@Aakash Deep , here you go just make sure to change the file Type from Acrobat(...).txt to .DMP and AdobeARM.txt to .log   https://acrobat.adobe.com/id/urn:aaid:sc:EU:13951f61-267c-46ff-97e2-17e5cd312f60 https://acrobat.adobe.com/id/urn:aaid:sc:EU:5c39d0a7-4a85-4fc9-8f28-612f345d9b6c https://acrobat.adobe.com/id/urn:aaid:sc:EU:0d0481bf-af48-45ef-8222-8dbe7791cb4b https://acrobat.adobe.com/id/urn:aaid:sc:EU:5075c228-83ce-4f22-a9b0-234625f07bb1 https://acrobat.adobe.com/id/urn:aaid:sc:EU:47a87666-a9e0-4740-8fb5-472cccd23314   ... View more

@Aakash Deep , does this help? The .DMP are quite huge, so I am using WinDbg, but I am not sure this is what you need. For analysis of this file, run !analyze -vntdll!NtSignalAndWaitForSingleObject+0x14: 00007fff`bbb10be4 c3 ret 0:000> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 859 Key : Analysis.Elapsed.mSec Value: 153821 Key : Analysis.IO.Other.Mb Value: 23 Key : Analysis.IO.Read.Mb Value: 1 Key : Analysis.IO.Write.Mb Value: 35 Key : Analysis.Init.CPU.mSec Value: 171 Key : Analysis.Init.Elapsed.mSec Value: 165975 Key : Analysis.Memory.CommitPeak.Mb Value: 115 Key : Analysis.Version.DbgEng Value: 10.0.27725.1000 Key : Analysis.Version.Description Value: 10.2408.27.01 amd64fre Key : Analysis.Version.Ext Value: 1.2408.27.1 Key : Failure.Bucket Value: BREAKPOINT_80000003_Acrobat.exe!Unknown Key : Failure.Hash Value: {93d36f07-284b-be90-3583-ac922ef1ffd8} Key : Timeline.OS.Boot.DeltaSec Value: 9309 Key : Timeline.Process.Start.DeltaSec Value: 29 Key : WER.OS.Branch Value: vb_release Key : WER.OS.Version Value: 10.0.19041.1 Key : WER.Process.Version Value: 24.3.20180.0 FILE_IN_CAB: Acrobat (5).DMP NTGLOBALFLAG: 0 APPLICATION_VERIFIER_FLAGS: 0 EXCEPTION_RECORD: (.exr -1)ExceptionAddress: 0000000000000000 ExceptionCode: 80000003 (Break instruction exception) ExceptionFlags: 00000000 NumberParameters: 0 FAULTING_THREAD: 00000a28 PROCESS_NAME: Acrobat.exe ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached. EXCEPTION_CODE_STR: 80000003 STACK_TEXT: 000000b2`b29deae8 00007ff7`9a4dafcd : 00000000`5a576e40 00007ff7`9a4dad9a 000000b2`b29debc9 00000000`5a37cd57 : ntdll!NtSignalAndWaitForSingleObject+0x14 000000b2`b29deaf0 00007ff7`9a4ef5a5 : 00000000`00000000 00000243`f4d5f0c0 00000243`00000000 00000243`f4d5f0c0 : Acrobat_exe!sidestep::PreamblePatcher::PatchNearJumpOrCall+0x1679d 000000b2`b29deb70 00007ff7`9a5db96f : 000000b2`b29dec90 00000000`00000000 00000000`00000000 000002a7`017c8a8e : Acrobat_exe!GetHandleVerifier+0x12a85 000000b2`b29debd0 00000000`5b6b2e1c : 00000000`0000000f 000002a7`017c8dae 00000000`00000000 00000000`5a48b88a : Acrobat_exe!CreateCoreWebview2EnvironmentSandbox+0x7ccf 000000b2`b29dec80 00000000`5b60a491 : 00000243`f5362490 00000243`f21058e0 00000243`00000000 00000000`00000061 : Acrobat!AIDE::PixelPartInfo::PixelPartInfo+0x87f2ec 000000b2`b29dece0 00000000`5af5ab50 : 00000000`00000000 000000b2`b29deec9 00000243`ef1dec98 00000243`f1f3bc00 : Acrobat!AIDE::PixelPartInfo::PixelPartInfo+0x7d6961 000000b2`b29ded20 00000000`5a576ee8 : 00000243`f5353740 00000000`59fd0358 00000243`ef439150 00000243`ef1dec98 : Acrobat!AIDE::PixelPartInfo::PixelPartInfo+0x127020 000000b2`b29ded50 00000000`5a032257 : 00000243`ef439150 000000b2`b29deec9 00000243`ef1dec98 