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‎Jan 14, 2025
05:36 AM
Hi @Harsh Vats - All of my issues have returned (See earlier post above.) It's been back for a while, so I finally decided to see if updating it would fix the issue. I just finished updating to the newest version (2024.005.20320) and changed the view to Enable New Acrobat, and lost the Edit a PDF, Organize pages, Scan & OCR, Protect a PDF, etc. menu options (can open them, but it's a blank white box under the Edit tab). When I click the share button, a blank box comes up. Still on a Mac, still using dual screens plus my laptop, still using files directly from my laptop. I can only use Acrobat fully if I choose "Disable new Acrobat" in the View menu. I haven't tried my Windows laptop in a while, but last time I was testing, it was only broken on my Mac, and it seems like everyone having the issues are on Macs.
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‎Oct 01, 2024
08:22 AM
@StudioRydo - yes I had the same thing happen to me yesterday when I was trying to do OCR. Reverted back to old Acrobat and it worked fine.
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‎Aug 23, 2024
12:20 PM
Replied on another thread, but wanted to do the same here, once updated to the latest version for me (2024.002.21005) it resolved all my issues.
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‎Aug 23, 2024
12:16 PM
I also just updated and it seems to have resolved the issues! Thanks Harsh!!
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‎Aug 15, 2024
10:43 AM
1 Upvote
It is doing it on EVERY document. It doesn't matter if it was created in Word and converted to a PDF, whether it was scanned in with a copier, or what the document is. If I go to Scan & OCR and click Recognize text in this document, I get a blank box. If I hit the share button it gives me some monstrosity that I have a hard time even describing. I also know it is the UI, because when I finally found out I could go to View and Disable the New Acrobat and it reverted back to the old UI, ta-da! the OCR worked with no issues. (I saw that on another post, but thank you for the link here!!) Although the share still does not work. This is 100% a bug with Mac and the new UI. I only wish I had thought to not allow updates on the Mac. I know now though, so thank you for that bit of advice too!
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‎Aug 15, 2024
05:41 AM
1 Upvote
I just found if I revert back to the old UI (Go to view and disable New Acrobat) then I can at least get the OCR to work. Still can't share, but for me, the OCR was the important feature I needed. I have reported the bug.
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‎Aug 15, 2024
05:37 AM
2 Upvotes
I found another workaround (I think). This worked for OCR for me on my Mac. Go to View, then Disable the New Acrobat. You will need to restart Acrobat, but when it comes back up, it has the old UI and more importantly, the Scan & OCR features now work. The share button still is not working, but you should be able to at least use the OCR tools.
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‎Aug 15, 2024
04:56 AM
1 Upvote
Yes, same issue. It is Mac related. No one running Windows seems to be having any of these problems. I tested the exact same document on my Windows machine and my Mac. Both have the latest versions of Acrobat and their OS installed. The Windows machine gives me something looking more like the old UI and all the tools work, share, OCR, Edit a PDF, etc. When I open the document in my Mac and click on Share I get a rectangle with large, strange looking fonts that appear to be the name of the file. When I try to do OCR, I go to the left hand tool bar, click on Scan & OCR, the Convert toolbar comes up with choices for what I want to do, but if I pick Recognize Text in this file, then I get a blank box and can't do anything. Once I have if I move around to different edit tools, the Edit and Convert toolbars no longer work. This is not happening at all on the Windows version, only Mac.
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‎Aug 15, 2024
04:40 AM
It's not the document. It is Acrobat's new UI. I just updated Acrobat Pro on my HP running Windows. It updated to 2024.002.21005. When I run OCR on the agenda that gives me a problem on my Mac, there are no issues. On my Mac (Acrobat version 2024.002.20964) it presents with a different UI and tools that don't work for share and OCR. They are also glitchy for Edit a PDF and prepare for accessibility. Same exact document works in Windows, does not work in Mac. Both computers have the most up-to-date versions of their operating systems. It is not the documents, it is the app.
