Re: Quiero cancelar mi plan y la suscripción no ap...

Shivangi_Gupta

I understand your point. Though Adobe is not requesting any money from your account, you can always delete your Adobe account to make sure the credit card info is removed. You can get more information here: https://adobe.ly/3QP6SA4 Having said that, I would recommend you to check this article to know the possible reasons for unknown charges on your credit card: https://adobe.ly/3FnPksc Let us know if it helps. ^Shivangi

Shivangi_Gupta

Thanks for reaching out, @Quench_Creatives8255. I can see that you have an active CC all apps subscription with some pending dues. This is the reason you are getting payment request from Adobe. Please refer to this article for help: https://adobe.ly/3F6nYXN Let me know if you have any questions. ^Shivangi

Shivangi_Gupta

Thanks for writing in, @abstract_power5D95. I confirm there is no active subscription associated with your Adobe account. Could you check this article to know about the possible reasons for getting an unknown charge? https://adobe.ly/4byRWQ1 Let me know if it helps. ^Shivangi

Shivangi_Gupta

Hi @jamal_9103, We appreciate you writing in. I checked and found that you subscribed to Adobe CC all apps on January 15, 2025 and canceled on March 7, 2025. Refund can only be initiated if the cancelation is done within 14 days. You can get more info here: https://adobe.ly/3F3nwJB Let me know if you have any questions. ^Shivangi

Shivangi_Gupta · Mar 06, 2025

That's strange! We may need to troubleshoot more. Is your OS up to date? Also, are you using your system in a managed network like a college or organization with a firewall? Let us know. ^Shivangi

Shivangi_Gupta · Mar 06, 2025

That's really not ideal, @jakub_7783. It could be a server issue. I would recommend you to try again after sometime. Let us know the outcome. ^Shivangi

Shivangi_Gupta · Mar 06, 2025

I appreciate you trying all the suggested steps. I would recommend you to speak with our support team through a private chat session. They'll dig deeper to help you with the issue. Please initiate a conversation here: https://adobe.ly/4hailF1 Let me know if you have any questions. ^Shivangi

Shivangi_Gupta · Mar 06, 2025

Hi @mb_5047, We appreciate you reaching out. Did you check the article shared by @kglad? Also, when I tried checking your account info it shows that your email is not verified. Please make sure you use the correct email address while subscribing to Adobe Creative Cloud. Let me know if you have any questions. ^Shivangi

Shivangi_Gupta · Mar 06, 2025

Hi @reklama_3546, Thanks for writing in. Please refer to this article for help: https://adobe.ly/3QMcafL Let me know if you have any questions. ^Shivangi

Shivangi_Gupta · Mar 06, 2025

Hi @natalia_2083, Thanks for writing in. Could you check if the information provided in this article help? https://adobe.ly/4kl8dfL Let me know if you still need help. ^Shivangi

Shivangi_Gupta · ‎Mar 06, 2025

Hello there, We are sorry to learn that you were charged twice. Could you check this article and see if it helps? https://adobe.ly/3F4nEbM Let us know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Mar 06, 2025

Hi @gerardo_9067, Welcome to the community! I checked your account info and found that there is pending payment issue with your account. I understand you do not wish to continue with the service however, it can only be done once you clear the dues. We'd love to hear back from you if you have any feedback for the CC app that you are using which made you take this decision. ^Shivangi

Shivangi_Gupta · ‎Mar 06, 2025

Hi Sarah, We are sorry to hear that you are getting charged twice. Could you check this article and see if you find answer to your query? https://adobe.ly/3QPSnw1 If not, could you confirm the charges from your bank? Looking forward to your response. ^Shivangi

Shivangi_Gupta · ‎Mar 06, 2025

Thanks for reaching out, @Hồng Ngọc_Nguyễn Thị5019 I checked and found that you subscribed to Adobe After Effects on Feb 4, 2025 and canceled it. As per our records, the subscription has been purchased again on Feb 26, 2025 which is still active(8 days till now). The free trial can only be availed only once, this is the reason you may not be eligible for refund even if you cancel the subscription within 14 days. Please refer to this article for more info: https://adobe.ly/43ngr0E Let me know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Mar 06, 2025

Did you check the article shared by @kglad? Also, what language is your OS installed in? Let us know. We are here to help. ^Shivangi

