I can watch the application attempt to start in Task Manager, and then it dumps out with no visual evidence to the user that anything has happened. She can sign in on another computer and the application with run as the first time startup but, thereafter, the program will not open again. I can long onto the very same computer after her and the program start and runs normally. Whatever this issue, it's contained in the user profile. Steps thus far: tested Citrix and found that Adobe worked as expected there (profiles are completely separate) tested her on a brand new machine: Adobe starts up as the first-time auto run and works as expected until you close it; thereafter it no longer opens removed the Adobe folders from local and roaming profiles on both machines, then retested: no change removed folders again AND removed Adobe folder from UEV: no change removed folders again AND renamed entire UEV profile: no change, and it did not appear the profile had reset at all (all desktop items were still there at next logon)   Error log: Log Name: Application Source: Application Error Date: 3/6/2025 12:59:54 PM Event ID: 1000 Task Category: Application Crashing Events Level: Error Keywords: User: PIERCEATWOOD\arobinson Computer: P1186D11.pierceatwood.com Description: Faulting application name: Acrobat.exe, version: 24.5.20414.0, time stamp: 0x67af0ea4 Faulting module name: Acrobat.dll, version: 24.5.20414.0, time stamp: 0x67af0e98 Exception code: 0xc0000005 Fault offset: 0x0000000002057d7d Faulting process id: 0x0x5A2C Faulting application start time: 0x0x1DB8EC18F146967 Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll Report Id: 1a269d33-1045-4cc3-97ab-4293028f4350 Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /> <EventID>1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2025-03-06T17:59:54.1304981Z" /> <EventRecordID>224878</EventRecordID> <Correlation /> <Execution ProcessID="16840" ThreadID="14896" /> <Channel>Application</Channel> <Computer>P1186D11.pierceatwood.com</Computer> <Security UserID="S-1-5-21-661337618-1437300060-1552899311-26174" /> </System> <EventData> <Data Name="AppName">Acrobat.exe</Data> <Data Name="AppVersion">24.5.20414.0</Data> <Data Name="AppTimeStamp">67af0ea4</Data> <Data Name="ModuleName">Acrobat.dll</Data> <Data Name="ModuleVersion">24.5.20414.0</Data> <Data Name="ModuleTimeStamp">67af0e98</Data> <Data Name="ExceptionCode">c0000005</Data> <Data Name="FaultingOffset">0000000002057d7d</Data> <Data Name="ProcessId">0x5a2c</Data> <Data Name="ProcessCreationTime">0x1db8ec18f146967</Data> <Data Name="AppPath">C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe</Data> <Data Name="ModulePath">C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll</Data> <Data Name="IntegratorReportId">1a269d33-1045-4cc3-97ab-4293028f4350</Data> <Data Name="PackageFullName"> </Data> <Data Name="PackageRelativeAppId"> </Data> </EventData> </Event> ... View more