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‎Aug 13, 2024
09:30 AM
Hi @gary_sc , These are documents that are sent to me so that I can do 508 accessibility checks, so I'm not sure how they are scanned in. For the most recent one, someone combined scanned and non-scanned documents. It is doing this on ANY document I have now, even ones I did OCR on the past with no issue. It is not that it won't scan the document for OCR, it's that the tools are not coming up to scan it. See the attached screenshots. It is also blanking out or giving strange images when you press the share button, and will not give me the editing tools for Edit a PDF.
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‎Aug 13, 2024
05:49 AM
I found a work around. If you go to the online version of Acrobat, you can upload the files to the cloud version and run OCR on them from there. This is not acceptable, as we should be able to do it on the desktop app, but at least it can be done. Of course if you then have to do an accessibility check, you have to download the file and do it on the desktop app, as I do not see an accessibility tool in the All Tools in the online version.
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‎Aug 13, 2024
05:29 AM
Same issue and I'm using a Mac also. It's not just OCR for me, it's also Edit a PDF or prepare for accessibility. I was just getting a blank box when I would go to "In this file" for the OCR, but now it is taking me to an Edit box that doesn't allow me to click anything. I'm pretty sure this is related to Macs, because all the people who I see having issues are using Macs, although that may just be anecdotal.
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‎Aug 12, 2024
05:40 AM
I mean the files are on my computer. I don't save my files in the cloud. This is happening for me on every file I've tried to edit in the last week or so. All opened from my computer.
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‎Aug 09, 2024
02:29 PM
Also found Edit a PDF and Prepare for accessibility don't show either. They have the same issues as Scan & OCR where the editing tools don't show. I even tried to go to one of the pages that is an image only and it offered the Recognize Text box when I right clicked, but when I chose that option, it took me to the non-visible editing tools from the screenshot in my post above.
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‎Aug 09, 2024
02:12 PM
Me too and it is also happening when I try to use the OCR editing tools. It was fine a few weeks ago, but now I can get to it. I upgraded my Mac to Ventura 13.6.9 and then I uninstalled and reinstalled Acrobat, but no luck.
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‎Sep 21, 2021
06:10 AM
Hey Bevi Chagnon- Thanks for doing the research and submitting all of the issues for review. I hope it helps. Just as an FYI - the alt text issue replacing it with garbage text started for me before Sept. Thanks again for your hard work! Sandi
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‎Sep 20, 2021
05:43 AM
1 Upvote
Hi Michele- Unfortunately, I did not hear anything more on this. I do know that Office and Adobe don't always play well, and neither seem to want to adress any issues that cause incompatibilities between them.
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‎Jul 20, 2021
07:56 AM
1 Upvote
This issue started about a month or two ago. I copy some text in the PDF (usually a title, or copy to use as a description for an alt tag) then I try to paste it in the properties box or as an alt tag description and it's blank. However, if I go and paste what I have copied into a notepad it pastes fine, so it did copy what I asked it to copy. Once I paste it into notepad, I can copy it and paste it into wherever I want in the document, so it is not a security issue with copy and pasting allowed. This morning I had to copy a title written in all caps and paste it in a Word doc to easily change to title case. Then I copied it from Word and tried to paste it into the title properties box, but it overwrote what was there and left everything I had highlighted blank. So I copied the title case text from Word, pasted it into a notepad, then copied it from the notepad and pasted it into the title properties box and it worked. I'm using the Ctrl + C and Ctrl + V for copying and pasting. I have Windows 10 and the Acrobat DC version 2021.005.20058.
