Obsidian _2728
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Obsidian _2728
New Here
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‎Jan 14, 2025
01:53 AM
Hi Souvik, Any update from the team?
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‎Nov 28, 2024
12:22 AM
Hi S. S As mentioned, I wasn't able to test that theory since I only have one laptop and one printer available. Regarding the "Print in GreyScale" option, I have informed you on Nov 10 that the option was greyed out, and I am unable to check or uncheck it. At this point, I assume no solution has been found yet?
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‎Nov 12, 2024
12:21 AM
Hi Abambo I only have one computer and one printer, so I wasn’t able to fully test that theory. However, my colleagues also have Acrobat Pro subscription, and they haven’t experienced any printing issues. That said, I'm not sure if they initially used the free Adobe Reader like I did or if they went straight for the Pro subscription from the beginning. In an attempt to resolve the issue, I’ve uninstalled Acrobat, used the AcroCleaner tool, and manually deleted relevant folders from C:\Program Files and regedit to remove all traces, before downloading and installing the Acrobat Pro installer. However, the Acrobat Pro installer version is just unusable and upgrading features from the free Adobe Reader resulted in the "print in greyscale" not working.
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‎Nov 10, 2024
05:10 PM
Hi S. S, The checkbox for "Print as Image" is grey out. I can't toggle it. Thanks
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‎Nov 07, 2024
06:12 PM
Hi S. S, Please check if this is correct? I coundn't send the zipped folder. 2024-11-08 09:56:39 000000 002215 INFO AGMInitialize called. LogCheck: 1, 2, abc 2024-11-08 09:56:39 000000 000226 INFO Release version 2024-11-08 09:56:39 000000 000033 INFO NON Metal version 2024-11-08 09:56:42 000003 3014399 INFO AGMTerminate called 2024-11-08 09:56:44 000000 001712 INFO AGMInitialize called. LogCheck: 1, 2, abc 2024-11-08 09:56:44 000000 000180 INFO Release version 2024-11-08 09:56:44 000000 000032 INFO NON Metal version 2024-11-08 09:56:45 000000 509572 INFO AGMTerminate called My theory: I believe the issue stems from the bug of not being able to print in grayscale. Even with the ticked box to print in grayscale, it prints out as coloured s show in the preview. (please refer to image below.) So I changed Menu > Preference > Color Management > Grayscale: Black & White and thats when it seems like the software starts breaking down (breakdown sequence: unable to print > internal error opening odf files > unable to load software) Please advise. Would appreciate if this could be resolved quickly, as it is causing inconvenience to my work. Thanks.
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‎Nov 04, 2024
11:18 PM
Any progress on resolving this issue?
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‎Oct 31, 2024
07:28 PM
Hi Abhinav Log ID: 14ae009f-d3c0-4e19-9ae6-f9b84c5c69f5
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‎Oct 31, 2024
07:21 PM
Hi Abhinav, not sure if its related but after running the disgnostics, the software stops working. Couldn't open any files, the app is just blank screen. Thanks.
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‎Oct 31, 2024
06:46 PM
Hi Abhinav Log ID: a52054c7-3672-4da2-8295-51d091e10b0a
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‎Oct 30, 2024
01:42 AM
The problem has now escalated to all PDF files regardless if they are from Outlook or not.
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‎Oct 29, 2024
02:37 AM
Hi Abhishek, 1. Nothing happened when I use the quick print option 2. Only certain PDFs 3. Brother MFC-L8690CDW Laser Printer 4. Unable to share due to sensitive information 5. I have always open PDF directly in Acrobat. Thus, experienced the error. 6. Adobe Acrobat (64-bit) (2024.004.20220) 7. Please refer to the attached images. It's either showing blank white space or missing tools.      You have actually spent 1.5h providing remote assistance to access my laptop, but the issue remains unresolved. Thanks.
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‎Oct 29, 2024
12:22 AM
I'm currently experiencing this issue. Please send helppppp
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‎Oct 28, 2024
06:39 PM
Update 29th October 2024 : DO NOT UPDATE THE SOFTWARE! Help > Check for Updates > Install Updates Unfortunately after updating, it got worse. The app is just a black white space and I could not open any PDF files. It shows as internal error.
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‎Oct 28, 2024
06:29 PM
Hi all, its now October 2024 and I have been recently encountered this error. Look through the thread but doesn't seem to have any solution yet. Any ideas so far?
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‎Oct 28, 2024
03:00 AM
Hi All, Recently experienced an error when printing certain PDF files opened or downloaded from Outlook. I receive the following error messages: 1. "The document could not be printed. Please use our help page to troubleshoot." 2. "An error occurred while printing the document. Please use our help page to troubleshoot." Have been using the free Adobe Reader software for 1.5Y but I started having this problem after purchasing an Acrobat Pro subscription. I spent over 1.5h with an Adobe Live Chat Agent, and he still couldn’t resolve the issue. Here’s what I’ve tried so far: 1. Uninstall > Reboot > AcroCleaner > Reboot > Download and Install Acrobat Pro 64-bit 2. Uninstall > Reboot > AcroCleaner > Reboot > Deleted Adobe folders from C:\Program Files and Regedit > Reboot > Download and Install Acrobat Pro 64-bit 3. Adobe > Help > Check for updates & Repair installation Any ideas?
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