Krasser
New Here
Krasser
New Here
Activity
‎Dec 22, 2022
08:15 AM
1 Upvote
Hi Amal, Thanks for responding. I have upgraded to the latest version a little while ago, hoping te bug would disappear. The issue is still there, though. I have a suspicion that it is related to the Nvidia graphics card, as it does not happen on computers that only have the Intel on-board graphics. If you need any further information to help flush out this bug, let me know. Best regards, Joost
... View more
‎Nov 29, 2022
02:02 PM
2 Upvotes
Hello, I have a problem with Acrobat Pro DC. After starting Acrobat, whenever I move the window to a new location, the window bar and Acrobat menu bar disappear as soon as I move the mouse back into the application area of the Acrobat window. I can restore the menu byclicking F9 (twice: the first click restores the window bar, and the second click brings up the menu). When I move the mouse out of the window (after restoring the bars) and back in again, the menu will disappear again as soon as I move into the window and then over the the top window bar (but only when I move the cusrsor into the Acrobat window from the side or bottom of the window, not when I move in from the top. It's quite bizar). It very annoying as this happens each time you want to move the window, because you end up having to reset the menu each time. This behavior only manifests itself when the Acrobat menu is visible. If I hide the menu with F9, the window bar stays in place as expected and I can resize and move the window as normal. Also, when this happens, there are glitches in Acrobat window rendering (see attached image). It looks as if the window contents just shifts up to cover the menu and window bar, leaving a ghost image at the bottom and a ghost image of the menu. Very interesting. I run Version 2022.002.20191 64bit on Win10 on a Dell mobile workstation with an Nvidia RTX A2000 GPU attached to a docking station with dual 2K monitors. Looking through the forum, I have seen this issue several times. At least since 2020. Any chance someone at Adobe can take a look at this, or found a permanent solution? Acrobat Pro is the only application exhibiting this behavior on my pc. Thanks, Krasser
... View more