Anshul_Saini
Adobe Employee
Anshul_Saini
Adobe Employee
Activity
Feb 21, 2025
11:31 AM
Hi @Agency28877967fe2f,
That does sound inconvenient. If you have already enabled Scale Strokes & Effects in Preferences but find that it gets unchecked unexpectedly, this could be due to:
1. Sometimes, Illustrator preferences get corrupted. Try resetting your Illustrator preferences (https://adobe.ly/4i7uEmD) and enabling the Scale Strokes & Effects again.
2. Check if this happens in all new documents or just specific ones.
Let us know if the issue persists after resetting preferences!
Best,
Anshul
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Feb 21, 2025
09:03 AM
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We’d love to hear from you!
Try out the thousands of free premium brushes now available in Fresco and let us know what you think! If you have any questions or need tips on using them, feel free to reach out!
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Feb 21, 2025
05:18 AM
1 Upvote
Hi @Janice31147844a81r,
I haven’t come across similar cases before. Could you confirm if you selected 72 PPI and checked “Use Artboards” while exporting? That should help retain the original image size.
If the issue persists, please share your .AI file and the exported image via Google Drive or a similar service. We’ll take a look and try to understand why this is happening.
Best,
Anshul Saini
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Feb 20, 2025
03:45 AM
Hi @Ruby5EB4
I tested this on my end and was able to replicate the same behavior—when exporting artboards as AI files via Export for Screens, the artboard name appears twice in the filename (e.g., icon1_icon1.ai).
I’ll check with the product team to confirm whether this is expected behavior or if there’s a way to prevent it. I’ll update you as soon as I have more details!
Best,
Anshul Saini
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Feb 19, 2025
10:31 AM
Hi @joegillibrand,
I see what you mean—the Free Distort tool still relies on an older dialog-based workflow, which can feel a bit outdated, especially compared to more modern, real-time transformation tools. Having a live, on-canvas version of it would definitely make adjustments more intuitive and contextual.
If you haven’t already, I’d recommend sharing this as a feature request on Illustrator UserVoice (https://adobe.ly/4hACvJv). That’s where the product team tracks and considers user feedback for future updates.
Best,
Anshul Saini
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Feb 19, 2025
10:24 AM
Hi @Mike32232381ugye,
From what I’ve observed, Illustrator’s Proof Setup always defaults to CMYK, regardless of whether you select a WEB preset when creating a new document. I tested this behavior across multiple versions from 2019 to 2025, and it has remained consistent. I can’t comment on versions before 2019, but this seems to be how the feature has worked for a while.
Even if you save a file with a different Proof Setup, when you reopen it, Illustrator will revert to Working CMYK. This is not the most efficient behavior, as it ideally should remember your last selection.
If this behavior just started for you recently, could you confirm which version of Illustrator you’re using? Happy to explore further if something changed in a recent update!
Best,
Anshul Saini
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Feb 19, 2025
10:10 AM
Hi @vika_6116,
That sounds really unexpected! Just to clarify, was the file opened in Photoshop by accident?
As this is a Cloud Document, have you checked the Version History to see if an earlier version with separate layers is available? (https://adobe.ly/3Qp7P1T)
If possible, could you share the file with us? We can take a look and see if there’s a way to restore your layers.
Let me know what you find!
Best,
Anshul Saini
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Feb 19, 2025
09:43 AM
Hi @oriol_8149,
I’ve translated your query, and from what I understand, you’re referring to the Image Trace feature, which is called Vectorize in the iPad version of Illustrator. If you’re looking for a way to convert bitmap images to vectors, vectorization from photos to vector already exists in Illustrator on the web.
Here’s a screenshot—could you confirm if this is what you’re referring to?
Looking forward to your thoughts! Best,
Anshul Saini
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Feb 19, 2025
09:35 AM
Hi @tomaszk64983110,
I understand how important it is to have your export settings remembered for efficiency. I tried this on my end, and the [Remember] selection seems to be working as expected.
Could you share which version of Illustrator you’re using? Also, if possible, a screen recording of your workflow would help me follow the exact steps you’re taking to see if I can replicate the issue. Additionally, does this happen with all files or just specific ones?
