Aleke
Adobe Employee
Aleke
Adobe Employee
Activity
2 hours ago
Hi there @釗榮344918947mwh! 👋 Welcome to the community!
Could you share more details about the problem you're experiencing? For example, your Lightroom version number and the steps to reproduce the issue? Thanks a bunch!
Alek
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2 hours ago
Hi @alluring_hero1527! What version of Lightroom and Android are you using? I tested this on my Android device, and after setting the watermark, it gets applied automatically when I save photos to my device. Could you share a short video of your process? Thank you so much!
Alek
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4 hours ago
Hi @James2204500677n0! I totally understand how frustrating this can be. It's safer to quit Lightroom through its dialog commands rather than force quitting the app, so I'd recommend avoiding force quitting. It could be possible that the app is stuck writing metadata changes into XMP. If you proceed with quitting the import, does another dialog window pop up?
If it's saving XMP, it should be safe to quit this task. Lightroom will pick up where it left off the next time you start it. Thanks so much for your patience!
Alek
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5 hours ago
Hi @chris clava! I'm really sorry you're having trouble with Lightroom. As this thread is a bit old, could you please create a new thread with all the details, like your Lightroom version and operating system? We'd love to help you out! Thanks so much for your patience. 😊
Alek
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Feb 27, 2025
07:51 AM
Hi @Eric_Berlin6867! 👋 Welcome to the community!
When you moved your files to the external hard drive, did you do it from within Lightroom or through Finder? One thing you can try is resetting Lightroom preferences. Just press and hold the Shift + Option keys while launching Lightroom and see if that helps. Another thing to try, is to ensure Lightroom Classic has Full Disk Access to your Mac, if it doesn't it could cause some unexpected issues. Try the steps in this link: https://adobe.ly/3QDqeby
Thanks a lot!
Best, Alek
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Feb 26, 2025
12:56 PM
Hi @KimberlyPek!
Could you please let me know what version of Photoshop and operating system you're using? Also, when did the error start occurring—was it after an update?
Thanks a bunch!
Best, Alek 😊
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Feb 26, 2025
12:46 PM
Hi @ssimpson_kidscan!
The thread is a bit old, so I recommend creating a new one with details like your operating system and Photoshop version. This way, your comments won't get buried, and we'd love to help!
Thanks a bunch!
Best, Alek 😊
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Feb 26, 2025
12:34 PM
Hi there @Suraiya A!
One way to do that is by creating a Black & White Adjustment Layer. You can find out how to do that here: https://adobe.ly/4kh9CUo
Hope this helps!
Best, Alek 😊
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Feb 26, 2025
12:16 PM
Hi @thebirdswatch!
Sorry for the trouble. Just curious, does this happen with every image or only specific photos? Could you also check Lightroom web to see if your uploads appear correctly in your profile?
Thank you so much!
Best, Alek 😊
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Feb 26, 2025
11:28 AM
Hi there @Kerstin235521410eo6!
Could you please share a screenshot of what you mean by the Preview app not showing the file correctly? If the file opens fine in Photoshop, it might be an issue with the thumbnail generated in the Preview app, and you might need to contact Mac support for that.
Thanks a bunch!
Best, Alek 😊
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Feb 26, 2025
09:56 AM
Hi there @Derin28956327o9we and @robertw44482386!
I totally understand your frustration. Could you please share your System Info with me so I can flag this issue to the appropriate team? You can find it in Photoshop under Help > System Info. Just copy the info to a text file and attach it to your response.
Thanks a bunch!
Best, Alek 😊
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Feb 26, 2025
09:30 AM
Hi there @helmuth40722760!
I'm really sorry we haven't resolved this for you yet. Could you please try some of the solutions in this thread and let us know if they help? Thank you so much!
https://adobe.ly/3EWIo5r
Best, Alek 😊
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Feb 25, 2025
12:44 PM
Hi @Valkiria Studio! 👋 Welcome to the community!
Could you please let us know the version number of Lightroom Mobile, your Android version, and the device model you're using? Also, is this issue happening with every video or just specific ones?
