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JasonBrownCC2014
JasonBrownCC2014
Inspiring
August 16, 2015
Question

CUDA disabled on Premiere Pro CC 2015 and GTX 760 4GB

  • August 16, 2015
  • 5 replies
  • 20200 views

If this is in the wrong forum then I apologise.

Having an issue with CUDA on Premiere Pro CC 2015 and my GTX 760 4GB. I was editing on Premiere yesterday and had no problems and I have been using this card and Premiere Pro CC (2014 & 2015) for over a year now with no issues. However, today I opened up the project I was working on yesterday and got the message telling me that CUDA GPU acceleration is no longer available. When I create a new project I only get the option to use software CUDA. Went into the NVIDIA Control Panel and selected 'use all GPUs' for CUDA with Premiere Pro - still not working.

I did update my graphics card drivers a few days ago but it seems odd that CUDA would be disabled now and not straight after I updated.

Graphics drivers: 355.60 (latest at time of posting - 16/08/2015)

Operating system: Windows 10 Pro x64 (I installed Windows 10 two weeks ago and have had no issues with CUDA until this morning).

Thanks.

      This topic has been closed for replies.

      5 replies

      J
      JessicaaOx
      Participant
      May 2, 2016

      Obviously this is a year old post but I encountered this problem and managed to fix it very easily after a lot of confusion!

      Close all Adobe software including the CC app, bring up the task manager with ctrl+alt+del, click processes, find the Creative Cloud app and end the process. Then start up CC and your programme and you should hopefully find the problem is fixed!

      The process always seems to be background running and doing this has actually fixed a lot of issues I've had before, e.g. Blocking another unrelated programme from opening! Really hope it helps anyone who's still looking for a way to solve this.

        H
        Houpla
        Participating Frequently
        February 2, 2017

        Yes, this helped me tremendously after a year of Cuda problems.  No more black screens or crashes.  Amazing.  Adobe needs to look into this.

        M
        matthewk90223418
        Participant
        March 31, 2016

        I have had this same issue with MPE with Premiere Pro.  I have had it with all versions of CC.  I will open up a project that I am working on with MPE GPU acceleration on and then I get a warning that I don't have a GPU and can't use MPE with GPU.  However, it is not permanent for me. I will either shut down all my applications and start Premiere again and it will work or if I reboot it will work.

        I am using a Quadro 2800m on my laptop that does not seem to be naturally compatible with any version of Premiere Pro.  You might try creating a "cuda_supported_cards.txt" like I did and it might force it to work...

        Check out this YouTube video on how to do it:

        Premiere Pro CC 2015: CUDA Hack [Solved] - YouTube

        Cheers.

        J
        jasonpaxton
        Participant
        November 29, 2015

        Hi Everybody... 

        My rig is Win10-64, with the latest version of PP (CC 2015)...

        This happened to my when I upgraded to GeForce Driver 359.

        Rolling back to 358.91, and bam!  It works again.  Since other CUDA apps didn't seem to be affected, this must be some quirkyness between PP and Nividia..

        Hopefully this helps somebody else!  Cheers!

          Jian3672
          Jian3672
          Participating Frequently
          September 11, 2015

          There is a text file PPCC2015 looks at to see supported cards. I forgot where it was, but you can google and find out - you can manually add your video card in there, in the same format as you see the others in the list. I believe it's a TXT file, and I really want to say it's under AppData.

          Once I try to fix MY current adobe issue (unrelated,) I'll see if I can be more specific.

          Bill Gehrke
          Bill Gehrke
          Inspiring
          September 12, 2015

          Sorry Jian but that was true in earlier Premiere versions.  There is no "cuda_supported_cards.txt" file any longer for CC2015, the program now automatically accepts qualified cards.

          Jian3672
          Jian3672
          Participating Frequently
          October 7, 2015

          This just happened to me AGAIN. Other games, apps, and Adobe apps used CUDA, no problem. PPCC2015 decided it wasn't available, today.

          F
          FenlandAC
          Participating Frequently
          August 16, 2015

          Have you tried rolling back to the previous graphics driver to see what happens?

          As you say, seems rather odd that it was okay before, but then "updating" the graphics driver suddenly causes this.

          I would also suggest you go back to Windows 7 as MS appear to be providing a number of rolling updates to Win10. Personally, I would not update to MS Win10 for at least another 6 months - did you need to install Win10? How do you know the graphics driver is not compatible with Win10 today even though it might have been a week ago?

          Yes, I know Adobe says CC2015 is Win 10 compatible, but it does appear you now have a problem with two unknown variables.

          JasonBrownCC2014
          JasonBrownCC2014Author
          Inspiring
          August 16, 2015

          I'll try either reinstalling the current driver or going back to the other one. These are Windows 10 drivers.

          Not going back to Windows 7 or 8.1.

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