Hello @shoregrl20    Thank you for taking the time to report this issue.  Your video makes the steps clear, but we haven't yet figured out how to reproduce the same problem so developers can debug this.  It would help if you could answer some questions:   What specific iPhone model are you using? What iOS version is installed on your device? Are these 12 or 48 megapixel DNG images captured by your iPhone? Are the original images actually on your camera roll, or are they stored in iCloud?  (your device seems online in the video, so this shouldn't be a problem) in LR app Settings > Import, down under Raw Default Settings, do you have "Adobe default" or "Camera setting" or something else specified? Any other details that you think might be relevant?   To help unblock you, does it help to: reboot the device? reinstall the app? ... View more

I believe a Lightroom iOS developer said this is a platform limitation --  there is a limited amount of time that iOS allows apps to uploading while the app is backgrounded or the device is asleep.  Also, requiring the app be awake and running bypasses a separate issue where some users were surprised when Lightroom last did try to allow background uploading.  If I remember correctly, the extra data or battery usage was a negative surprise for some people.   Anyway, at least while the current behavior is in place, what I recommend: 1. plug your device into power 2. launch Lightroom 3. optional: create an all black image, and import this into Lightroom 4. let Lightroom import/sync/upload 5. use iOS controls to dim the screen as much as possible.  With the generally dark UI, burn in at the screen's lowest illumination should not be a probllem.   If you are still concerned about burn-in, then do try the optional step #3 above: open the all-black image and tap the screen to hide all the Lightroom app controls & text.  This should make the screen all black, and not burn any pixels.   Another idea -- use a different upload machine/method: 1. if you have a desktop computer, sign into your same account using any web browser at: https://lightroom.adobe.com   2. drag and drop image files from your computer or SD memory directly into your Lightroom account.   3. After the computer uploads images using the LR Web app, wake up your iPad and see the images in the Lightroom app that your computer has uploaded ... View more

Hello @Jordan_Avis6074  At a glance, this looks like you are zooming in on Smart Preview copies of your images, and not the original full resolution images.  Smart Previews are downsampled copies of your images that are 2560 pixels on the long side.  These exist for easier image sync & display across devices, while providing good image quality for most kinds of edits (aside from extreme zoom pixel peeping).   If you open an image and then tap on the cloud icon, see if you can choose 'Get this original.'  Originals are uploaded to cloud storage from all the Lightroom Mobile apps and Lightroom for Mac and Windows.  FYI, Lightroom Classic does not sync originals to the cloud, but rather uploads only the 2560 pixel Smart Previews.  If it's important to you to see pixels 1:1, for the most detail possible when cropping, you should import and upload images from a LR app apart from LR Classic that can upload original images.     I'll try to attach a video of my own LR Mobile app, showing the relative pixelization on can see with extreme zooms on Smart Previews, then the more detailed / less pixelized appearance that will of course be available with larger, full resolution images     ... View more

Hello @CampianAR  After some debugging, the system confirmed you are running an old version of Lightroom Mobile.  Please find and fully open the Lightroom app listing on your device, and choose the option to Update the app.  The latest version is 10.2.2, which will resolve the issue and no longer show this issue for new images going forward. You may want to re-import older images if they still show this error. ... View more

@adventurous_Dusk8230 and @CampianAR  This should no longer be an issue for any new imports with Lightroom version 10.0 or newer.  (Please open the Lightroom app's listing in the iOS App Store app, and confirm you have updated to 10.0 or newer; latest is 10.2.2). However, images that would captured and imported into Lightroom before app 10.0 will remain affected. Try this to remove the error: 1. Select an example image that is affected, and from the Share menu choose Export As.. Original.  Save this image to your camera roll 2. Delete the image.  (this will put the image in LR's Cloud Trash -- you do not need empty the trash just yet) 3. Import the image again from your camera roll. ...Does this resolve the error code.  If so, do this for all affected images.  You can probably select multiple images and use Export As.. Original ... View more

