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Clips and music jumps frames backward

New Here ,
Mar 18, 2018 Mar 18, 2018

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Hello Everyone,

i have a big problem. My clips and music is jerking. The cursor jumps a frame back every few seconds.
Render dind't helpt. Also to transcode the files didn't help.
Do you have any ideas?

I already thought that it could be a problem with my laptop but i never had any problems with another program.

PLEASE HELP

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Community Expert ,
Mar 18, 2018 Mar 18, 2018

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What are the complete computer specs, including hard drives, (how many, what kind, what is on each, and how full)?

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New Here ,
Mar 18, 2018 Mar 18, 2018

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I have an Asus Aspire V Nitro with Intel Core i7, a Nivida GeForche GTX 950M, 256GB SSD, 12GB RAM. How empty should my hard drive be ? At the Moment i have an empty space about 90 GB.

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Community Expert ,
Mar 18, 2018 Mar 18, 2018

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nicki20  wrote

How empty should my hard drive be ? At the Moment i have an empty space about 90 GB.

That may not be enough free space for that size drive.

Is that your only drive?

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New Here ,
Mar 18, 2018 Mar 18, 2018

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Okay I could delete maybe more other programs but how much space should it be ?

I only have one eyternal hard drive (USB 3.0).

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Community Expert ,
Mar 19, 2018 Mar 19, 2018

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What is on each drive?

Is your cache on the internal drive?

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New Here ,
Mar 19, 2018 Mar 19, 2018

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The whole Adobe Cloud is on my internal drive (including cache).

The external drive is only to save files.

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Community Expert ,
Mar 19, 2018 Mar 19, 2018

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You should have at least double that amount of free space.

How is the SSD connected and what model is it?

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Community Expert ,
Mar 19, 2018 Mar 19, 2018

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I'm moving this to the Hardware forum where the hardware experts hang out.

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New Here ,
Mar 19, 2018 Mar 19, 2018

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Okay thank you very much.

I hope they can help me.

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