Let me know, and I’ll do my best to help!
Best,
Anshul Saini
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Feb 19, 2025
08:52 AM
Hi @solihina19525466,
That sounds frustrating, especially since you’ve never installed a Wacom driver before. In some cases, Illustrator relies on the Wacom driver for pen pressure functionality, even for third-party tablets like VEIKK.
I’d recommend installing the official Wacom driver from their website and checking if that resolves the issue. Some users have found that this helps enable pen pressure when other drivers don’t fully integrate with Illustrator.
Let me know if that works for you!
Best,
Anshul Saini
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Feb 19, 2025
07:23 AM
Hi @ElaborateBeast,
I understand how frustrating it must be to deal with constant crashes, especially when it disrupts your workflow. Thanks for detailing everything you’ve already tried. That really helps narrow down potential causes.
Would you mind providing the following details to better understand and address the issue?
System Specifications: Can you confirm whether you have connected any external devices (monitors, styluses, etc.) while using Fresco?
Crash Dumps: When Fresco crashes, it generates crash dump files that can help diagnose the issue. Please navigate to:
C:\Users\<your username>\AppData\Local\Packages\Adobe.Fresco<app id>\AC\Dumps
If possible, upload these files to Dropbox, Google Drive, or a similar service and share the link here.
Additional Information:
• Are there specific tools or actions (brush type, layer adjustments, etc.) that seem to trigger the crash?
• Does this happen in both new and existing documents?
• Have you noticed any patterns in when the crashes occur?
If the issue is reproducible, a screen recording of the crash along with a sample file would be very helpful for investigation.
These details will allow us to escalate this more effectively and work toward a solution. We appreciate your patience and cooperation!
Best,
Anshul Saini
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Feb 19, 2025
05:57 AM
Hi @Linda.R.Smith, @Ajlouny, @Beep Sparrow, and @david_6755,
Thanks for reaching out and sharing your experience. We’ve seen similar reports of linked or placed images rotating unexpectedly, and we understand how frustrating this can be—especially when working with a large number of images.
To help us investigate further, could you share the following details?
• Does this happen with all images or only certain formats (JPEG, PNG, etc.)?
• Are the affected images taken directly from a smartphone, or have they been edited/saved in another app before placing them in Illustrator?
• If possible, could you share a sample Ai file along with images where this issue occurs?
• Your system specs (OS version, CPU, GPU, RAM) and whether this happens consistently across different documents. • A screen recording of the issue would also be incredibly helpful in diagnosing the problem.
We want to ensure this is properly escalated to the product team for a fix. Looking forward to your response!
Best,
Anshul Saini
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Feb 19, 2025
05:53 AM
Hi @Darkcat Studios,
Thanks for bringing this up! We’ve seen similar reports from other users, but so far, we haven’t been able to replicate the issue on our end. This has also been reported on UserVoice, and I’d recommend upvoting and adding your experience there for any updates: https://adobe.ly/4k9j8cj.
From what we’ve seen, the issue seems to have started with v29.2.1, as the first report came in on Feb 3, and v29.3 was released on Feb 12. To help us log this directly with the product team, could you please share the following details?
• Does this happen with all files or only specific image formats like JPG or PNG?
• Can you share some sample Ai files along with images where this occurs?
• What are your system specs (CPU, GPU, RAM)?
• A screen recording of the issue would also be really helpful for investigation.
We’d love to investigate this further and address it. I look forward to your response! Best,
Anshul Saini
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Feb 18, 2025
11:37 AM
Hi All,
I understand how frustrating it can be to lose work, especially after hours of effort. While Illustrator has an Auto-Save feature for Cloud documents and a recovery mechanism for unexpected crashes, it doesn’t function the same way as Auto-Save in some other applications. Illustrator’s auto-recovery feature only works if the application crashes unexpectedly and gets tuned off for complex files for better performance.
If your file was saved to the Cloud, try checking Adobe Creative Cloud documents to see if an earlier version is available. If the file is local, you can search for temporary recovery files.
For those experiencing frequent crashes or missing files, it may help to:
• Turn off “Save in Background” (Preferences > File Handling)
• Manually save regularly using different file versions (v1, v2, etc.)
