but couldn’t reproduce it. It’s possible I’m missing some detail in the workflow. If you're still experiencing this issue, could you share a short video of the workflow? Also, please confirm whether the issue occurs with other files or is specific to this one.   Regards, Srishti ... View more

Hi @TrimMark   I understand how frustrating this issue can be. We want to assist you better, but we’ll need more details. We tried replicating the issue on our end but couldn’t reproduce it. If possible, please check if the problem persists on the latest version, 29.3.1. If you're still experiencing the same issue, sharing a screen recording, as Anshul mentioned, would be really helpful.  We're here to support you!   Regards, Srishti ... View more

Hi @Danny51   Apologies for the delayed response. I tested this on my Windows machine using the latest version and was able to replicate the behavior. Could you confirm if you're experiencing this issue on version 29.3.1 as well?     Regards, Srishti ... View more

Hi @bdfjbnsduibfuidbvadf   Thanks for reaching out! I hope Ton’s post answered your question about fitting art to a selected artboard.  Regarding your query about deleting Artboard presets, these are part of the application installation and cannot be removed. If you’d like to see this option added, please submit a request on the UserVoice page, as Ton suggested, and share the link here. This will allow other users to upvote it—more votes increase the chances of it being implemented sooner!   Regards, Srishti ... View more

Hi @Exuberant_warrior1802   Thanks for reaching out! As mentioned above, Pantone color libraries were removed from Adobe apps starting with software updates released in August, 2022. However, if you rely on Pantone libraries, you'll need a Pantone license via the Pantone Connect plugin, which is available on Adobe Exchange.   For more details, please visit this page.   Regards, Srishti ... View more

Hi @DAVIDE PEPE   I don’t work with DWG files regularly, but I tested a sample file on my machine and was able to reproduce the issue. I’ve already raised it with the team, and you can do the same. I encourage you to report it on our UserVoice page and share the link here so others can upvote it. The more votes it gets, the higher the chances of it being addressed sooner.   Regards, Srishti ... View more

  I hope it works well for you. If you need any further assistance, please don't hesitate to reach out. We're always happy to help! ... View more

Hi @maxwell330624900oxg   Ton is correct. This font is installed on your machine with the Illustrator application, and you can find it under Support Files > Required > Fonts in the Illustrator application folder. May I ask why you want to remove this font?      Regards, Srishti ... View more

Hi @Sylvain31032703oiqy   Thank you for sharing the details. Could you please provide a screenshot of the output settings in the "Save Adobe PDF" dialog box when exporting the PDF?       Regards, Srishti ... View more

Glad to hear that you were able to get back to work on your older PC! Feel free to reach out if you need any further assistance. ... View more

Hi @sabineB832   Sorry to hear about this issue—I can only imagine how frustrating it must be to lose your work. Could you share a few more details to help us troubleshoot?   Do you see any error messages or crash reports? If so, please submit the crash report using the same email ID you use to log into this community. When did this issue start? Have there been any recent changes to your system, such as new apps, plugins, or updates? Have you tried resetting your preferences? If not, you can follow the steps shared here. If you have custom workspaces or presets, please remember to back them up first.   We’re here to help, let us know how it goes!   Regards, Srishti ... View more

Hi @default3lckhhj89zqk   Sorry for the delayed response, and I’m sorry to hear about your experience. Monika is right—Safe Mode helps rule out interference from third-party apps, but if it's even slower in Safe Mode, the issue could be related to your device’s software or hardware.   Before we explore that further, I just want to double-check—I'm sure you might have already tried this, but have you tested with a different mouse? Does the same issue occur when using the trackpad?     Regards, Srishti ... View more

Hi,   @divine_knowledge Sorry to hear you're experiencing this issue. Monika is right—we need more details to assist you better. Could you share a few more specifics, such as which effects you were using, along with your OS and Illustrator version, in addition to the details Anshul requested?   @jean-philippe_1642 Thank you for sharing the details. I hope the issue is resolved now. If not, I recommend resetting your preferences. If you have custom settings like presets and workspaces, please make sure to back up your folders first. The steps are shared here.   Regards, Srishti   ... View more

Hi @Dana38453383tkoz    I'm sorry to hear you're experiencing this issue. Several users from the China and Russia regions have reported the same problem. Our team is actively investigating, and you can track the progress on this UserVoice page. Please upvote to receive notifications on updates. In the meantime, you can install the older version, 29.2.1, to continue working. Thank you for your patience and understanding.      Regards, Srishti ^SB ... View more

Hi @Steve357055295i4z   Sorry to hear about your experience. I agree with the suggestions shared by Ton and Tina above, but since they didn’t work for you, could you confirm if the issue is specific to this particular logo? Also, would you be able to share the file with us so we can test it on our end?   Regards, Srishti ... View more

Hi @noah_3822   Apologies for the delayed response. I hope you were able to install Illustrator on your machine. If not, here’s the complete list of system requirements—please ensure your machine meets all of them. Let us know if you need any further assistance!   Regards, Srishti ... View more

Hi @B_C_E_75   Thank you for sharing all the details, and I apologize for the delayed response. I hope the issue has been resolved by now. If not, would you be able to share a sample EMF file with us? This would help us better understand the issue and find an effective solution for you.   Regards, Srishti ... View more