Writing up any other issues or questions you have as new posts on the forums is really the best approach.  Some employees here are dedicated Adobe Support staff, and other employees like me work on product teams and volunteer time here on the forums to share whatever knowledge that may help.  By posting on the public forums here, you will get the best and broadest set of eyes on your issues/questions. ... View more

Thanks for confirming.  As far as how one edits images' camera metadata, I believe Lightroom Classic (included with your subscription) can do this.  There are also other free options like ExifTool, which is command-line.  You will have to web search for usage instructions. ... View more

Hello again @Jordan_Avis6074    I have some updated info that I think explains what both you and I have experienced..  A developer on LR iOS informed me that Community recently implemented a requirement that any image one tries to upload must have camera EXIF metadata.  Please confirm whether your image that failed to upload does or doesn't have camera metadata.  (See my screenshot -- this image did upload for me, whereas another image without camera info failed for me)                               My previous note about EDU plans usually being restricted from posting to Community is true, but that doesn't seem to relate to the personal plans you have on your account.  Just to confirm, do you have some separate plan through a school or other organization that you ever sign into for Lightroom?  For now, I am moving this thread from a "Bug" back to a regular discussion post.   Lastly, regarding your personal plans, the LR Mobile plan on this account you used to post for help is indeed redundant.  You could cancel it without losing any photos.  Your  Photography plan includes both desktop and mobile. ... View more

Quick follow up: I tried a CC enterprise account of my own, which is not an educational account, and I saw the same error message as you shared, @Jordan_Avis6074    I'll convert this thread to a bug, to help with internal tracking while we investigate this further.   ... View more

Hello @Jordan_Avis6074    I can see there is a personal LR Mobile subscription with 100 GB of storage for the account you used to post for help here.  You account also has a subscription to the Creative Cloud Photography plan with 1 TB.  (Side note: this makes your separate LR Mobile plan redundant, unnecessary) Anyway, both plans for this particular Lightroom account are individual plans that should allow you to post images to Community.   To me it sounds like you might have another email address and plan provided by a school or some other organization.  Is that possible?  Posting to Community is often blocked for users on Educational plans, and you would need to contact your plan administrator for further help.  You plan admin has access to Adobe Enterprise Support, to assist you further.   I would say that if you want to continue posting images to the LR Community, you should use this same account/email ID that you used to post for help here.   Thank you! ... View more

It's been a while since this was reported, so I just want to update the thread with current status: Our developers determined this to be a platform bug, and has forwarded the issue/details to Apple for resolution.  When a fix is made, we will verify and update this thread. ... View more

Hi again @Genaro Arvizu    Plans that include LR Desktop are described here: https://www.adobe.com/products/photoshop-lightroom/plans.html    As far as the mobile experience is concerned, what I described as an iOS limitation may change over time as Apple includes decoding and processsing of new image types on its platform. Until then, any app is likely going to need to full import and process the raw image to display it. ... View more

Hello @SGL_Simon    I converted your post from a bug to an Idea.  What you described is known and expected functionality the team would call "As Designed" despite the limitations.  By converting your post to an Idea, other users can upvote and signal interest in improving this to our Product Mgmt team.   Thanks for taking the time to reach out to us! ... View more

Please ask your friend to check the iOS Photos app (camera roll), and also the Files app as images may have inadvertently been saved there. ... View more

Closing as "Not a bug" ... View more

Hello @csgaraglino    I converted your post to an idea, to make it easier for product management to spot your request/suggestion. Also, as an Idea, other users can vote to further inform product mgmt of interest. ... View more

I have the 16 Max, and that's how it seems to me.  I am not a developer, and I'm just comparing appearances/lenses between native and LR cameras.  I don't know if this is a design choice, or a limitation of the capture APIs that Apple chooses to make public.  They do seem to reserve certain functionality for their private APIs ... View more

