Acrofail
Community Beginner
Acrofail
Community Beginner
Activity
‎Sep 16, 2024
07:18 AM
I want to be able to read and reference the Adobe Acrobat documentation when using Adobe Acrobat on Microsoft Windows 11 without an active network connection. The "Menu," "Help," "Acrobat Help" menu selection opens a "Help" window with "Tutorials" and "More Resources." Only one tutorial is shown, and there is a link to "Visit Acrobat help online." This content is useless without a network connection. At the very least, it seems there should be a way to view the keyboard shortcuts as documented online at Keyboard Shortcuts for Adobe Acrobat without needing to connect to the online documentation. Is Adobe Acrobat distributed to customers without documentation, or am I missing something?
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‎Jun 25, 2024
07:27 AM
The subject of this post reads like spam. But spam isn't being posted to the Adobe Community forums. It is spam that I can't get rid of it in the Adobe Acrobat Pro application. It seems that each day, whenever I open a PDF in Adobe Acrobat Pro, it overlays a block reading: Stop retyping. Reuse your content.
Convert your PDFs to Microsoft Word, Excel, and PowerPoint files in seconds with the Export a PDF tool.
Try it now. If I hit the "X" to close the block it does disappear, but only to reappear again another day. How do I permanently eliminate the spam and nagware that Adobe added to Adobe Acrobat Pro?
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‎Jun 25, 2024
07:01 AM
As of June 25, 2024 with the latest release of Adobe Acrobat Pro as of this date, I am observing behavior that indicates Adobe has still not fixed this October 17, 2016 issue. See "Protected folder access blocked" gccustomhook.exe... - Adobe Community - 14701583 for details.
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‎Jun 25, 2024
06:54 AM
Microsoft Windows Security on Microsoft Windows 11 issued a notification with the following content: Protected folder access blocked
Your administrator has blocked this aciton.
App or process blocked: gccustomhook.exe
Protected folder: %userprofile%\Documents\AdobeGCInfo\ConsentRecord
Blocked by: Controlled folder access
You can allow apps to access your protected folders, but you should only allow apps that you trust. What is the gccustomhook.exe app or process? Why is it trying to access AdobeGCInfo in Documents? - Note that %userprofile%\Documents is not an appropriate location for applications to store configuration data. The %localappdata% would the the appropriate location for persisting such application state.
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‎Dec 19, 2023
06:58 AM
1 Upvote
Does Adobe provide support for the Microsoft Windows 11 search indexer to index file contents? Background Microsoft Windows 11 provides search indexing of file contents. This is typically referred to as full-text indexing. See "Search indexing in Windows 10: FAQ" for documentation on the feature. Note that Microsoft has not updated the documentation for Windows 11. The documentation link provided is the same as the "How does indexing affect searches?" link in the Windows 11 "Indexing Options" Control Panel dialog, indicating that Microsoft has failed to update their own documentation since Windows 10. The Microsoft Windows 11, Indexing Options Control Panel, Advanced Options dialog, File Types tab, has an entry for the "pdf" Extension that defaults to "File Properties filter." When changing "How should this file be indexed?" to "Index Properties and File Contents" the "Filter Description" changes to "Plain Text Filer." This change is shown in the screenshot below. Since PDF files are not text files, a "Plain Text Filter" would not be expected to generate a useful full-text/file contents index. I expected an installation of Adobe Acrobat Pro or Adobe Acrobat Reader to provide a Filter Handler for the PDF file type. This would presumably implement the IFilter interface for Windows Search. However, with Adobe Acrobat Pro installed, there is still no capability for Windows Search to include the content of PDF files in the index. Test System Microsoft Windows 11 Pro 23H2. Adobe Acrobat Pro Continuous Release Version 2023.008.20421 64-bit.
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‎May 15, 2023
09:21 AM
After installing Adobe Acrobat Reader it detected my Pro subscription, despite all my previous attempts to fully remove Adobe products, and updated itself to Adobe Acrobat Pro. It seemed to do this in two operations, reporting that it failed to do the upgrade correctly the first time. The dialogs and reporting of what operations are being performed by the Adobe software user interface appear to be deliberately vague to the point of useless. The installation of Adobe Acrobat Reader now reports itself as Adobe Acrobat Pro Continuous Release Version 2023.001.20174, 64-bit. It opens and renders the window as it did last week. Therefore, a candidate work-around for this defect is: Uninstall all of Adobe's products. Run the Cleaner tool Remove a bunch of things Adobe's uninstaller and Cleaner tool fail to remove, if you can find them Install Adobe Acrobat Reader for Windows 11, ensuring that the checkboxes to install intrusive adware are unchecked Let Adobe Acrobat Reader discover the Pro subscription and update itself - twice.
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‎May 15, 2023
08:45 AM
1 Upvote
I was able to install Adobe Acrobat Reader and it seems to work. I tried to cancel my Adobe Acrobat Pro subscription but it warns of an early cancellation fee. Since the Pro product is defective, charging for it is now a case of fraud.
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‎May 15, 2023
08:30 AM
Additional Observations After uninstalling all Adobe products and running the cleaner tool, the system still contained an empty "C:\Program Files\Adobe" directory. I was able to remove this with rmdir with no errors or warnings. It did not contain any hidden or system files. Therefore, the uninstaller and cleaner tools are also defective. I confirmed that after running the Adobe uninstallers and cleaner tool, "%userprofile%\Documents" is now empty. No "AdobeGCInfo" subdirectory exists at that location. However, there was a "%userprofile%\Creative Cloud Files" directory. This contained a single "_Cloud documents" shortcut file. Again, this indicates that the uninstallers and cleaner have additional defects. I also found a "C:\Program Files (x86)\Adobe" empty directory on the system This level of product quality makes me extremely nervous. What else is required to actually remove Adobe products from a Microsoft Windows system?
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‎May 15, 2023
08:19 AM
I removed Acrobat, Creative Cloud, and the Adobe Genuine Service. After these removals, no Adobe software was reported as installed on the system. I rebooted the machine. I installed Adobe Acrobat Pro (Windows, 64-bit) from the helpx KB site. During installation, a Windows Security alert was triggered for "Protected folder access blocked" on "%userprofile%\Documents\AdobeGCInfo\ConsentRecord." See the attached screenshot for how it is reported by Windows Security. The Adobe Acrobat Pro installation completed without any errors or warnings reported by the installer. I rebooted again. Running Adobe Acrobat still give a blank window. Therefore, the proposed work-around failed.
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‎May 15, 2023
06:25 AM
Adobe Acrobat Pro on Windows 11 Pro 22H2 worked fine on Friday, May 13, 2023. On Monday, May 15, 2023, I started the desktop app, it opened a window with the minimize, maximize, and close boxes from Windows rendered, but the window content was utterly blank. I uninstalled and reinstalled the desktop app, and the behavior continues. It is entirely repeatable with multiple restarts of the app. Rebooting Windows does not fix the issue. The Creative Cloud Desktop app loads and renders without any problems. I have attached a screenshot of how it renders/fails to render the window. Configuration Microsoft Windows 11 Pro 22H2 build 22621.1702 (all updates as of May 15, 2023) Adobe Acrobat Version 23.0 (as reported by Adobe Creative Cloud Desktop - fresh install and all updates as of May 15, 2023) Adobe Creative Cloud Version 5.10.0.573 (fresh install as of May 15, 2023)
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