Thanks so much! 😊
^AR
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Feb 25, 2025
10:23 AM
Hi @SZ Friedman! Sorry to hear you're having trouble with Lightroom Classic. Could you try following this guide to optimize performance and see if it helps? Let me know how it goes! 😊
Thanks, Alek
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Feb 25, 2025
08:00 AM
Hey @Igor3411328781cv! 👋 Welcome to the community!
I'm sorry to hear about the performance issues you're having in Lightroom Classic. Could you please follow this guide to optimize the performance in the app and let us know if it helps? We're here to support you! 😊
Thank you so much!
Alek
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Feb 24, 2025
12:35 PM
Hi @SpectrumMarcom! Sorry to hear you're having trouble with fonts. How did you install the affected fonts? Have you tried uninstalling and reinstalling them? It might also help to reset the Photoshop preferences to restore it to its default state, which often solves unexpected issues. You can follow the steps here: https://adobe.ly/3XfsCcb
Thanks a bunch!
Cheers, Alek 😊
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Feb 24, 2025
12:20 PM
Hi there @PhilCa! 👋 Welcome to the community! It sounds like it could be a corrupted preview cache. Try this: Open the Lightroom catalog folder and look for <catalogname> previews.lrdata. Move it out of this folder and restart Lightroom. This will force Lightroom to rebuild the cache. At first, you won't see any thumbnails, but they should start to appear one by one.
Hope this helps! 😊
Cheers, Alek
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Feb 24, 2025
11:59 AM
Hi there @Contre Jour!
Some video file formats, like MOV and AVI, are container formats rather than specific video data formats. These containers can hold data encoded with various compression and encoding schemes. Lightroom can import these container files, but the ability to import the data depends on the codecs (specifically, decoders) installed.
By installing more codecs, you can extend Lightroom's ability to import and play some video file types. Many codecs installed in the operating system (Windows or macOS) work as components inside QuickTime or Video for Windows formats. Contact your hardware or software manufacturer for more information about codecs that work with the files your devices or applications create.
Thanks a bunch!
Alek 😊
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Feb 24, 2025
11:37 AM
Hi @HiJohnnyMichael! 👋 Welcome to the community! Could you let us know which version of Lightroom and operating system you're using? For the sync issue, try logging in to Lightroom Web and check the cloud icon at the top right for any sync errors. Thanks a bunch!
Cheers, Alek 😊
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Feb 24, 2025
11:28 AM
1 Upvote
Hi there @rickd21996267! Does the flash cover the entire screen? Graphic glitches often point to issues with the GPU, like outdated drivers. Can you try going to Edit > Preferences > Performance (Windows) and uncheck "Use Graphics Processor"? After that, restart Photoshop and see if the error persists. Also, please check if there are any driver updates available for your GPU. Thanks a bunch!
Cheers, Alek 😊
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Feb 24, 2025
11:23 AM
Hi there @FilCagnin! I totally get how frustrating this can be. Unfortunately, there are still some limitations with the Liquify tool in Photoshop on the iPad. The Liquify filter has been disabled for text layers, smart objects, layers over 8192 x 8192 pixels, masks, and various color modes (Grayscale, Lab, RGB 16-bit and 32-bit, and CMYK 16-bit and 32-bit). When transferring files from iPad Lightroom to iPad Photoshop, they usually come over in 16-bit color, and since Liquify is disabled in that mode, it won’t work unless you manually open an 8-bit file in iPad Photoshop.
Thanks so much for your understanding!
Cheers, Alek 😊
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Feb 24, 2025
11:07 AM
1 Upvote
Hi @pookie1231345213513! Thank you so much for your feedback! Have you tried updating to the newest version (26.3) to see if that helps? Generative Fill is a super versatile tool, so you might get different results depending on how you use it. If it's generating objects, it might be because the selection wasn't perfect. For example, if you're trying to remove a person but haven't selected their shadow, GenAI might try to fill in something else for the shadow. Do you have any examples of this happening that you could share in this thread? Thanks a bunch!
