Red Ink Writes
Explorer
Red Ink Writes
Explorer
Activity
‎Feb 15, 2025
03:21 AM
I am having the same issue. Task Manager shows only one instance of Acrobat; however, I get the same pop-up about multiple versions running when I restart my computer, and it makes the entire device run soooooo slowly upon reboot. On advice I received in this forum, I followed a bunch of steps to ensure that I only had one version installed, but that didn't make a difference - I still get this message. I keep wondering if it has something to do with Acrobat initially being installed via CD, before Adobe programs were cloud-hosted. It's like there are still remnants of the old installed Acrobat program still on my computer, although I performed a clean install of Window 11 when I upgraded from Windows 10.
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‎Aug 15, 2024
08:01 AM
4 Upvotes
I recently upgraded my computer to Windows 11, and now have this same pop-up when I restart my machine. The only thing in Task Manager that uses the word "Acrobat" is the 32 bit Acrobat Update Service. I have an Adobe Content Synchronizer and Adobbe Crash Processor and other than that I have 13 items that all start with "Creative Cloud." Something just isn't right with Acrobat/Distiller, and that was the main reason I upgraded to Windows 11 - hoping to alleviate some of the slowness to any MS app that uses Acrobat and the constant freezes in Acrobat itself. This is an improvement over that behavior, but there's still something going on.
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‎Dec 26, 2023
06:25 AM
1 Upvote
Oh my gosh, thank you so much for posting these steps! Acrobat is definitely working faster than ever!!
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‎Dec 26, 2023
03:01 AM
I ended up using the web version to combine my jpgs. It worked fine.
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‎Dec 26, 2023
02:59 AM
1 Upvote
Thank you! I ended up using the web version to combine the jpgs, and it worked fine.
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‎Dec 25, 2023
05:06 AM
Thanks so much for these instructions. I followed them to the letter, and I still get the same error message in Acrobat when I try to combine the jpg files into a pdf.
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‎Dec 24, 2023
05:06 AM
9 Upvotes
I am attempting to combine files in Acrobat. I am on a Windows 10 Pro for Workstations v.22H2 OS build 19045.3803. Acrobat would not open from the Start menu, so I opened an existing PDF in Acrobat to get the program running. It opened the DC version, and when I tried to coombine the files, I got an error saying I have a newer version of Acrobat on my machine. There is only the one version listed on my start menu, which is the Pro 64 version that wouldn't open. I tried opening the 64 bit version version using "Run as administrator" and it opened. I tried to combine the files again, and got the "unknown error" message with the little explanation marks on each file.
I went to my applications to repair Acrobat, and find the two versions installed Acrobat DC (2015) and Acrobat Pro 64 bit v22.003.20310. I tried uninstalling the 2015 version from my Windows Apps & Features page and get a "failed to reach server" message over and over again. So, to combine my files I saved my pages as image files, created a Word doc, added each image to a page and saved as PDF in Word. That creates the PDF and it opens in the Acrobat DC version, but when I try to get page 2 and 3 to display simultaneously, I have no options to do so. I am also unable to sign in on the DC version. Any help would be appreciated. Acrobat is an amazing tool when it works, but it sure seems to have issues all of the time.
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‎Dec 24, 2023
04:35 AM
1 Upvote
Did anyone get an answer to this issue? I am having the same problem.
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‎Nov 30, 2022
10:18 AM
Seems like every time I upgrade Acrobat, I end up with very irritating issues that includes system slow down to a crawl. This time I have an additional issue - I can no longer use my FileCenter Receipts program, which converts scanned items into pdfs. Since upgrading Acrobat last week, I can no longer open the FileCenter Receipts program. I click to open and nothing happens. Initially, I also got no response from Acrobat, either, and couldn't even open PDFs, so I uninstalled both applications and re-installed them. I can now use Acrobat and open PDFs, again, but am still unable to open the FC Receipts application. I initiated a ticket with FC, but they've not previously encountered this issue. I assume it is some type of software conflict with the pdf conversions, but I cannot figure out what to do. Everything was working fine until I installed the latest version of Acrobat.
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‎Nov 24, 2021
09:57 AM
I am having the same problem. Windows 10, Microsoft Office 365 and Adobe Acrobat Standard DC v 2021.001.20155 I can edit the PDF and manually remove the artifacts - they are selectable and deletable, but what a pain. I am wondering if it's related to the on-line Word version. I do not get them on my home computer, where I don't ever store a document in the cloud or use the online version of Word, and I am using the same vesion of Windows, Office 365 and Acrobat.
