J.B. Bricklemyer
Explorer
J.B. Bricklemyer
Explorer
Activity
‎Sep 26, 2024
08:47 AM
FYI it only solved the issue for PC users... It seems that after my offline communications it was finally fixed for us mac users.
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‎Aug 08, 2024
07:28 AM
Souvik, 51186d31-d13d-46fb-b0e8-828f7ec6ef8e
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‎Aug 08, 2024
07:16 AM
Souvik, I share all of the crashes with the automated request. The update is for Windows Only according to the Adobe Home page. I'll send you the crash logs by the link above. 24.002.20991 Optional update, Aug 05, 2024 (Windows Only)
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‎Aug 06, 2024
07:35 AM
Not fixed...
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‎Aug 06, 2024
07:34 AM
E-Sign has failed again. Click on E-Sign and you get the blank screen where you are supposed to enter the email address. I have the most recent IOS and Adobe versions. I checked and I have the most recent update per the link above. I use the "old" version of Adobe not the Modern UI. I have completely removed ALL Adobe files from the Library and reinstalled. Rebooted. Sitll E-Sign freezes with a blank screen where one would enter the emails to send to... I have submitted a crash report every time it crashes, which at this point is every time I try to use E-Sign from the desktop app. The iPhone app version works. I will try the web browser version as someone said that worked for them. See attached files. At that point you cannot do anything with Adobe. Force quit is required.
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‎Aug 06, 2024
07:20 AM
E-Sign has failed again. Click on E-Sign and you get the blank screen where you are supposed to enter the email address. I have the most recent IOS and Adobe versions. I use the "old" version of Adobe not the Modern UI I have completely removed ALL Adobe files from the Library and reinstalled. Rebooted. Sitll E-Sign freezes with a blank screen where one would enter the emails to send to... At that point you cannot do anything with Adobe. Force quit is required.
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‎Jul 26, 2024
08:26 AM
I fixed by uninstalling and reinstalling [PII removed by moderator]
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‎Jul 26, 2024
08:12 AM
Thanks, I fixed by uninstalling and reinstalling J. B. Bricklemyer, Attorney [PII removed by moderator]
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‎Jul 23, 2024
02:08 PM
Amal, Can you provide the same information for Mac? Just started having this issue. Worked last week. Sonoma Version 14.5 (23F79)
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‎Jul 23, 2024
02:06 PM
Did you ever get a response as I'm having the same issue. Request E-Sign and it freezes. I have checked and I have the latest version of Adobe and Mac doesn't show any issues on their end.
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