
John T Smith
Community Expert
John T Smith
Community Expert
Activity
Mar 07, 2025
02:48 PM
My Windows computer did a restart yesterday due to a Microsoft update... has your computer updated?
If yes... read below
Do not count on Windows to be fully up to date when it comes to device drivers Go to the vendor site to be sure you have an updated driver for your graphic adapter Also check (copied link) https://www.tomshardware.com/reviews/gpu-hierarchy,4388.html . nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us -for all Adobe programs use the STUDIO driver, not the GAMING driver -To achieve the highest level of reliability, Studio Drivers undergo extensive -testing against multi-app creator workflows and multiple revisions of the top -creative applications from Adobe to Autodesk and beyond . If you have a laptop you MAY also need to check for a laptop specific nVidia driver -SOME laptops require an approved driver from the laptop company, not nVidia . AMD/ATI Driver https://www.amd.com/en/support . Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/
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Mar 06, 2025
08:25 AM
What message do you get when you try to open an old project in the version you have?
Does the project open at all?
The 'general' advice I have seen here is to complete a project in the version used to create the project, since backward compatibility is 'usually' not possible
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Mar 06, 2025
08:09 AM
What do you see for your account at https://account.adobe.com/
If you do not have a subscription contact the fraud number for your credit card
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Mar 05, 2025
08:04 PM
Some Tutorials to help you get started... I have saved these links as I see them in messages, so you will need to click and view to find ones that will work for you . https://www.adobe.com/learn?locale=en&learnIn=1 https://helpx.adobe.com/creative-cloud/view-all-tutorials.html https://helpx.adobe.com/premiere-pro/get-started.html https://helpx.adobe.com/premiere-pro/user-guide.html https://helpx.adobe.com/premiere-pro/tutorials.html https://helpx.adobe.com/support/premiere-pro.html https://helpx.adobe.com/premiere-pro/view-all-tutorials.html https://adobevideotraining.com/premiere-pro/introductory-courses/ https://community.adobe.com/t5/premiere-pro/premiere-pro-tutorial/td-p/10974406?page=1 https://community.adobe.com/t5/video-lounge/tips-amp-tricks-to-become-a-premiere-pro-power-user-with-abba-shapiro/td-p/10900149?page=1 https://community.adobe.com/t5/video-lounge/video-series-real-premiere-pro-secrets-by-cut-to-the-point/td-p/10900176?page=1 https://community.adobe.com/t5/video-lounge/podcast-art-of-the-cut-coup-53-editor-walter-murch-ace/td-p/10887889?page=1 https://helpx.adobe.com/premiere-pro/how-to/premiere-pro-nesting-sequence-cc.html https://community.adobe.com/t5/video-lounge-discussions/premiere-pro-effects-explained-for-beginners/td-p/12626342 https://community.adobe.com/t5/premiere-pro-discussions/faq-editing-terminology-and-getting-help-with-premiere-pro/td-p/12727667 https://community.adobe.com/t5/premiere-pro-discussions/faq-delivering-videos-for-all-screen-formats/td-p/12777989 https://community.adobe.com/t5/video-lounge-discussions/foundations-of-video-the-art-of-editing/td-p/12807950 https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-create-a-countdown-widget-in-premiere-pro/td-p/13863337
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Mar 05, 2025
08:02 PM
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767
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Mar 05, 2025
04:55 PM
What is 'tr' for a country?
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Mar 05, 2025
03:52 PM
What do you see for your account at https://account.adobe.com/ - was it really cancelled?
