
Binex IT
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Binex IT
New Here
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‎Oct 23, 2024
09:55 AM
Hi Aakash, Here is the dump file. For analysis of this file, run !analyze -vntdll!NtSignalAndWaitForSingleObject+0x14:
00007ff8`ddab3964 c3 ret
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 1125
Key : Analysis.Elapsed.mSec
Value: 6781
Key : Analysis.IO.Other.Mb
Value: 8
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 42
Key : Analysis.Init.CPU.mSec
Value: 234
Key : Analysis.Init.Elapsed.mSec
Value: 25737
Key : Analysis.Memory.CommitPeak.Mb
Value: 117
Key : Analysis.Version.DbgEng
Value: 10.0.27704.1001
Key : Analysis.Version.Description
Value: 10.2408.27.01 amd64fre
Key : Analysis.Version.Ext
Value: 1.2408.27.1
Key : Failure.Bucket
Value: BREAKPOINT_80000003_Acrobat.exe!Unknown
Key : Failure.Hash
Value: {93d36f07-284b-be90-3583-ac922ef1ffd8}
Key : Timeline.OS.Boot.DeltaSec
Value: 2178
Key : Timeline.Process.Start.DeltaSec
Value: 22
Key : WER.OS.Branch
Value: ni_release
Key : WER.OS.Version
Value: 10.0.22621.1
Key : WER.Process.Version
Value: 24.3.20180.0
FILE_IN_CAB: Acrobat[1].DMP
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
EXCEPTION_RECORD: (.exr -1)ExceptionAddress: 0000000000000000
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 0
FAULTING_THREAD: 00005dac
PROCESS_NAME: Acrobat.exe
ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.
EXCEPTION_CODE_STR: 80000003
STACK_TEXT:
000000b2`c3efe978 00007ff7`688eafcd : 00000000`73526e40 00007ff7`688ead9a 000000b2`c3efea59 00000000`7332cd57 : ntdll!NtSignalAndWaitForSingleObject+0x14
000000b2`c3efe980 00007ff7`688ff5a5 : 00000000`00000000 000001c2`5fc64ff0 000001c2`00000000 000001c2`5fc64ff0 : Acrobat_exe!sidestep::PreamblePatcher::PatchNearJumpOrCall+0x1679d
000000b2`c3efea00 00007ff7`689eb96f : 000000b2`c3efeb20 00000000`00000000 00000000`00000000 0000c8e1`f8bbe9be : Acrobat_exe!GetHandleVerifier+0x12a85
000000b2`c3efea60 00000000`74662e1c : 00000000`0000000f 0000c8e1`f8bbeade 00000000`00000000 00000000`7343b88a : Acrobat_exe!CreateCoreWebview2EnvironmentSandbox+0x7ccf
000000b2`c3efeb10 00000000`745ba491 : 000001c2`5c7384b0 000001c2`5f6c93d0 000001c2`00000000 00000000`0000004d : Acrobat!AIDE::PixelPartInfo::PixelPartInfo+0x87f2ec
000000b2`c3efeb70 00000000`73f0ab50 : 00000000`00000000 000000b2`c3efed59 000001c2`5979bd68 000001c2`5b713670 : Acrobat!AIDE::PixelPartInfo::PixelPartInfo+0x7d6961
000000b2`c3efebb0 00000000`73526ee8 : 000001c2`5c6a9280 00000000`72f80358 000001c2`5b757f70 000001c2`5979bd68 : Acrobat!AIDE::PixelPartInfo::PixelPartInfo+0x127020
000000b2`c3efebe0 00000000`72fe2257 : 000001c2`5b757f70 000000b2`c3efed59 000001c2`5979bd68 000001c2`5979bd68 : Acrobat!DllCanUnloadNow+0x59d1d8
000000b2`c3efec40 00000000`72fdfa08 : 000001c2`5b757f70 000001c2`5979bd68 000001c2`5c69f940 000001c2`5b757fa0 : Acrobat!DllCanUnloadNow+0x58547
000000b2`c3efecb0 00000000`72fdedf4 : 000001c2`5f66dcc0 00000000`00000000 00000000`0000007e 000001c2`5979bcf0 : Acrobat!DllCanUnloadNow+0x55cf8
000000b2`c3efedc0 00000000`72fde1f0 : 00000000`000004d3 00000000`0000007e 000000b2`c3efee50 00000000`00000113 : Acrobat!DllCanUnloadNow+0x550e4
000000b2`c3efedf0 00000000`72f56000 : 000001c2`596d1310 00000000`00000113 00000000`00000000 00000000`00000000 : Acrobat!DllCanUnloadNow+0x544e0
000000b2`c3efee60 000001c2`554283f1 : 00000000`00000000 000000b2`c3eff250 00000000`80000012 00000000`80000012 : Acrobat!AIDE::AIDEFormatType::operator=+0x670
000000b2`c3efeeb0 000001c2`55427eb1 : 00000000`00000000 00000000`72f55d50 00000000`0007155a 000000b2`c3eff148 : user32!UserCallWinProcCheckWow+0x2d1
000000b2`c3eff010 00000000`73215518 : 000000b2`c3eff148 00000000`00000000 00000000`00000000 000001c2`59776a70 : user32!DispatchMessageWorker+0x1f1
000000b2`c3eff090 00000000`7321499c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Acrobat!DllCanUnloadNow+0x28b808
000000b2`c3eff0e0 00000000`7321486d : 000001c2`59776a70 00000000`00000001 00000000`77180000 00007ff7`688d0000 : Acrobat!DllCanUnloadNow+0x28ac8c
000000b2`c3eff1b0 00000000`72f47cd9 : 00000000`00000001 000000b2`c3eff250 00000000`00000000 000001c2`59776a70 : Acrobat!DllCanUnloadNow+0x28ab5d
000000b2`c3eff1e0 00000000`72f43918 : 00000000`00000000 00000000`00000000 000000b2`c3eff830 000000b2`c3eff830 : Acrobat!AcroWinMainSandbox+0x4539
000000b2`c3eff290 00007ff7`68b47f8a : 00000000`72a60000 00000000`72f437a0 000000b2`c3eff810 000000b2`c3eff830 : Acrobat!AcroWinMainSandbox+0x178
000000b2`c3eff710 00007ff7`68bfd6d2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Acrobat_exe!CreateCoreWebview2EnvironmentSandbox+0x1642ea
000000b2`c3effc80 00007ff8`dc1d257d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Acrobat_exe!AcroRd32IsBrokerProcess+0x26e22
000000b2`c3effcc0 00007ff8`dda6af08 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1d
000000b2`c3effcf0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28
STACK_COMMAND: ~0s; .ecxr ; kb
SYMBOL_NAME: acrobat_exe+1679d
MODULE_NAME: Acrobat_exe
IMAGE_NAME: Acrobat.exe
FAILURE_BUCKET_ID: BREAKPOINT_80000003_Acrobat.exe!Unknown
OS_VERSION: 10.0.22621.1
BUILDLAB_STR: ni_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
IMAGE_VERSION: 24.3.20180.0
FAILURE_ID_HASH: {93d36f07-284b-be90-3583-ac922ef1ffd8}
Followup: MachineOwner
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Please let me know if anything else is needed. Thank you!
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‎Oct 22, 2024
04:19 PM
2 Upvotes
Hi Adobe team, Our users have been reporting that Adobe Reader constantly crashes when they open PDF files as shown below: Is there a way to identify why this issue keeps occuring for our users? Thank you!
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