Cheers, Alek 😊
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Feb 24, 2025
10:55 AM
Hi there! It might be showing the highly-compressed, low-res preview image embedded inside the DNG file instead of the real file. Try opening the DNGs in Lightroom, and you should see them in their true quality. Hope this helps! 😊 Alek
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Feb 24, 2025
10:45 AM
Hi @axrtu! Could you share which version you're using and how you usually close Lightroom Classic? Are your catalogs saved in the same or different folders? How long does the app keep running in the background after you close it? Do you get an error message? Normally, the lock file doesn't get deleted if the app crashes or if it's force quit. Thanks! Alek
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Feb 17, 2025
07:31 AM
Hi @fabianmv!
Let’s try a simple fix: resetting the Photoshop preferences. This can help resolve unexpected issues and bring Photoshop back to its default state. Here’s how:
1. If you don’t want to lose any of your settings, navigate to Users/[your user name]/Library/Preferences/Adobe Photoshop [your version] Settings and drag the folder to a safe location or make a copy of it.
2. Open Photoshop while holding down Option + Command + Shift. A prompt will appear asking if you want to delete the Photoshop settings. Confirm it.
3. If needed, you can drag your backup folder back in to restore your previous preferences.
Give it a try and let me know how it goes!
Thanks, Alek
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Feb 17, 2025
07:05 AM
Hi @helmuth40722760! No worries at all. 😊
First, try this: Right-click on the top-level folder in Lightroom and select "Update Folder Location" to point it to the NAS location on your new machine.
If that doesn't work, here's a slightly more complex workaround that has helped others:
Transfer the Catalog to a Windows PC: Move your Lightroom catalog file back to a Windows machine.
Map NAS to a Drive Letter: Map your Synology NAS to a drive letter (like Z: or X:) on the Windows PC. The steps may vary depending on the Windows version you're using. On Windows 11 you see that option by clicking the 3 dots in "This PC".
Open the Catalog on Windows: Open the Lightroom catalog on the Windows PC and update the folder location in Lightroom.
Save and Transfer Back: Save the updated catalog and transfer it back to your Mac.
Open on Mac: Finally, open the updated catalog on your Mac and verify that the folder location is correct.
Hope this helps! Let me know how it goes.
Thanks, Alek
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Feb 14, 2025
12:28 PM
Hi @ekrmsnl! 👋 Welcome to the community! Can you share more details about the issue? What version number of Lightroom are you using? Can you check https://adobe.ly/433wT5U and see if there are any sync issues or pending uploads? Please also check if your Creative Cloud Storage is running out as that could be a culprit too.
Thanks! Alek
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Feb 14, 2025
11:13 AM
1 Upvote
Hi @Swamphoser!
I'm really sorry for the frustration this has caused and that we haven't been able to solve it for you yet. What version of Lightroom Classic are you currently using? If you haven't updated yet, version 14.2 was recently released—maybe give it a try to see if it improves things?
As a workaround for easily importing your photos from your iPhone, you can install the Lightroom app on your iPhone and set it to automatically import new photos. You can also use the app to take photos directly. When your catalog syncs, those files will automatically appear. In Preferences, you can specify where you'd like LR to store them.
Hope this helps!
Thanks a lot! 😊
Best, Alek
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Feb 14, 2025
10:15 AM
Hi @helmuth40722760! 👋 Welcome to the community! Do you still have access to your Windows PC? Some users who switched from PC to Mac and had similar issues with their NAS found that they had to open the catalog on a Windows machine, map the network share to a drive letter, and update it in Lightroom. Then, they saved it back to the Mac, reopened the catalog, and were able to update the folder location.
Hope this helps! Alek
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Feb 14, 2025
08:19 AM
Hey @Edouard_Greslin3136! 👋 Welcome to the community!
Sorry to hear you're having trouble, but thank you so much for providing details about the affected machine. Could you let us know where the catalog is located? If you test with a new catalog, do you experience the same issues? Also, are you experiencing performance issues in other apps too?
If you're using a high-resolution display, drawing to the screen can be slow when Lightroom is using the entire screen. High-resolution displays, like those on 30-inch monitors and Retina MacBooks, have a native resolution near 2560 x 1600. To boost performance on such displays, try reducing the size of the Lightroom Classic window, or use the 1:2 or 1:3 views in the Navigator panel.
Thanks a bunch!
Cheers, Alek
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