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‎Nov 16, 2021
09:08 AM
I am having the same problem when converting a Word 365 doc using Acrobat DC - I get artifacts that look like little boxes and periods and have to manually remove them from the PDF. I was wondering if it is related to Word online. It's very irritating and time consuming to get rid of the artifacts by manually editing the PDF.
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‎Dec 04, 2007
07:20 AM
Hi Peter -
Thanks for your reply. Yes, the pop-up topics are in the same
folders as the other topics and I am choosing "Any Status" (right
now all of the topics in the project are the same status anyway).
What's even stranger is that after I posted my original
message, I found that it picked up about five of my 100 or so
pop-up topics, yet ignored the rest. I cannot find ANYTHING about
these included topics that differs from the ignored topics.
Bizarre.
Since I need to move forward ASAP, I am now going through
each pop-up topic individually and using the Smart Index option on
the Topic Properties Index tab. It works just fine; is just
time-consuming, but actually may end up saving me time on the Index
in the long-run, since I can define which keywords Robo adds to
each topic on the front-end (not have to prune out worthless
entries later).
My guess is that this issue may have to do with the
conversion of the files from RH 5 to RH 6. It shouldn't - all of
the pop-up topics were added after I converted to RH 6, but I've
noticed odd things can happen when you bring a project into a newer
version of the program.
Thanks again, Peter.
I don't have an answer but I have a workaround that
I can live with!
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‎Dec 04, 2007
06:59 AM
Hey All -
I'm using RH6 and have a ton of pop-up topics in my current
project. I want each pop-up topic to be included when I run the
Index Wizard, then I planned go back into the Index and manually
"prune" it.
Each time I run the Index Wizard, I'm telling it to include
all folders and all topics, yet is skipping all of my pop-up
topics.
Does anyone know a way around this - except adding each entry
to my Index manually? The ability for users to search the Index for
info in the pop-up topics is very important to this help system....
Thanks in advance for your expertise!
Melissa
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‎Oct 25, 2007
12:23 PM
Thanks, Jim. I'm playing with ZoomSearch right now. Instead
of adding it as a button on the Nav bar, I create a link to the
Search file from the TOC. The user clicks it and gets the search
screen. I also placed all of my FAQ topics in a separate folder and
set the ZoomSearch to index only those files. So far so good!
Thanks to all of you guys for your time and expertise! I'm
much closer to do what I wanted than when I posted my original
message this morning!
Melissa
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‎Oct 25, 2007
06:23 AM
It's so weird that you replied just then, Peter, because I
was on your site at that moment, reading about ZoomSearch! Spooky.
Anyway, thanks to both you and to Rick for your responses. I
think I found something here:
http://www.felgall.com/jstip22a.htm
that may work. I have a web developer at my disposal who can
make more sense out of this code than I, and also tell me if I'm
misinterpreting how this functions, but I think this is like a
decision tree - the application chooses different prompts to narrow
a search, based upon the user's entry.
I'm not going to close down this topic, though, 'cause I am
definitely still interested in any and all ideas.
Thanks again, guys!
Melissa
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‎Oct 25, 2007
05:17 AM
Thanks, Rick.
The second example is how it's done in the help system now,
and that just doesn't work for my users - they have to scroll and
read to find the FAQ they need. Remember, there could be 30 or so
questions per FAQ page.
Yes, I could use your example one, which would cut down on
the content on the page, and that may end up being what I do, but
the users still have to scroll through all of the questions to find
what they want, and I'd really rather avoid that.
I am looking for something cleaner and easier to use for
folks who are not in the least bit technically-savvy. For example,
I envison a user being presented with a simple page that contains a
Search box. They enter a word, such as "Print", into the search
box, and click a Go button. Beneath the search box all of the
results that contain the word "Print" would be returned, with just
the question content showing. The user would click on the
appropriate linked question and be taken to a page that contains
that question and its answer.
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‎Oct 25, 2007
05:01 AM
I am redesigning some Frequently Asked Questions pages for a
help system created by another author.
Currently the FAQ pages are lengthy and the user must scroll
through each question pertaining to that topic to find the one they
want.
