CAST Main Account
Community Beginner
CAST Main Account
Community Beginner
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‎Oct 16, 2024
04:28 AM
1 Upvote
We are experiencing the same problem when rendering to the network. Workaround: Rendering the composition via Media Encoder and changing the path there seems to be working.
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‎Aug 19, 2024
12:12 AM
Hi @Panpanpan, for us, deactivating "PDFMaker.OfficeAddin" in the COM Add-Ins lists solved the problem. But this is more of a workaround, rather than a solution to the underlying problem.
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‎Aug 14, 2024
12:42 AM
1 Upvote
Hi, thanks for investigating. we are deploying over the previously installed version Acrobat Reader, which worked fine in the past. The error keeps popping up when the Word/Excel/PowerPoint application is launched right after the splash screen, after loading of add-ins, but before any file is opened.
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‎Aug 13, 2024
08:06 AM
8 Upvotes
After deploying the newest version of Adobe Reader 2024.002.21005, we get an error message in Microsoft Word, Excel and PowerPoint: "Custom UI Runtime Error in PDFMaker.OfficeAddin - The call to GetCustomUI() for RibbonID "Microsoft.Word.Document" failed". The error messages for Excel and PowerPoint are nearly the same, except for the "Microsoft.*" suffix. In the COM Add-Ins lists in all of the three Microsoft applications, there is a new entry "PDFMaker.OfficeAddin", which is active. When deactivated, the error disappears. Office Version: Microsoft Word for Microsoft 365 MSO (Version 2407 Build 16.0.17830.20166) 64-bit.
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