00000243`ef1dec98 : Acrobat!DllCanUnloadNow+0x59d1d8 000000b2`b29dedb0 00000000`5a02fa08 : 00000243`ef439150 00000243`ef1dec98 00000243`f4e75590 00000243`ef439180 : Acrobat!DllCanUnloadNow+0x58547 000000b2`b29dee20 00000000`5a02edf4 : 00000000`00060c00 00000000`00000000 00000000`000000b1 00000243`ef1dec20 : Acrobat!DllCanUnloadNow+0x55cf8 000000b2`b29def30 00000000`5a02e1f0 : 00000000`000004d3 00000000`000000b1 000000b2`b29defc0 00000000`00000113 : Acrobat!DllCanUnloadNow+0x550e4 000000b2`b29def60 00000000`59fa6000 : 00000243`ef24c180 00000000`00000113 00000000`00000000 00000000`00000000 : Acrobat!DllCanUnloadNow+0x544e0 000000b2`b29defd0 00007fff`ba7bef5c : 00000000`00000001 000000b2`b29df3f0 00000000`00060c00 00000000`00060c00 : Acrobat!AIDE::AIDEFormatType::operator=+0x670 000000b2`b29df020 00007fff`ba7be684 : 00000000`00000000 00000000`59fa5d50 000000b2`b2b8d800 00000000`00000000 : user32!UserCallWinProcCheckWow+0x50c 000000b2`b29df1b0 00000000`5a265518 : 00000000`59fa5d50 00000000`00000000 00000243`eab813a0 00000243`eab813a0 : user32!DispatchMessageWorker+0x494 000000b2`b29df230 00000000`5a26499c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Acrobat!DllCanUnloadNow+0x28b808 000000b2`b29df280 00000000`5a26486d : 00000243`eab813a0 00000000`00000001 00000000`5e1d0000 00007ff7`9a4c0000 : Acrobat!DllCanUnloadNow+0x28ac8c 000000b2`b29df350 00000000`59f97cd9 : 00000000`00000001 000000b2`b29df3f0 00000000`00000000 00000243`eab813a0 : Acrobat!DllCanUnloadNow+0x28ab5d 000000b2`b29df380 00000000`59f93918 : 00000000`00000000 00000000`00000000 000000b2`b29df9d0 000000b2`b29df9d0 : Acrobat!AcroWinMainSandbox+0x4539 000000b2`b29df430 00007ff7`9a737f8a : 00000000`59ab0000 00000000`59f937a0 000000b2`b29df9b0 000000b2`b29df9d0 : Acrobat!AcroWinMainSandbox+0x178 000000b2`b29df8b0 00007ff7`9a7ed6d2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Acrobat_exe!CreateCoreWebview2EnvironmentSandbox+0x1642ea 000000b2`b29dfe20 00007fff`ba207374 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Acrobat_exe!AcroRd32IsBrokerProcess+0x26e22 000000b2`b29dfe60 00007fff`bbabcc91 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14 000000b2`b29dfe90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21 STACK_COMMAND: ~0s; .ecxr ; kb SYMBOL_NAME: acrobat_exe+1679d MODULE_NAME: Acrobat_exe IMAGE_NAME: Acrobat.exe FAILURE_BUCKET_ID: BREAKPOINT_80000003_Acrobat.exe!Unknown OS_VERSION: 10.0.19041.1 BUILDLAB_STR: vb_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 IMAGE_VERSION: 24.3.20180.0 FAILURE_ID_HASH: {93d36f07-284b-be90-3583-ac922ef1ffd8} Followup: MachineOwner ... View more

Hi @Binex IT and @Aakash Deep , I also wanted to share some light into this. I am one of the IT administrators in our company, and we received several reports (Windows 10 and 11, different Builds) that for a few days now Adobe Reader hangs when opening simple documents, after further investigation, we believe the issue has to do with the latest continues update 24.003.20180 (it could be that Windows Updates also triggered this). If we revert back to full installer 24.003.20112 then everything seems to be fine. Perhaps this helps try to determine the root cause of this issue. Looking forward to any findings, advice or suggestions.. ... View more