CShubert
Adobe Employee
CShubert
Adobe Employee
Activity
13 hours ago
Hi @Kjenson it sounds like something became corrupt or did not intall correctly. The solution is to uninstall Ps beta and then do a clean install.
Thanks,
Cory - Photoshop Product Manager
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13 hours ago
Thank you for the update @jnwbr. Do you have the same issue with Ps release version? Have you checked with Wacom to see if they have any updates or know of this issue?
Thanks,
Cory - Photoshop Product Manager
... View more
13 hours ago
Hi @Tom S... testing here and it appears to be working as expected.
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 26, 2025
07:46 AM
Another customer also has found a clean reinstall solved their issue:
https://community.adobe.com/t5/photoshop-beta-discussions/error-21-has-reappeared/td-p/15231671
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 26, 2025
07:44 AM
Hi @Arkadiusz W?g?owski could you share more of your workflow, screenshots, on what you are seeing?
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 26, 2025
07:37 AM
Hi @brianj3403651 to confirm, are you talking about Lr or LrC? Does this same workflow work using Ps GA version and not beta?
This sounds like in the update of the new Ps beta, something did not intall correctly... our advice is to delete all Ps beta files and reinstall.
Also, there is a chat on Reddit that talks about something similar and an Adobe expert answered this:
"If you are running a beta OS, have installed multiple versions of Photoshop, or have installed or uninstalled the Photoshop public beta, reconnecting either Desktop Application to PS requires manipulating PS.
In Order, this is the troubleshooting process:
Reset PS Preferences (Check to see if things are working - if not:)
Uninstall all versions of PS present
Reinstall only the versions of PS you need. If these items do not restore functionality,
4.Reset Lightroom Preferences 5. Reinstall Lightroom
If this doesn't work, it is reasonable to suspect the beta OS version is tripping you up."
Let us know if this solves this.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 25, 2025
02:49 PM
@alie_7748 You need to update to the latest Ps beta to make sure you have the most up to date fixes, or you are free to use the Ps GA release of course.
Adobe Photoshop Version: 26.6.0 20250324.m.3019 0f9d8f4 arm64
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 25, 2025
08:06 AM
Hi @ndewind47 please update to the latest Ps beta: Adobe Photoshop Version: 26.6.0 20250324.m.3019 0f9d8f4 arm64
and see if this issue persists.
Thank you,
Cory
... View more
‎Mar 25, 2025
07:59 AM
This issue has been fixed. Please make sure you have the latest Ps beta: Adobe Photoshop Version: 26.6.0 20250324.m.3019 0f9d8f4 arm64
Thank you,
Cory
... View more
‎Mar 25, 2025
07:56 AM
Hi @Rajarshi25181287shqv
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 25, 2025
07:55 AM
Hi all, please share your sysinfo and make sure you machine and its configuration are supported in Ps beta:
https://helpx.adobe.com/photoshop/system-requirements.html
Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 25, 2025
07:52 AM
Hi @jnwbr
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 25, 2025
07:52 AM
Hi @Authentik Paper
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 25, 2025
07:50 AM
Hi @Luiz_Raffcom1051 could you share more about your workflow, what you are doing or path you use to get to this issue? Do you see the same thing with Ps realease or just Ps beta?
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 25, 2025
07:42 AM
Hi @totoausveroia
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 25, 2025
07:41 AM
Hi @ob_default43312568
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 14, 2025
06:58 AM
Hi @Samuel5D28 could you share a video or screenshots of your workflow so we can try to repeat what you are seeing?
In the meantime, try:
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 13, 2025
06:42 AM
1 Upvote
Hi all, the team has a solution for this and an update will be coming soon to address this issue.
We will update this thread once the fix is pushed out.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 13, 2025
06:37 AM
Hi @.334381236z2l it is possible your IT Admin has blocked the beta app. Please reach out to them and make sure nothing has changed for you and your access.
https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative-cloud-desktop-application/td-p/13834355
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 12, 2025
07:18 AM
Hi @Miron34664090c77b the team is aware and working on this issue.
Thank you, Cory
... View more
‎Mar 12, 2025
07:01 AM
Thank you for sharing your sysinfo @MelekkBakirli
One thing that stands out is your lack of available RAM: Photoshop’un kullanabileceği bellek: 5400 MB Please review the system requirments and make sure you computer meets them.
https://helpx.adobe.com/photoshop/system-requirements.html
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 12, 2025
06:46 AM
Hi @Miron34664090c77b curious if you see the same issue with the latest Ps beta?
Adobe Photoshop Version: 26.5.0 20250309.m.3003 e305078 arm64
It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 12, 2025
06:40 AM
Hi @esaa92482102 are you also on Windows? It might help if we have your sysinfo. @Noah25528906pwko please share yours as well.
Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 11, 2025
02:00 PM
@MelekkBakirli and @Santiago3028001792cu please share your sysinfo.
Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 11, 2025
08:04 AM
Hi @MelekkBakirli
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 11, 2025
08:00 AM
Thank you @Web_Style3248
Testing here and it seems to be working as expected. One thing to make sure to do is select Cloud to get better results. Give this a try and let us know if you also see better results.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 11, 2025
07:49 AM
Hi @greyeyejedi and @Elfriede304432790ela it appears to be working as expected here.
Please share screenshots of what you are seeing.
It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 10, 2025
06:51 AM
Hi @Clever_adventure8373 do you see the same issue with the recent Ps beta update?
Adobe Photoshop Version: 26.5.0 20250309.m.3003 e305078 arm64
If so:
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 07, 2025
10:43 AM
Hi @Steven28303133vdx5 this issue was resolved with the latest build, please update and let us know if you also see this fix.
Adobe Photoshop Version: 26.5.0 20250306.m.3000 17e6dd7 arm64
Thanks,
Cory - Photoshop Product Manager
... View more
‎Mar 07, 2025
07:39 AM
Hi @Noah25528906pwko could you share a screen shot of what you are seeing in this workflow?
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more