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‎Apr 02, 2021
06:41 AM
This just started this week (w/o March 29, 2021). When I copy any text in any document, then try to paste that text in the properties box (title of document) or when running 508 compliance and doing fixes (Alt text, title of document), it won't paste. I have to paste it into a notepad or word document, copy that then I can paste just fine. So it is copying from the PDF (no security issues), and my PC will paste it in OTHER documents, but it will not directly paste it to the PDF I copied it from. I'm using Acrobat Pro DC version 2021.001.20.20145 on a Windows 10 Enterprise machine
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‎Feb 17, 2021
07:45 AM
4 Upvotes
HI Bevi- Thank you for responding. I am using Office 365 Word Version 1808 and Acrobat DC Pro Version 2021.001.20.135. I know how to add alt-text in a Word document, however I can start with a blank document, and it is hit or miss on whether or not the alt-text will convert over in Adobe. Ninenty-nine percent of the time I am being sent documents by our various departments (38 of them) so that I can make them accessible to add to our website, which means I did not have any hand in creating the documents and am having to work with what I'm given. I used to check that the alt text was there and also that it was not (or was, if appropriate) marked decorative, but since I can't realibly trust that it will be converted, I don't bother anymore and just add alt-text in Adobe now. You said "There's no such utility in MS Word. There's no such Microsoft Word ribbon." Well, please see the attached picture that clearly shows the Acrobat ribbon, the Create PDF and Run Action and the Make Accesible Option in my Word program. I didn't make it up. It's there and I use all the time, so you may want to add a 4th method to your instructions. When I use it, it does add the tagging structure to "make it accessible." How do I know this, because I have used the other three methods, and then when I open the document in Acrobat and run the accessibility checker, the PDF tagged usually fails, along with many other items, until if run the fix tags options. When I use the "Make Accessible" option in Word (again, it really does exist and I really do use it!) it tags it, then automatically opens the document in Acrobat and gives me the Make Accessible action wizard panel, where I go through the the steps and mitigate any accessibility issues. It is also crucial that I use this method, because if I don't and have to run the Fix for tagged failed in Acrobat, I can run into lots of problems that are far worse than missing alt-tags (i.e gibersih and extraneous text added, missing text, missing graphics, etc.) Believe me, I know that there is no "magic wand" involved where Adobe goes in and makes the document accessible, I've been having to mitigate 508 issues for several years now and know very well the limitations of the program. My issues are real, and I have yet for anyone to give me a solution. And since someone else responded saying they are having the same issues, I don't think I'm alone. Most of my departments don't have access to Acrobat Pro, so when the alt tags they have already added in Word don't convert, I then have to go in and add them, which sometimes can be hundreds. This is the reason I would like a solution, so that I can train the people sending me the documents how to do it right the first time, so I don't have to do it right in Acrobat. I have worked with many people who have tried sending me documents with the alt text, but there is no guarantee that they will convert over, and in some instances (which I haven't even mentioned here) they convert over with completely different alt-text than what the user put in. While I appreciate your response, I suggest you don't condescend to users with your answer. You assumed I didn't know what I was talking about. You assumed I "made up" a function in Word, and you assumed that I didn't know how to mitigate accessibility issues. You were wrong on all three counts. If you think you can help me with my issue I would welcome the help. Thanks.
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‎Feb 16, 2021
06:57 AM
I and others have posted on this a few times, and either the answer doesn't work, or the question is ignored. I reviewed the Alternate text disappears in Acrobat DC that I found in another post about this subject, but that does not help , as it refers to adding alt text manually with Adobe Acrobat and my issue is with adding text in Word and it not coming over when converting to a PDF. There were other links in that post that no longer work at all.