• Consider external backup solutions, such as Time Machine, OneDrive, or Dropbox
While Illustrator’s recovery system works under specific conditions, having multiple backup strategies in place is always a good safeguard.
Best, Anshul Saini
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Feb 18, 2025
11:18 AM
Hi @cash_2184,
Thanks for sharing the details! I understand how important it is to maintain the original font encoding. This happens because Illustrator isn’t a full-fledged PDF editor but rather a vector design tool. Also, Illustrator processes text differently from Acrobat or InDesign, which can sometimes lead to changes in font encoding when saving as a PDF.
One way to retain the original appearance is to outline the text before exporting. If further text editing isn’t needed, you can select all text (Ctrl + A / Cmd + A), go to Type > Create Outlines, and then save it as a PDF.
Let me know if this helps or if you’d like to explore other options!
Best,
Anshul Saini
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Feb 18, 2025
11:00 AM
Hi @pedrolattari,
I understand how frustrating this must be, and we appreciate you bringing it up. This issue has been reported by several users, but we haven’t been able to replicate it on our end.
Would you mind confirming if you’re using Illustrator version 29.3? Also, does this happen with all files or only with specific image formats like JPG or PNG? If possible, could you share some sample files where this occurs?
Additionally, your system specs (CPU, GPU, RAM) and a screen recording of the issue would help us investigate further. We’d like to forward this to the product team for a deeper look. Looking forward to your response!
Best,
Anshul Saini
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Feb 17, 2025
06:21 AM
Hi Didier Mazier,
You’re right—the editing functionality has been removed from Retype. The tool now focuses solely on helping you identify hard-to-find fonts in images.
With Retype, you can easily identify fonts used in static text or outlined text from raster images. Once you spot a font you like, take a photo of it, import it into Illustrator, and let Retype search through over 30,000 Adobe Fonts and your local font library to find the closest match.
Hope that clears things up! Let me know if you have any more questions. Best,
Anshul Saini
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Feb 17, 2025
06:13 AM
Hi @NinaRa,
It sounds like you’re looking to enable more placing options, specifically for photos and Creative Cloud. To clarify, the Creative Cloud option has reached its end of life, as the Creative Cloud File service has been discontinued, so it is no longer an option in recent versions of the app.
However, you can enable the Photos option by following these steps:
1. Go to your iOS Settings.
2. Navigate to Apps > Adobe Fresco.
3. Under Photos, make sure to select Add Photos instead of None.
If you don’t see that option, as you have a Teams account, I recommend reaching out to your admin to contact Adobe support through the Admin Console.
Let me know if this helps!
Best,
Anshul Saini
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Feb 17, 2025
04:50 AM
Thanks for sharing the details and files via DM, @YvetteK. I’ve shared them with the product team, and here’s what they’ve shared so far:
Regarding your AI file: We will need to investigate this further and get back to you.
SVG code format choice: The team is working on providing a UI option to choose the SVG code format.
Large file sizes and rasterization issues: We are currently addressing this with the new UI, which will allow us to specify the rasterization format and resolution. In the meantime, you can try the following steps to avoid large file sizes: • Go to Asset Export. • Under Format Settings, select the JPG 80 tab. • Disable the “Embed ICC Profile” option. This should help with the file size issue. For PNGs, this should not apply.
Background image shifting: This is likely caused by the Decimal Places setting in the SVG Options dialog. Try setting it to a value greater than 2. We’ve also discovered an older issue with the ALT+S keyboard shortcut, causing issues with decimal places. If you encounter this, use File > Save As for now, and we’re working on a fix.
Let me know if this helps or if you need further assistance. We’re here to help you through this!
Best,
Anshul Saini
... View more
Feb 17, 2025
03:49 AM
Hi @stitchsds & @Thomas Böttiger,
Thanks for sharing these details! The product team has investigated this but hasn’t been able to reproduce the issue when selecting SVG 1.1 in Illustrator 29.x. Could you clarify if the original document was created with SVG 1.1 in Illustrator 28.x?
We did find one way to reproduce a similar issue:
Create a new document.
Draw a shape.
Go to File > Save As.
