Re: Book Preflight panel uses [Basic] preflight pr...

HARSHIKA_VERMA

Thank you for sharing the link. I will check with the team and get back to you if they need any further information from you. Thanks, Harshika

HARSHIKA_VERMA

Hi Sahin, Sorry for the delayed response. Are you still experiencing the issue on the latest version (20.2) of InDesign? We will be happy to assist you further. Thanks, Harshika

HARSHIKA_VERMA

Hi Flo_8580, Thank you for reporting the issue. Would you mind posting the Uservoice link with us here so we can track the issue as well? Thanks, Harshika

HARSHIKA_VERMA

No problem. Would you mind telling us if you're connected to an external monitor? If yes, please disconnect the external monitor and let us know if the issue still persists. We'll be happy to assist you further. Thanks, Harshika

HARSHIKA_VERMA

Hi Robert at ID-Tasker & m1b, Thank you for reporting & confirming the issue. I am checking with the team to confirm if there is already a known bug for it. Meanwhile, could you please also post the issue on the InDesign UserVoice page and share the link with us here so that our engineering team can investigate it? Thanks, Harshika

HARSHIKA_VERMA

Hi Robert, I am checking with the team about the notification delay issue. I will update here as soon I get any information from the team. Thanks, Harshika

HARSHIKA_VERMA · Mar 25, 2025

Hi @Matthias Georgi, Hope you're doing well! We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to update the discussion for further assistance. If not, in addition to what our expert has asked, please let us know if this is happening with a specific file or all files. We'll be happy to assist you further. Thanks, Harshika

HARSHIKA_VERMA · Mar 25, 2025

Hi njabulo_1515, Hope you're doing well! We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to share the information requested by our expert for further assistance. In addition to what our expert has asked, does the issue with any other Adobe apps? Is it happening on a specific file or file? We will be happy to help you. Thanks, Harshika

HARSHIKA_VERMA · Mar 25, 2025

Hi pillar_1518, Hope you're doing well! We would like to follow up on your issue. Are you able to download InDesign? Please feel free to share the information requested by our expert so we can help you accordingly. We will be happy to assist you further. Thanks, Harshika

HARSHIKA_VERMA · Mar 25, 2025

Hi curious_architect, Hope you're doing well! We would like to follow up on your issue. Are you able to resolve the issue by following our experts suggestion? Please feel free to update the discussion for further assistance. We would be happy to assist you. Thanks, Harshika

HARSHIKA_VERMA · Mar 25, 2025

Hi @Jose Munoz Ruiz, Sorry for the frustration, and thanks, Robert at ID-Tasker, for tagging us. Would you mind telling us the details of your operating system? We will try our best to help. Thanks, Harshika

HARSHIKA_VERMA · Mar 25, 2025

Hi ali_4619, Hope you're doing well! We would like to follow up on your issue. Are you able to resolve the issue by following our expert's advice? Please feel free to update the discussion if you need further assistance from us. We would be happy to assist you further. Thanks, Harshika

HARSHIKA_VERMA · Mar 25, 2025

Hi Muboldi, Thank you for checking the issue on the latest version. It looks like you're experiencing a different issue than the issue mentioned here: https://adobe.ly/4j5zdOQ. Would you mind creating a short video about the issue to help us understand it better? As you mentioned, it's happening on your macOS 15.3.1 Mac Studio M1 machine and not on the other. I am assuming that it might be conflicting with any other app. Does the issue happen with any other Adobe apps? We will be happy to investigate further. Thanks, Harshika

HARSHIKA_VERMA · Mar 25, 2025

Hi All, Thank you for your patience. We've got few customers confirming that InDesign started working normally on the external monitor after installing the latest Windows update (KB5052093). Please check this article: https://adobe.ly/4c9aNSo Let us know if you're still experiencing the issue. We'd be happy to assist you further. Thanks, Harshika

HARSHIKA_VERMA · ‎Mar 25, 2025

Awesome. Glad to hear you're back on track. Please feel free to reach out to us in the future for any assistance. We would be happy to help. Thank you, Willi Adelberger for your suggestion to this post. Appreciate your help. Thanks, Harshika

HARSHIKA_VERMA · ‎Mar 25, 2025

Hi Robert, Thank you for identifying the bug and providing a workaround. Could you please create a short video demonstrating the issue and share your machine specifications? This will help us check with the team to see if they are already aware of the issue or if a new bug needs to be logged for further investigation. We will do our best to escalate this to the product team. Thanks, Harshika