I am using the latest version of Word, adding in the alt text for the images, then using the Acrobat Make Accessible option in the Microsoft Word ribbon. When the document gets converted to an Adobe PDF then goes through the Make Accessible options, when it gets to the detecting "figures with missing alternate text" it is finding many items that I had already added the alt text in Word are now missing that alt text. Sometimes it converts some of the alt text, and not others for images/objects in the same document! This is making for double work, and is particularly concerning when some of the documents we create in Word are hundreds of pages long with hundreds of images and charts. Here is a screenshot showing that the alt text is added in Word, but not found by Acrobat Pro. What is further concerning is that the Accessbility Checker report shows that only 6 figures need alternate text, however if you go to the accessibility tool and use the Set Alternate Text method, it shows that 8 of the 18 figures do not have alternate text. I'm not sure why the report is showing a different number of figures to fix than the accessibility tool. Is there a way in Word, an option that needs to be checked, an accesibility format to save as to force all of the alt tags that are already created in Word to show in the converted PDF document?
We pay for multiple subscriptions to many Adobe products, yet can never get help with issues.
[Mod: added poster's graphic into the thread.]
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‎Feb 16, 2021
06:46 AM
2 Upvotes
Hi Kaylan5EFD, No, never figured it out and never got a response from Adobe.
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‎Sep 30, 2020
08:38 AM
1 Upvote
AnandSri- I reviewed the Alternate text disappears in Acrobat DC, but that does not help , as it refers to adding alt text manually with Adobe Acrobat and my issue is with adding text in Word and it not coming over when converting to a PDF. Your link for the Alternate text not always displaying is no longer working. ScI am having the same issue as the OP, where I am using the latest version of Word, adding in the alt text for the images, then using the Acrobat Make Accessible option in the Microsoft Word ribbon. When the document gets converted to an Adobe PDF then goes through the Make Accessible options, when it gets to the detecting "figures with missing alternate text" it is finding many items that I had already added the alt text in Word are now missing that alt text. Sometimes it converts some of the alt text, and not others for images/objects in the same document! This is making for double work, and is particularly concerning when some of the documents we create in Word are hundreds of pages long with hundreds of images and charts. Here is a screenshot showing that the alt text is added in Word, but not found by Acrobat Pro. What is further concerning is that the Accessbility Checker report shows that only 6 figures need alternate text, however if you go to the accessibility tool and use the Set Alternate Text method, it shows that 8 of the 18 figures do not have alternate text. I'm not sure why the report is showing a different number of figures to fix than the accessibility tool. Is there a way in Word, an option that needs to be checked, an accesibility format to save as to force all of the alt tags that are already created in Word to show in the converted PDF document?
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‎Sep 29, 2020
11:18 AM
I totally agree it is the way that the PDFs are created, but for the two that I attached, they were both created from the same program (an agenda maker program) and not created in Word. The progran spits out the PDF. Why would one have issues and one not? The only "images" on either documents are our County logo and the wheelchair icon, everything else is text. Both of the ones I included are the original as presented to me, before I ran the accessibilty checker and fixed the issues. As I said, we are working with our IT department so that people turning in documents for our website will have access to the Acrobat PDF maker, but that doesn't help when it is not Word, PowerPoint or Excel, and it is a program that the Acrobat PDF maker can't be integrated into. How do I fix those when autotagging "breaks" them?