In SVG Options, select SVG Profile: SVG 1.0.
Close the document.
Open the generated SVG.
Draw another shape.
Press CMD+S (Save).
If this matches your workflow, let us know! Additionally, if possible, please upload the original Illustrator (.ai) file to Google Drive and share the link here. That would help us investigate further.
Looking forward to your response!
Best, Anshul Saini
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Feb 12, 2025
06:31 AM
5 Upvotes
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Try out Project Neo (beta) and let us know your thoughts. Feel free to reach out if you have any questions or need more tips!
If this was helpful, please click the Upvote icon in the top left corner of this post. Your feedback helps us improve the experience. Thank you!
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Feb 12, 2025
05:42 AM
7 Upvotes
Hello everyone!
Illustrator v29.3 is here with exciting updates! Create stunning Japanese text styles with Momochidori fonts, add vibrant gradients using COLR fonts, and save patterns and gradients directly to Creative Cloud Libraries. Enjoy enhanced Image Trace presets, refined East Asian text layouts with improved character positioning, and overall performance improvements for a smoother design experience.
Download the latest version to explore these improvements and boost your creativity!
Update the App
Try out the latest Features and Enhancements in Illustrator.
Update Illustrator v29.3
Elevate your artwork with stunning Japanese text styles using Momochidori fonts
These variable fonts offer adjustable weight, width, and slant, providing precise control for text styling. Simplify your workflow with dynamic settings that ensure consistent and adaptable designs across platforms, making it effortless to create cohesive, responsive text layouts. Check out this page for more details!
Add vibrant gradient effects to your text with COLR fonts
These fonts let you create rich, gradient-filled text with seamless color transitions, offering customizable color effects while maintaining scalability and enhancing your designs with depth and dimension. Check out this page for more details!
Manage East Asian text layouts with ease
Now, directly from the Reflow Viewer panel, you can create outlines and add character positioning to East Asian text when editing documents created in older Illustrator versions. Check out this page for more details!
Japanese Text Improvements
Illustrator now features enhanced character positioning and kerning for Japanese text layouts. These improvements automatically adjust spacing, ensuring precise, high-quality text layouts with minimal manual effort. Check out this page for more details!
Enhanced Image Trace Presets
The Image Trace panel now features upgraded presets with support for gradients, transparency, auto-grouping, and shapes, delivering more precise and efficient tracing results tailored to each preset. Check out this page for more details!
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File import improvements (open, place, drag-and-drop): Experience faster import of PNG, JPEG, TIFF, and Photoshop files from both local storage and network drives, streamlining your workflow.
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Check out this page for more details!
Enhancements inspired by your feedback
Preview Missing Fonts Without Installation
Collaborators can now embed fonts in the Illustrator files they share with you, allowing you to preview missing fonts without installing them. While you can view the text as intended, you’ll need to use a default or replacement font to edit it.
To embed fonts, your collaborator must save the file with Embed permitted fonts for file preview as Create PDF Compatible File may not embed all permitted fonts.
Check out this page for more details!
Note: • Update to Illustrator 29.3 to preview missing fonts. • Your collaborator must also update to Illustrator 29.3 to use Embed permitted fonts for file preview.
Measure the Area of Objects Using the Measure Tool
The Measure tool allows you to determine the area of selected objects on the canvas, including compound paths. You can also refine your measurement by excluding certain objects or overlapping segments from your selection, giving you greater precision and control. Check out this page for more details!
Save patterns and gradients to the CC Library
Easily save patterns and gradients to your Creative Cloud Library for quick access, seamless team collaboration, and streamlined workflows, ensuring consistency and efficiency in your designs. Check out this page for more details!
Fixed Issues
Illustrator v29.3 also includes several bug fixes. Take a look here.
We’d love to hear from you!
Try out the v29.3 and let us know your thoughts. Feel free to reach out if you have any questions or need more tips!
If this was helpful, please click the Upvote icon in the top left corner of this post. Your feedback helps us improve the experience. Thank you!
