CShubert
Adobe Employee
CShubert
Adobe Employee
Activity
15m ago
Hi @louiedi2 do they show up as expected in Ps release version?
It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
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25m ago
@roxbello at this time the team is still looking into this issue.
Thanks,
Cory - Photoshop Product Manager
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43m ago
Thanks for letting us know this issue is now fixed.
Thanks,
Cory - Photoshop Product Manager
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an hour ago
We see this as well @johnt41947401 and will pass on to the team.
Thanks,
Cory - Photoshop Product Manager
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‎Feb 21, 2025
09:13 AM
1 Upvote
Hi everyone. We are hearing that the latest Ps beta update has fixed this, please do the update and let us know here if it is back working for you.
Adobe Photoshop Version: 26.5.0 20250218.m.2982 381aedc arm64
Thanks,
Cory - Photoshop Product Manager
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‎Feb 21, 2025
08:48 AM
Hi @Vladimir31766861d38d do you have the same issue with Ps release version?
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 19, 2025
01:45 PM
Hi @Michael232074362sab could you share your workflow where you see the issue? Please share the steps you are doing so we can make sure we can reproduce this.
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 19, 2025
01:40 PM
Hi @Geskus Studios 3 testing here and it appears to be working as expected.
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 19, 2025
01:39 PM
Hi @Conquest testing here and it seems to be working as expected.
Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 18, 2025
10:58 AM
@devorah_9121 do you know if you have an issue with your Adobe subscription? Looking it up it appears you have two and both are in canceled state. Please confirm the email you are using here is the same for your Adobe subs and we will try to see what might be happening.
Thanks,
Cory - Photoshop Product Manager
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‎Feb 18, 2025
10:20 AM
Hi @alllan we see this as well and have passed it on to the team.
Thanks,
Cory - Photoshop Product Manager
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‎Feb 18, 2025
09:48 AM
@Rafaela36761243v8uv please paste the full sysinfo...we need to have more info to be able to help.
Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply. If you can't open Ps beta, do the same for Ps.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 18, 2025
07:58 AM
1 Upvote
Hi @Luca_Passetti0536 do you have access to ANY Gentech features, ie Remove tool, Gen Expand...?
It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 18, 2025
06:39 AM
Hi @KnoTho could you please share any screenshots of what you are seeing? Others say the issue is fixed for not for you?
Make sure you have the latest Ps beta: Adobe Photoshop Version: 26.5.0 20250212.m.2973 455b503 arm64
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 14, 2025
12:51 PM
@jos�_luis_6126 do you still have this issue? Have you updated to:
Adobe Photoshop Version: 26.5.0 20250212.m.2973 455b503 arm64
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 14, 2025
07:44 AM
Hi all, please share your sysinfo so we can see if this is a specific configuration of machines that are seeing this. Testing here on both Ps beta and Ps GA does not show this issue.
Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 13, 2025
01:35 PM
Hi @Digitallywired testing here and it works as expected. Could you share some screenshots of what you are trying to do and what you see?
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 13, 2025
09:05 AM
Thank you for the info @KN1989 the team was aware of this and issued a fix a few hours ago. Please make sure you are updated on your apps and CCD and you should not see this issue anymore.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 13, 2025
08:53 AM
Hi @Whispering_EuphoriaB82B testing here and not seeing this issue.
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 12, 2025
01:58 PM
Hi @KN1989 so you are seeing this on your enterprise account, yes? Do you have the same issue if you log out and back in with your other adobe IDs? Has anything changed within your company or is it possible your IT admin has changed something?
It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 12, 2025
01:54 PM
Hi @johnathon_5293 testing here and we are not seeing this issue. Would it be possible to record a video doing the same workflow? This might help the team see what is happening.
You could also try:
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 12, 2025
06:44 AM
@Madkrupt checking back to see if you are still seeing this issue? Any updates or changes?
Thanks,
Cory - Photoshop Product Manager
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‎Feb 11, 2025
09:51 AM
Hi @PradySamant
Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 11, 2025
08:51 AM
1 Upvote
Hi @GazzaBrad we see this as well and have passed it on to the team to investigate.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 10, 2025
02:25 PM
Hi @vanillalily does your workflow work on Ps release version? Is the only issue you have on this workflow with Ps Beta?
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 10, 2025
12:51 PM
@Rafaela36761243v8uv what are you specs? HD and RAM on that Macbook?
So you are able to open Ps release version? Is the only one that gives you this issue Ps beta?
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 10, 2025
06:14 AM
Hi @Rafaela36761243v8uv
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 07, 2025
11:32 AM
Hi @gary1839 could you share some screenshots of what you are seeing? Are you on the latest Ps beta?
Adobe Photoshop Version: 26.4.0 20250205.m.2966 d895218 arm64
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 07, 2025
07:30 AM
Thanks everyone for letting us know that this issue has been fixed.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 07, 2025
06:30 AM
Thank you @pascalm3859019 for that update... does anyone else here still have the issue or will we assume that it is fixed now for all?
Thanks,
Cory - Photoshop Product Manager
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