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Mar 05, 2025
10:50 AM
Added to what Steve said about right click... when you right click you MAY also need to select a compatibility mode to make that old program run in Win 11
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Mar 05, 2025
10:47 AM
1 Upvote
When you post a question you always need to tell the Adobe program you are using There are MANY programs in a full subscription, plus other non-subscription programs Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum
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Mar 05, 2025
07:19 AM
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us -for all Adobe programs use the STUDIO driver, not the GAMING driver
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Mar 05, 2025
07:17 AM
Do not count on Windows to be fully up to date when it comes to device drivers Go to the vendor site to be sure you have an updated driver for your graphic adapter Also check (copied link) https://www.tomshardware.com/reviews/gpu-hierarchy,4388.html . nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us -for all Adobe programs use the STUDIO driver, not the GAMING driver -To achieve the highest level of reliability, Studio Drivers undergo extensive -testing against multi-app creator workflows and multiple revisions of the top -creative applications from Adobe to Autodesk and beyond . If you have a laptop you MAY also need to check for a laptop specific nVidia driver -SOME laptops require an approved driver from the laptop company, not nVidia . AMD/ATI Driver https://www.amd.com/en/support . Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/
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Mar 05, 2025
07:16 AM
Good that converting to CFR fixed your editing problem
Also, depending on your camera (camera or cell phone?) you may be able to change your recording options so your video is CFR when created
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Mar 04, 2025
06:22 PM
What I do in version 2021
set CTI (Current Time Indicator) where you wish to cut -hover mouse and click the Sissor icon -may then right click and ripple deleted everything to left or right of the cut -OR set another cut point and ripple delete between the two cut points NOTE - I say ripple delete, the actual option is 'Delete and Close Gap'
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Mar 04, 2025
02:59 PM
This is a public forum, not Adobe support... other users here can't help
This may help - Manage your cloud plan https://helpx.adobe.com/manage-account.html
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Mar 04, 2025
12:10 PM
I remember a VERY long time in the past filming on 8mm 'tape' and editing was cutting and gluing parts together to put on a reel to use with a mechanical projector
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Mar 04, 2025
12:04 PM
For anyone else reading this Please read everything so you know what you are doing BEFORE you buy a subscription... the link below has the information If you buy a HIGHER COST Monthly subscription you may cancel at any time without a fee... when you buy an Annual subscription with Monthly payments, and you do not cancel in NO MORE than 14 days from the start of your subscription, you pay 1/2 of the remaining time if you cancel early... you also need to keep track of your annual renewal date, so you may cancel after your 12th payment, before your subscription renews and you start a new one year subscription https://community.adobe.com/t5/account-payment-plan-discussions/cancellation-charges-surely-this-isn-t-legal/td-p/14848739
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Mar 04, 2025
10:44 AM
If you purchased from Google Adobe will not be able to help
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Mar 04, 2025
10:43 AM
When you post a question you always need to tell the Adobe program you are using There are MANY programs in a full subscription, plus other non-subscription programs Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum
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Mar 04, 2025
07:14 AM
https://community.adobe.com/t5/video-hardware/premiere-pro-hardware-articles-to-read-before-you-buy-or-build/m-p/11557686
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Mar 04, 2025
07:11 AM
Exactly what is INSIDE the video you are editing? Report back with the codec details of your file, use the program below Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download - a MediaInfo tutorial https://youtu.be/Ivy9ckSX1M0 - when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view - post your information IN your message, not as an attachment that someone would have to download . Does your video use a Variable Frame Rate? See https://community.adobe.com/t5/Premiere-Pro/Variable-frame-rate-video-with-Premiere-Pro/td-p/4601935 If yes, use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate Handbrake tutorial https://www.youtube.com/watch?v=xlvxgVREX-Y&t=34s
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Mar 03, 2025
03:30 PM
Also, are you using the Studio driver?
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us -for all Adobe programs use the STUDIO driver, not the GAMING driver -To achieve the highest level of reliability, Studio Drivers undergo extensive -testing against multi-app creator workflows and multiple revisions of the top -creative applications from Adobe to Autodesk and beyond
... View more
Mar 03, 2025
02:44 PM
Two ideas that MAY work to install and/or run old programs in Windows 10 or Windows 11 -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window -and/or select Run as Administrator to assign FULL Windows permissions -also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html
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Mar 03, 2025
02:41 PM
>LR Catalog
You need to ask program questions in the forum for the program you are using To ask in the forum for your program please start at https://community.adobe.com/ Moving from Using the Community (which is about the forums) to the Lightroom forum
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Mar 02, 2025
11:51 AM
When you have a subscription you may install the current and ONE previous version
If the one previous version isn't compatible with your old operating system there is nothing you may do
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Mar 02, 2025
09:00 AM
As far as I know, Adobe support here can't help with a Google purchase, only with a purchase from Adobe
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Mar 01, 2025
01:45 PM
You need to ask program questions in the forum for the program you are using To ask in the forum for your program please start at https://community.adobe.com/ Moving from Using the Community (which is about the forums) to the correct forum
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Mar 01, 2025
01:44 PM
If the link provided by kglad does not answer your question you MAY have had your card information stolen, which would mean contacting the fraud department for your credit card
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Mar 01, 2025
12:20 PM
Have you asked your school's account administrator?
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Feb 28, 2025
07:07 PM
For Premiere Elements, export your video and use other software https://www.movavi.com/learning-portal/best-dvd-authoring-software.html Windows only DVD+BluRay https://tmpgenc.pegasys-inc.com/en/product/taw6.html https://en.wikipedia.org/wiki/List_of_DVD_authoring_software MANY are discontinued
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Feb 28, 2025
08:01 AM
1 Upvote
Ah... now I understand... your problem was an operating system error of file type linking, not Premiere Elements
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