Shivangi_Gupta · ‎Mar 06, 2025

Thanks for reaching out, @elegant_Melody5C26. I checked and found that you subscribed to Adobe CC all apps and Adobe Stock. Though you canceled your subscription to CC all apps, the subscription to Adobe Stock was still active. This is the reason you were getting charged. I can see that you canceled the Adobe stock subscription today. The term will end on March 26, 2025. Let me know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Mar 06, 2025

Hi @Nino3353184000jc, We appreciate your patience. I checked and found that you have canceled your Adobe Firefly trial. Let me know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Mar 06, 2025

Hi @sinan_0835, We're sorry for the trouble. Have you tried to make the payment using a different device? If yes, please contact our support team here: https://adobe.ly/3F8vEso They will be help you make the purchase. ^Shivangi

Shivangi_Gupta · ‎Mar 05, 2025

Hi @heikes48930578, We appreciate you writing in. I checked your account details and found that you have both individual and team's license associated with this email address. Also, your account shows payment related issues at my end too. Since this is a public forum, I may not be able to discuss this in detail here. I would recommend you to contact our support team and start a private chat session with them here: https://adobe.ly/43mYgrO Let me know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Mar 05, 2025

Thanks for contacting us, @Arceau_Ytb0427. I can see here that you canceled your Adobe Stock subscription today. There are no active subscriptions associated with your account. Let us know if you have any questions. Thanks for your response here, @kglad. ^Shivangi

Shivangi_Gupta · ‎Mar 04, 2025

Hi @Bianca_Ariel4702, Thanks for reaching out. Did you try the suggestions shared by @Per Berntsen? Also, could you confirm if you are following the steps listed in this article? https://adobe.ly/41tSrpY Let me know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Mar 04, 2025

Hi @RafaelSuarez, We're sorry for the trouble. As @Nancy OShea mentioned, Code: 0x80070005 usually appears when there are permission related issues while installing apps on Windows. Could you confirm if you are logged in as administrator on your computer? Also, could you try installing the application after disabling your antivirus? Let us know the outcome. ^Shivangi

Shivangi_Gupta · ‎Mar 04, 2025

Hi @maja_9048, We appreciate you writing in. Adobe subscriptions are majorly based on a prepaid model. You'll need to link your bank account through a credit/debit card or paypal accounts with the Adobe account for payment. Check out this article for more information: https://adobe.ly/3QMz2vH Also, there is another option that you can explore. As @kglad mentioned above, you pay for your Adobe purchases using Klarna. More info: https://adobe.ly/3Dex0RS Let me know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Mar 04, 2025

Hi @troy1g, If you need to use your subscription on a new device, you'll need to sign out of an app as mentioned in this article: https://adobe.ly/4i4sswq However, if you do not wish to sign out of the third device, you'll need to buy a new subscription as @kglad mentioned. Let us know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Mar 04, 2025

Thank you for sharing your experience. Give us a shout if you get any issues. ^Shivangi

Shivangi_Gupta · ‎Mar 04, 2025

Hi @Alexandro_Da Costa1653, Appreciate you writing in. Is it the first time you are getting error while launching Adobe Lightroom? Was it working fine before? Did you test it after rebooting the system as suggested by @kglad? Let us know. ^Shivangi

Shivangi_Gupta · ‎Mar 04, 2025

Hi @Clever_sharpness5F93, Could you test the issue after signing out and signing back in to the Creative Cloud desktop application? Let us know if it brings any change. ^Shivangi

Shivangi_Gupta · ‎Mar 03, 2025

Hi @loh_8339 Appreciate you reaching out. I confirm that there is no active subscription associated with Adobe account. The subscription ended two years ago on January 15, 2023. Adobe always sends confirmation email when the subscription is purchased. Also, Adobe provides a 14 day window for getting complete refund in case a user forgets to cancel the free trial. We understand your query however it is too late to raise a dispute. You can get more info about cancelation and refund here: https://adobe.ly/4ii4iip Let me know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Mar 03, 2025

Hi @ScaNat, We appreciate you reaching out. I can not see any active subscription associated with your email address. Has there been any deduction made from your bank account? Please confirm. Looking forward to your response. ^Shivangi

Shivangi_Gupta · ‎Mar 03, 2025

Hi there, We appreciate you reaching out. Which Adobe application are you trying to install? Did you check the system requirements following the article shared by @kglad above? Let us know. ^Shivangi

Shivangi_Gupta

Shivangi_Gupta

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