first what's your account say about your start date?   second, your cancellation date? ... View more

you're welcome  ... View more

it's the email you used to initiate your subscription. ... View more

well, we finally figured that out and moved your post to the reader forum. ... View more

what's your account show, https://account.adobe.com ... View more

i don't see how all those problems are related. ... View more

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html use the desktop app to install your cc programs/trials ... View more

<> ... View more

so i assume you have some question about reader. ... View more

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses. <"moved from cc desktop bugs"> ... View more

who moved to after effects, and why after effects?  why not animate? ... View more

you're welcome  ... View more

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses. <"moved from cc desktop bugs"> ... View more

who'd you purchase from? ... View more

you need to cancel your subscription.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.) ... View more

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses. <"moved from using the community bugs"> ... View more

do you have 2fa enabled on your account? ... View more

what app? ... View more

what's your account show, https://account.adobe.com ... View more

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses. <"moved from cc desktop"> ... View more

sign out from all and then sign in to the nneeded computers, https://account.adobe.com ... View more

https://helpx.adobe.com/creative-cloud/system-requirements.html ... View more

what app? ... View more

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses. <"moved from using the community bugs"> ... View more

you're welcome.  and, if you have time, please update this after your new computer arrives and you install the cc desktop app (and hopefully, xd). ... View more

i don't have to authenticate again when "accessing" my account, https://account.adobe.com info.  do you mean you have to confirm authentication when "changing" sensitive info? ... View more

ie, when you sign in to the cc desktop app on your new computer adobe will recognize you're not a new user and you should see xd available for install.   as a backup, keep that older computer for a while... ... View more

i've never installed xd, but just now i tested by clicking install and the install started and progressed to about 8% when i cancelled it:     ... View more

you installed the cc desktop app on your new computer? ... View more

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses. <"moved from cc desktop bugs"> ... View more