Activity
Feb 25, 2025
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from cc desktop bugs">
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Feb 25, 2025
did you tell the chat person you wanted to be a subscription? did they try to put the order through?
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Feb 25, 2025
create a new user on your computer
install animate for that user.
test animate for that user
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Feb 25, 2025
my error then. i thought that was a drawing tablet.
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Feb 25, 2025
this is so strange because malasia subscriptions are supported by adobe. and i don't know why adobe sales was unable to bill you via chat. (did you use chat for one of your adobe contacts?)
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Feb 25, 2025
when you contacted adobe support did they try to use your credit card?
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Feb 25, 2025
(no problem.)
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Feb 25, 2025
https://help.behance.net/hc/en-us
https://help.behance.net/hc/en-us/requests/new?ticket_form_id=4164
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Feb 25, 2025
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from using the community">
... View more
Feb 25, 2025
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from cc desktop bugs">
... View more
Feb 25, 2025
start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
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Feb 25, 2025
@Krisatu
keep us updated. and if anyone follows @Krisatu's suggestion, let us know the results.
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Feb 25, 2025
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from cc desktop bugs">
... View more
Feb 25, 2025
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from using the community">
... View more
Feb 25, 2025
you have to correct payment problems before you can cancel. then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.) and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
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Feb 25, 2025
@Gabito_Mx
there's no help here for a digital river problem. do have a different problem.
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Feb 25, 2025
keep us updated.
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Feb 25, 2025
probably depends on the severity of the offense.
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Feb 25, 2025
1. from that screen you can assign a custom keyboard shortcut. do so.
2. then uninstall animate including preferences.
3. reinstall animate > open animate and confirm your custom shortcut was reset.
4. if it was not reset, return to 2.
5. if it was, retest for crashing
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Feb 25, 2025
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from using the community">
... View more
Feb 25, 2025
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from using the community">
... View more
Feb 25, 2025
an invalid serial number you either made an error when entering the number OR you have the wrong installer. details:
assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.
common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual). and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite.
you must use the (correct) suite's installation file (and you can choose to only install one program from the suite). here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
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Feb 25, 2025
can you copy and paste into a reply here the error message (making sure no serial number is revealed).
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Feb 25, 2025
who installed animate?
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Feb 25, 2025
@James2286741308ex
contact your admin.
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Feb 25, 2025
@grits5
i wouldn't argue with your opinion.
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Feb 25, 2025
reset your cc desktop app
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Feb 25, 2025
please don't post duplicate messages.
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