Hello   It seems you have an expired Creative Cloud Photography Plan.  Since this was not purchased through the mobile App Store, the Restore Purchase function you tried cannot help.   To get help with this matter, please contact Adobe Support directly.  To contact Support via Chat, go to:  https://helpx.adobe.com/contact.html?rghtup=autoOpen ...sign in with your same email address that you use for your subscription, and in the chat field (lower right), type AGENT to reach a person faster ... View more

I wouldn't expect any digital croppping that the native camera does to be available in the LR Mobile in-app camera, as that uses only optical lenses.  Since the 2x digital crop isn't available in the LR Camera for iPhone 16 Pro Max, I would assume it will be the same case for the 16e, even when that new phone is officially supported in a future LR app release. ... View more

@happy_artistry4734  There was an issue with iPhone 16 HEIF images.  Can you help us understand what you're seeing by answering some questions: Are your images captured with the iPhone camera, or Lightroom's in-app camera? what file format are you using for capture?  HEIF, DNG, JPG? In the Lightroom app Settings, under Import, do you have "Adobe default" set under Raw Default Settings? (this would apply settings to DNGs or other Raw images you import.  Do you have some custom Preset applied that might be affecting image appearance? What specific device and iOS version do you have?   It might help if we can see your workflow.  Could you possibly share a screen recording showing your steps, your export settings, etc.?  How to: https://support.apple.com/en-us/102653  Before doing the recording, it would help if you could enable Show Touches in Lightroom's App Settings > Input ... View more

Since i cannot reproduce, could you possibly share a screen recording showing your steps, your export settings, etc.?  How to: https://support.apple.com/en-us/102653    Before doing the recording, it would help if you could enable Show Touches in Lightroom's App Settings > Input ... View more

The latest version of Lightroom iOS 10.2.2 does not have that limit. Is there any reason you cannot update from 9.2.2 (a very old app version)?  I know you should be able to update to LR iOS v10.1.3 if you are running iOS 16.   ... View more

Another thought that may help: turn on "Only download smart previews" in Lightroom's app settings   ... View more

Thanks so much for your own screen capture.  It is interesting to see your settings.     Trying export from grid view, for both iPhone and iPad, I see both "Downloading Smart Previews."  This step was already done for me in my own example video, where I showed exporting from the image view.  Is that the view you are in on iPad?  Comparing my own iPad and iPhone grid view exports, I see the same behavior on both devices.  "Downloading Smart Previews" is necessary, even for 2048px exports.  It's just that the smart preview version of your image is automatically downloaded any time you open an image in full screen view.   If I am still missing the point, could you share a screen recording of your iPad experience to show the issue.  (note; it would help if you could first gop into Lightroom's app settings, and under Input, please enable "Show touches" ... View more

Hi @AlexJz  Thanks for the additional note.  I will send you a direct message to discuss sharing files privately. ... View more

Hello @Imthesucher  I cannot reproduce the behavior you describe, unless I set "largest available dimensions" in export settings for "Save copy to device" My guess is you are using Save copy to device with "largest available dimensions" set.   See my video that helps explain how to change this setting.  Otherwise, try Export As from the share menu to specify exactly the settings you want for each export attempt.                                                 (Note: in my video, 1st: I show that I can export a 2048px without download original, then 2nd: I can set "largest available dimensions" which does force the original to download)   I hope this helps! ... View more

Hello @valeria_9397    Let me ask some questions as we try to reproduce the problem: Can you describe your original video: what is the camera and file type; 1080p or 4K, captured as HDR? etc What kinds of edits are applied to your video? How long is the video (in seconds)? To get it from Lightroom to Instagram, are you using the Lightroom Share > Instagram menu? If so, does it help to export to your camera roll using Share > Export As... MP4, or Share > Save Copy to device? And then import into Instagram from your camera roll? ... View more

@BlueRidgeButler  I just updated the LR app to version 10.2.2 on my iPad Mini 5th Gen and do not see the problem.  Did you update to LR version 10.2.2? ... View more