Re: Timeline/performance problems since 25.2.0 Bui...

Satish_Ramakrishnan · ‎Feb 02, 2025

This issue is being investigated internally. We do not have any updates as yet. Will let you know as and when this is fixed.

Satish_Ramakrishnan · ‎Jan 23, 2025

Hi, Do you see this with a specific project or are you able to reproduce this with more than one? Could you give me more details about the media used in the project(s)? It will help if we can get a screen recording of your problem, as Dacia suggests. If it is a specific project, the project file (with media, if possible) will help us immensely.

Satish_Ramakrishnan · ‎Jan 21, 2025

We still do not have an in-house repro, a critical step towards a fix. Thanks though for confirming that the issue exists without the adjustment layer. So let's only look at what's in the clip. I want to understand if the performance has degraded with Lumetri or all effects in general. Could you try to apply other effects and see if you see the same behavior? Do you also see the problem with a clips (and the proxies) in the local machine as well? Also are the latest Beta builds any better?

Satish_Ramakrishnan · ‎Jan 10, 2025

Could you please explain what you mean by a fresh timeline? Do you mean one clip, one adjustment layer on top, adjustment layer selected, lumetri exposure applied. Then clip selected, lumetri exposure modified. Compare this with 25.1 and you see 25.2 being this slower?

Satish_Ramakrishnan · ‎Jan 10, 2025

Thank you! Could you try to remove the adjustment layer and apply the Exposure change to the clip directly and see if the performance (of monitor refreshing and playback starting) is any better compared to 25.1?

Satish_Ramakrishnan · ‎Jan 10, 2025

Would it be possible for you to show the issues via a screen recording?

Satish_Ramakrishnan · ‎Oct 20, 2024

Could you let us know what you mean by "not reducing properly?" Is this with a specific clip?

Satish_Ramakrishnan · ‎Sep 24, 2024

Could you please let us know which build you are on? If not the latest, could you please update to the latest and let us know if you see the same behavior?

Satish_Ramakrishnan · ‎Sep 24, 2024

Thank you. Could you also expand the Advanced section in the sequence settings and send us the screenshot of that?

Satish_Ramakrishnan · ‎Apr 23, 2024

Opening these projects, I see that the source colors are different between both the projects. After_Effects_color_management_normal.aep has RGB set as 255,142,142 After_Effects_color_management_issue.aep has RGB set as 255, 118,118 Could you please try this with a video media and let us know if you still see the problem?

Satish_Ramakrishnan · ‎Apr 19, 2024

After Effects sends a Rec709 output to AME. So you can set the Color Space to 709 and then send it to AME. Not ideal. We want to fix this. But here's a workaround till then: Go to the File -> Project Settings -> Color tab -> Color Settings section Change the Working Color Space to "Rec.709 Gamma 2.4" Uncheck "Use Display Color Management" from the "Channel and Color Management settings"; those color-rings right below the monitor. (This is only to confirm that the color values are the same, immaterial of the display color space) Now export to AME. The exported file should hopefully not have the color issues. Please let us know how this goes. If you do want to bring the output file into After Effects to compare, please note that you will need to disable the Display Color Management for it again and then compare the colors.

Satish_Ramakrishnan · ‎Jan 23, 2024

Which version of Premiere is this happening in?

Satish_Ramakrishnan · ‎Jan 15, 2024

Able to replicate the behavior. We will take this up for a fix soon.

Satish_Ramakrishnan · ‎Oct 27, 2023

Do you see this with other video effects as well? Or just the Lumetri ones?

Satish_Ramakrishnan · ‎Aug 04, 2023

Thank you for the video. We acknowledge the bug that when the input device changes, the track level meters ignore the track volume. We will look at this one in a future release. I'd agree with Steve and clarify that the track level meters should react to the track volume in that if the volume is set that low, the levels should show nothing.

Satish_Ramakrishnan · ‎Aug 02, 2023

Thank you for reaching out. Would it be possible for you to send the problematic files to us? You can use any file sharing site and send us the link.

Satish_Ramakrishnan · ‎Jul 28, 2023

Thank you so much! We are able to reproduce this in-house.

