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ADOBE PREMIERE PRO does not boot with INTELARC770 OC graphics card

New Here ,
Jun 13, 2023 Jun 13, 2023

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After changing the graphics card to INTEL ARC770 OC 16GB, ADOBE PREMIER does not start. The welcome window pops up and goes off. PHOTOSHOP works normally. On the old graphics card, it worked normally. How do I fix this?

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Hardware or GPU

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correct answers 1 Correct answer

Community Expert , Jun 14, 2023 Jun 14, 2023

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter

Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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Moved to the Video Hardware forum.

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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Community Expert ,
Jun 14, 2023 Jun 14, 2023

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Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter

Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family

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New Here ,
Jun 14, 2023 Jun 14, 2023

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Problem solved. After installing the latest drivers for the new INTEL ARC card and uninstalling the drivers of the previous NVIDIA card, the program works.

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Community Expert ,
Jun 14, 2023 Jun 14, 2023

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Well of course... when you remove a brand A card and install a brand B card you also need to uninstall the brand A device drivers so Windows does not become confused about what to do

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