The Robo built-in Search function is useless for these pages
because no bookmarks were used and when a user enters a search
term, it returns the entire page - so again the user has to scroll
each question before finding they one that they want.
The Find function works on these pages, and the previous
author gave them a link to a pop-up that shows them how to use
Find, but it's very confusing to users when they are to use Search
to locate some things in the help system and have to use the Find
to locate anything on an FAQ page.
I'm looking for input on the best way to re-construct the
FAQs. My ideal would be a search box on the page where the user
enters a term/terms and is returned all related items contained
within the help system - like pretty much any search/results you
see on-line. Can you do this in RoboHTML X6? If so, how?
Thanks for your help.
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‎Jul 17, 2007
07:35 AM
Thanks much Harvey and Colum.
I've submitted a feature request.
FYI - After I wrote this I looked at the RoboHelp help that
came with the application. Supposedly when you run the Glossary
Hotspot Wizard and receive the message that the current expanding
text doesn't match the current Glossary entry, Robo will replace
the old with the new. I did this, but the results were
inconsistent.
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‎Jul 17, 2007
05:40 AM
Hi -
I'm working on a WebHelp project in X6 that contains @ 600
topics. I have a bunch of terms in my Glossary, which I have
applied throughout the help system topics using the "expanding
text" feature.
Recently I've made some changes to the existing Glossary
topic definitions, but am finding that those changes are not being
made to the expanding text; the hundred of existing hotspots are
keeping the old Glossary definitions.
I tried using the Glossary Hotspot Wizard to see if there was
a way to update each term automatically. It identifies those topics
that contain a different definition in the Glossary than was
applied in the expanding text, but does not give me an option to
update it.
Is there a way to update my expanding text items without
having to remove/re-apply each one individually (and manually)?
Thanks in advance for your help!
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‎Apr 03, 2007
11:44 AM
Will do. Thanks much!
I found the Archived posting about this. The response is that
there is currently no way to wrap the TOC entries. Just in case any
one else was wondering about this....
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‎Apr 03, 2007
11:16 AM
Hey Everyone -
I just purchased RoboHelp version 6 last week and am
developing a WebHelp project. I remember loooong ago when I was
using a very old version, someone had posted a workaround that
allowed me to tell the TOC to wrap long entry names, rather than
being partially hidden. I was hopeful that sometime in the last ten
years that would be something fixed in a new version, but it's not
- unless I am missing something.
I saw the link on this forum to the tip on widening the TOC
pane, but I'd rather not do that.
Does anyone know how I can get the text to wrap?
Thanks much for your help!
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‎Nov 30, 2006
12:53 PM
Thanks for your response - and the grins - Peter!
I'm an independent tech writer/editor, so I do have a tendency to
use quite a bit of red ink, plus it's my company name....
You understood perfectly what I am trying to do. My image is
already color-coded and labeled to match the pop-up topics' names,
so the user shouldn't have a problem relating the pop-ups to the
image.
Since you came up with the same conclusion that I did - that
I will have to create these printable compiled topics in Word then
convert to PDF - it sounds like that's how I need to do it.
Sometimes it's just nice to bounce things off of someone else who
uses the same tools and I appreciate your speedy feedback!
As far as my issue with generating documentation through
Robo, I figured that out soon after I posted my message. I still
had RoboPDF installed and it was messing things up. I uninstalled
it, and made sure it was no longer showing up in Word, re-booted,
and all is well.
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‎Nov 30, 2006
10:05 AM
I'm starting a very large WebHelp project for a software
application. One of my customer's desires is for the users to be
able to print a single topic.
My question pertains to those topics where I have a screen
image with pop-up field descriptions, rather than actual content. I
need to be able to compile all pop-ups that pertain to the screen
image, as well as the screen image topic itself, and create a
single PDF file that contains everything.
I would like to place a "Print This Topic" link at the top of
the page, which would open and then allow the user to print the
PDF.
Is there an automated manner in which I can compile the
separate pop-up topics and screen image topic into one Word doc
that I can convert into a PDF? I tried using a conditional build
tag, but that didn't work....
I'm also running into a problem with creating Printed
Documentation from my Web Help project - the compiler just keeps
going on and on forever, never finishing. At this point I only have
ten small topics, so it's not as though Robo has a huge amount to
compile....
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