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‎Sep 29, 2020
10:38 AM
I have run into this issue several times now. A user will send me a document to post on our website, I'll run the accessibility checker and then go in and attempt to fix the issues. The first issue is Tagged PDF- Failed. After I run the fix and move to the next issue (usually Primary language failed or Title failed) the document will change. I have had documents where letters or whole words disappear, letters or numbers appear at the end of every line, background colors come to the foreground and either cover text/images or make the text/image disappear totally. After doing a lot of testing, we have identified what may be causing the issue. We have 35 different departments and no standard for documents, so some people when creating PDFs use Save as PDF with Microsoft Office or another PDF maker doing the conversion from its native format to PDF. Some people are using Nitro Pro. And some are using Acrobat to convert the documents. It seems that unless you use Acrobat Pro and choose the Make Accessible option when converting, it can cause (but not always) the issues I described. We are attempting to work with our IT department to ensure that everyone who has to convert documents to PDFs for our website, will have access to Acrobat Pro, and if they don't we are asking them to send us the orignal Word document so that we can do it ourselves correctly. However, we have some programs that spit out documents already in PDF format that are not ADA compliant, and that is where there is a big issue. I have included a document (09-28-20 ZHM Agenda) that is from that kind of program. If you run the accessibility checker, then fix the tagging, then fix the language, if you scroll to another page, then back you will see that various letters and numbers have disappeared from the document. As there is no "orignal Word document", I can't fix this issue. The only think I have found to do is to Export the document to a Word Document, HOPE that the formatting stays the same, then convert it back with Acrobat using the Make Accessible option. My question is why is Acrobat changing the document after it tags it? Why is it deleting (hiding?) letters and/or numbers, adding characters, bringing background colors forward to hide text/images? And why is it only doing it to some documents and not others? The same person who provided the agenda attached, provided one for the next day, using the same program, same format, but Acrobat didn't change the document at all. I am attaching that one as well. (09-29-20 ZHM Agenda)
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‎Aug 20, 2020
05:18 AM
I have two different computers that this is happening on: PC is Windows 7 Laptop Windows 10 Both use Adobe Acrobat Pro DC Version 2020.012.20043 Both use Office 365, Word Version 1808, but I didn't create the word document, although I would assume the person who did would probably have the same version of Office/Word since we both work for the County.
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‎Aug 11, 2020
06:58 AM
1 Upvote
We have a very long, very complex budget document we need to make 508 compliant. We are testing parts of the document to make sure we are doing things right in Word, so that we can limit accessibility issues when we convert it to a PDF. Currently I have a 12 page document with 21 charts in it. We labled each chart using the Edit Alt Text feature in word. They are labled like this: Line graph showing percentage change in Hillsborough County Taxable Property Values When I use the Acrobat PDF maker to convert the document, then run the accessibility checker in Adobe, it has changed all of the alt text to somehting like this: Figure - P57#yIS1. When I test the screen reader, and highlight the charts, it simply says "Blank". So, even though we have entered descriptive alt text in Word, and even though some kind of alt text is showing on the charts (where it came from is a mystery), the screen reader still sees the chart as blank. I tried saving as a PDF, instead of using the Adobe PDF maker, and when I do that, then it wants to see individual elements inside the chart as figures, and still does not convert the alt text we entered into the Word document. I viewed the article for Alt-text not showing, and it was of no use. We have been told we should be able to add the alt-text in Word, it's even recommended to do it, but if it is not converting correctly or reading it correctly, what is the use? I also noticed that even if I change the Alt Text Adobe, the screenreader doesn't read it and the tooltip (actual alt text) doesn't show up when you mouse over the chart. I am including a link to Dropbox that contains both the Word Document and the converted PDF. Alt Text Issues - dropbox with word and pdf
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‎Jul 20, 2020
08:47 AM
3 Upvotes
Try choosing "Edit PDF", then select where the image is supposed to be in the document. If you see a bounding box for where the image is supposed to be, right click and then see if you have the Arrange Option. If so, choose Bring to front. I am having an issue where after I autotag, sometimes text or images "disappear", but what is really happening is that for some unknown reason Adobe is bringing the background to the front and masking the images and text so it just looks like they are gone. Hope this helps.
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‎Jul 20, 2020
08:41 AM
1 Upvote
Hey Rachit- Never heard anything on this, but found out that after the autotagging, it is sending the "missing" elements to the background and the foreground color is what it making them look as if they are gone. If I go in and edit the PDF, select the text box with the missing text, right click and click Arrange - Bring to Front, then my missing text reappears. I had this happen with another document, where the user had added drop shadows behind some pictures. After I used Autotag, all the pictures disappeared and had gray boxes where the image was. My graphics designer told me to have them remove the dropshadows, and that worked. I started playing with the original one that was disappearing and found the bring forward feature resotored the pictures. Not a great solution! So now I know how to fix it, but I still don't know why Acrobat is doing that after Autotagging.
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