Satish_Ramakrishnan · ‎Jul 19, 2023

Hi, We are in the process of improving the stability of Audition and have received reports of Audition crashing/hanging in different scenarios. Some of those scenarios are not reproducible in-house, a crucial step towards fixing them. Those that we have reproduced, we have fixed. We need your help in understanding how to get the system and/or Audition (preferrably the latest available version) to a state where a crash/hang happens reliably. Please let us know if you are interested in helping us get to the bottom of this. If so, please respond with your scenario, what you were doing, the system details, plugins (if any), audio device and control surfaces used, version of Audition, and anything else that you may think relevant. Looking forward to responses so we can work closer with you and release more and more stable versions of Audition out. Satish Quality Engineer Adobe Audition Team

Satish_Ramakrishnan · ‎Jul 11, 2023

I understand that the steps I mentioned the last time were for the single-user installation. They will be different for corporate/business anti-virus installs. Would it be possible for you to get help from the IT to figure out a way to allow Audition through the AV software? And let me know if that helped?

Satish_Ramakrishnan · ‎Jul 03, 2023

Could you try to "allow" Adobe applications in your installation of Trend Micro Antivirus software? This seems to be the procedure Click the Settings button ( ) on the main console. On the Protection tab, select Trusted Program List from the drop-down menu. Click Browse... to locate the program to add to the Trusted Program List. Click Add to Trusted Program List. Click OK. Could you please try this and let me know if it worked? You could also try disabling the AV for a while and see if that solves the crash-on-launch issues for both After Effects and Audition.

Satish_Ramakrishnan · ‎Jun 26, 2023

Could you tell me if these drives are USB drives? Additional Hard Disks? Or just additional volumes on your physical disk? Are you on Windows? Or Mac?

Satish_Ramakrishnan · ‎Jun 23, 2023

You can update to the latest version 23.5 that has the fix for this.

Satish_Ramakrishnan · ‎Jun 14, 2023

Could you let us know the export settings that generate the problematic duration files? And the settings that fix it?

Satish_Ramakrishnan · ‎Apr 27, 2023

We have fixed this. To try it out, you can use the latest Beta build (Creative Cloud application -> Beta builds -> Adobe Audition) and let us know. The fix will be rolled out in the next public release.

Satish_Ramakrishnan · ‎Apr 27, 2023

I'd say the main reason for this is the OS upgrade step. I have seen that an upgrade messes up the permissions of folders. What you could do it to compare the permissions of the external drive, and any other local folder where you do not need this additional step during saving; say, your Documents folder. (Select the drive/folder and press Cmd+I, and then expand the "Sharing and permissions" section). Match the permissions for your username and you should be good after this. Let us know if this doesn't work.

Satish_Ramakrishnan · ‎Feb 20, 2023

Does this happen with a specific export type? Have you tried to export to .wav files? .MP3 setting? To understand hangs generally, we need to know what the application was doing at that instant. To get this, 1. If Windows, you can go to the task manager (Ctrl+Shift+Esc), go to the Adobe Audition.exe process, right-click on it and select "Create dump file". This generates a .dmp file in the %tmp%\ folder. Copy this file to a fileshare, like dropbox, weshare etc., and send the link to audbugs@adobe.com referencing this forum thread. 2. If Mac, You can launch the "Activity Monitor" and select the Adobe Audition process. Choose to get the Spindump and save it as a txt file. Send this txt file to audbugs@adobe.com, referencing this forum post. We will study the dmp/spindump and let you know where we think Audition is stuck. We can troubleshoot from there.

Satish_Ramakrishnan · ‎Apr 27, 2022

We have fixed this issue in our latest Beta builds. Please try it out and let us know if you are able to get content showing up from the OneDrive locations directly, instead of navigating to a manually created shortcut. You can try out the Beta applications from the "Beta Apps" tab in the Creative Cloud Desktop application

Satish_Ramakrishnan · ‎Jan 23, 2022

We have made the fix available in the latest Public Beta (Premiere Pro 22.3 build 7 onwards). Please take a look and let us know if the fix holds in the scenarios that you mention. Thanks, Satish

Satish_Ramakrishnan · ‎Nov 16, 2021

Thank you for the video and appreciate the attempt to isolate this to the remixed audio clips sequence. Could you create a new project and import just the remixed sequence and send it to us? You can send the .prproj to audbugs@adobe.com Attn: Satish in the subject line so I can take this further. We will also try to repro this with the information that we can gather from the video and will let you know as soon we make any further inroads. Thanks for your help thus far.

Satish_Ramakrishnan · ‎Nov 08, 2021

Nice to know that you liked Remix! We do not see the error in-house. Could you please show the error happening by capturing a screen-recording of it? Are you able to export a sequence with just an audio clip with Remix on it? Is there a specific export preset in which you see the error?

Satish_Ramakrishnan

Satish_Ramakrishnan

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