Jennifer279862893zpd
Community Beginner
Jennifer279862893zpd
Community Beginner
Activity
‎Jan 30, 2023
09:45 AM
Well, that's very intriguing! I'll be interested to find out your results. Thank you again!!
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‎Jan 30, 2023
09:27 AM
Hi Amal, I'm really worried about being hacked after corresponding with an imposter Adobe representative. What can they do if they have my gmail address? What should I do to safeguard it, assuming it's not too late? I received that email from Alan and was skeptical so I didn't reply. However, I hadn't received anything from Adobe for a few days so thought maybe he was a community helper acting on your behalf and then I responded to him. Our back & forth seemed like he was genuinely offering assistance so I didn't think much more on it. Please advise. THANK YOU!! Jennifer
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‎Jan 30, 2023
09:09 AM
Hi Dave, You are correct!! That was a typo on my end - so sorry for the confusion. I start from File, not Edit. Thank you for catching that. I installed an older version of Acrobat Pro 2020 and now it seems to be working for me. THANKS!!
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‎Jan 25, 2023
12:20 PM
Hi Amal, I used the suggestion from Alan Evans who messaged me. I hope he was with Adobe, please let me know if he wasn't. His suggestion was to remove the latest Acrobat and install the 2020 version, and that did help! Thank you.
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‎Jan 19, 2023
02:57 PM
Hi Amal, I've been corresponding with another Adobe Tech and this is what they suggested (which seems to be working so far). Thank you!! Jennifer Uninstall current Acrobat DC Pro and install Acrobat Pro 2020 using this link and let us know if it worked We have several problems with DC Pro and Windows 11 and Acrobat Pro 2020 is the Perpetual License which is the onetime payment and license valid for lifetime https://helpx.adobe.com/in/download-install/kb/acrobat-2020-downloads.html
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‎Jan 17, 2023
02:33 PM
1 Upvote
I recently upgraded to Windows 11 and now my Acrobat Pro refuses to create JPG files. I'm trying to convert a PDF to a JPG by going to File > Edit > Export To > Image > JPEG but it's not working. Sometimes there will be a split-second optimizing bar at the bottom but no final file saved. Ironically, I can export just fine to JPEG2000, Tiff, and PNG (which I don't need any of these file types!)... but no JPG. I've reinstalled Acrobat twice and still doesn't work. There has to be an easy fix since it doesn't appear to be an issue with anyone else. I have used this trick for, like, 25 years, so it's difficult implementing a work-around or converting the files online. Thanks in advance for any advice!! 🙂
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