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Feb 07, 2025
07:42 AM
Thank you for testing this and sharing your findings, @Daniele22907566hhb2
The product team is looking into this and would like to investigate further. To help them understand the issue better, could you share:
1. The Ai file where this issue is reproducible.
2. A picture of the print output showing the problem.
3. A screenshot of all the print settings you are using, as they noticed you have custom settings applied.
These details will help the team pinpoint the cause and find a resolution. Looking forward to your updates!
Best regards,
Anshul Saini
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Feb 07, 2025
07:04 AM
Thanks for all the details you’ve provided so far, @anderfoo. The product team reviewed your screen recordings, and based on their observations, the iPad is behaving as if it briefly enters text-editing mode but then exits it. They suggest ensuring that you’re single-tapping the keyboard icon rather than double-tapping, as tapping multiple times could cause it to exit text-editing mode.
I've attached a link to a reference video (IMG_3546_720p.mov) demonstrating expected behavior on an iPad with the Magic Keyboard, including cases where tapping too many times disrupts text input. If single-tapping still doesn’t work, the product team is open to troubleshooting further via a live debug session. Best,
Anshul Saini
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Feb 04, 2025
12:10 PM
Hi @dasom_Lee,
I understand how disruptive this issue can be, especially when working on detailed designs at high zoom levels. Since you’ve already tried multiple troubleshooting steps, including testing across three systems, we need to gather more details to help the product team identify the root cause.
I will log a bug with the product team, but I need the following information:
• MSInfo file from all three systems you’ve tested on (this helps us find common factors).
• Exact version number of Illustrator you’re currently using (the latest is 29.2.1).
• Screenshot of your color settings from the Edit menu.
• External monitor make & model and how are they connected? Is it connected via HDMI, type-c, DisplayPort, adapter, or dongle used?
Since this issue doesn’t occur in version 27.9, I recommend keeping that version installed for now while we investigate.
Let me know if you need guidance on exporting the MSInfo file.
We appreciate your patience as the team looks into this. Best,
Anshul Saini
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Feb 03, 2025
07:33 AM
Hi @Stephen35258043s9lb,
It sounds like you’re encountering a UI scaling issue in Illustrator. The app uses a script to draw the menu, and sometimes, display settings can cause dropdowns to behave unexpectedly. I suggest trying to adjust the scaling in your Windows display settings. You can reset it to the default or select a setting that suits your viewing preferences. Also, you can try resetting Illustrator preferences (https://adobe.ly/40Z3SHd) and see if that helps! Hopefully, that resolves the issue with the dropdown menus and Effects panel. Let me know if this helps or if the issue persists! Best,
Anshul Saini
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Feb 03, 2025
07:00 AM
Hi @Michael31273406x8si,
You can check out my answer to this post about creating hyperlinks in Illustrator. If that doesn’t fully meet your needs, feel free to upvote and add your comment on this UserVoice suggestion here. It could help us improve this feature in future updates! Best,
Anshul Saini
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Feb 03, 2025
06:54 AM
Hi @Kendall909,
I understand how unexpected behavior like this can be frustrating! Could you confirm where your files are usually stored—locally on your Mac, a network drive, a server, or an external drive? Also, would you mind sharing the version of Illustrator and macOS you’re using?
To help us troubleshoot, could you try working in Safe Mode (with no other apps opened) and check if the random folders are still being created? This could help us identify if there’s something specific affecting the process.
Looking forward to your response! Best,
Anshul Saini
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Feb 03, 2025
06:26 AM
Hi @mathieu_7994,
Could you please let me know where you’re trying to save the file? Is it on your local desktop, a server, a network drive, or an external drive? Also, have you tried saving the file as a PDF with Preserve Illustrator editing capabilities, or have you tried saving it as a cloud document? This information can help narrow down the issue.
Looking forward to hearing from you! Best,
Anshul Saini
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Feb 03, 2025
03:01 AM
Hi @stitchsds,
Thanks for reporting this. The team has checked but hasn’t been able to reproduce the issue on an internal build of an upcoming version (not yet publicly available). However, since the duplication may depend on specific content or features in your file, could you share a sample .ai file where this occurs? That would help us investigate further.
Also, just to confirm—are you specifically selecting SVG 1.1 as the profile while exporting, or does the issue persist regardless of the profile used?
Looking forward to your response!
Best,
Anshul Saini
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