HARSHIKA_VERMA · ‎Mar 25, 2025

Hi Josh, Thank you for trying all the steps suggested. Would you mind connecting with our support team using this link: https://adobe.ly/4j0PFzU for direct assistance so that they can remote into your system and help you? Once the issue is resolved, please feel free to share the steps that helped you fix the issue which might help other customers in resolving the similar issue. Thanks, Harshika

HARSHIKA_VERMA · ‎Mar 25, 2025

Hi Flo, Thanks for sharing the video. When InDesign crashes, did you get the crash report window, and have you submitted the crash report? Does that happen with all files or with the specific file? Would you mind opening the Text to Image feature in InDesign on any other machine? We will be happy to assist you further. Thanks, Harshika

HARSHIKA_VERMA · ‎Mar 25, 2025

Hi Kane, Sorry to hear you're unable to generate a style pack. I am unable to reproduce the issue at my end. Would you mind telling us if that happens with all files or with this specific file? Have you tried signing out of the Creative Cloud Desktop app, restarting the machine, signing back to Creative Cloud Desktop, launching InDesign, and then trying using Style packs? Let us know if that helps. Thanks, Harshika

HARSHIKA_VERMA · ‎Mar 24, 2025

Hi there, Thanks for checking and confirming, and sorry for the trouble. Would you mind trying the workaround suggested on this uservoice page: https://adobe.ly/42iHU1B by the product team and let us know if that helps? Please also stay tuned to the UserVoice page for future updates on this issue. Thanks, Harshika

HARSHIKA_VERMA · ‎Mar 24, 2025

Hi there, Thank you for reaching out. I found a similar post: https://adobe.ly/4hOrIuI which might help you with your question. I am also keeping the discussion open for our experts for more suggestions. Thanks, Harshika

HARSHIKA_VERMA · ‎Mar 24, 2025

Hi there, We understand how important this would be for you. Would you mind upvoting this request:https://adobe.ly/4kTTXe2 and share the information requested by the team In the comments? We will also pass on the feedback to the product team for improvements. Thanks, Harshika

HARSHIKA_VERMA · ‎Mar 21, 2025

Hi there, Sorry for the delayed response. We would like to follow up on your issue. Are you still experiencing the issue in the current version of InDesign (20.2)? We will try our best to help you. Thanks, Harshika

HARSHIKA_VERMA · ‎Mar 18, 2025

Thank you for your patience. I checked with the team, and they informed me that InDesign has not yet added support for Sequoia features “Drag windows to screen edges to tile” and “Drag windows to the menu bar to fill the screen.” Would you mind creating a UserVoice request for this and sharing the link with us here for tracking purposes and also for the other customers to upvote? Meanwhile, we will be creating a feature request for this internally. Thanks, Harshika

HARSHIKA_VERMA · ‎Mar 18, 2025

Thank you for sharing the screen recording. Let me check with the team and get back to you shortly. Thanks, Harshika

HARSHIKA_VERMA · ‎Mar 18, 2025

Awesome. Glad to hear you're back on track. Please feel free to let us know if you again experience the issue. We will be happy to check. Thank you for your contribution to the InDesign Community. We really appreciate your presence. Thanks, Harshika

HARSHIKA_VERMA · ‎Mar 18, 2025

Hi @Robert at ID-Tasker, Thanks for reporting the issue. The forums are loading fine at our end. However, I have shared your post with the forum team to check and will update you shortly about any issues. Thanks, Harshika

HARSHIKA_VERMA · ‎Mar 18, 2025

Hi there, Sorry to hear you're experiencing crash in InDesign. In addition to what our experts have asked and meanwhile we check the issue with the team. Would you mind sharing a screen recording of the issue and also share the logs as soon as InDesign crashes? We will try our best to investigate the issue. Thanks, Harshika

HARSHIKA_VERMA · ‎Mar 18, 2025

Hi @vincejosefs, Sorry to hear you're unable to use Window Snapping in InDesign. Would you mind telling us if you've checked the link shared by our expert Eugene and let us know if that helps? Please also share the version of InDesign installed and the details of your operating system. We will try our best to help. Thanks, Harshika

HARSHIKA_VERMA · ‎Mar 18, 2025

Hi @fantastic holdi.14906605 , Thank you for trying the suggestion shared. Would you mind updating InDesign to the current version (20.2) and let us know if the issue still persists? Please also try unticking GPU Performance under the GPU Performance tab in InDesign preferences. Let us know if that helps. We'll be happy to assist you further. Thanks, Harshika

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