Dell 9560 4k won't use Nvidia 1050 only Intel card

[mattm96343324]

I just purchased a new 9560 and was super excited to start using Premiere to edit my 4k footage. Unfortunately, Premiere & Photoshop only use the integrated Intel card even though I set the Nvidia profile for the Adobe apps. This makes both programs barely usable and just far too laggy to work in. Is this a known issue and has anyone solved it?

Thanks in advance.

[Bill Gehrke]

Here is a great idea for fixing the problem without completely disabling the Intel GPU it only disables the OpenCL API and not the other three API's (OpenGL, Direct 3D, and Vulkan).  It is a very simple Registry modification from another forum thread 

I have not tried it myself since I do not have the problem so your feedback is important to see if you have success.

[mattm96343324]

I modified the registry, and while it might have made a slight difference, it's still overall super-laggy.

When I watch my Performance tab in the Task Manager window, the intel GPU is still hitting 40-70% with the Nvidia GPU hitting 5% at most, which comes rarely.

If I'm playing back a clip and moving the view on the timeline, the whole window is getting redrawn -- same when switch work spaces. If I'm dragging around layered title text, and overall moving assets in out and of the project, it's very unusable.

[Bill Gehrke]

Download my Premiere Pro BenchMark (PPBM) and run it.  One of the four tests typically can show you 100% usage.  If you run all four tests and Submit the results along with the required Speccy file so I can see all details of your hardware/software.  I have a almost 4-year old laptop that is probably underpowered compared to yours but it is finely tuned to run Premiere Pro very smoothly.

[mattm96343324]

Thanks, I submitted it to your site.

[Bill Gehrke]

Your results were:  "62","152","43","548"

That 548 second CPU intensive number from your I7-7700HQ is great, much better than other Laptop scores and when that same timeline which is loaded with GPU accelerated features and effect is run with CUDA GPU exporting is turned on with your GTX 1050 you get 43 seconds which is great for your GTX 1050.  Your 62 seconds is the Disk I/O write rate disk from Premiere Pro and is 600 MB/second which is not bad but far from what you get from a M.2 PCIe x4 SSD.  The GPU Accelerated H.264 timeline export of 152 seconds is very good it is both CPU dependent and GPU dependent.

Here is my 4-year old  laptop score, I wish I could afford a new one like yours:  "77","193","63","685", Premiere Version:, 12.0.1.69

Did you notice your GPU usage to produce tha 43 second score?

[mattm96343324]

I wish these results translated into a useable experience. Moving clips around the timeline + changing workspaces  is far too laggy for me to keep this laptop.

My desktop pc is a Ryzen 1600 w/ 16GB ram & Nvidia 1080 8Gb which hasnt experience any lag. I could have forgiven some slowness of 4K playback on the laptop, but it’s the actual editing of clips that drives me crazy. It's too bad, I got this at a really good price and the screen is great, but I can't use Adobe products on it.

I've already filed to return the laptop.

[RjL190365]

The cause of the lag is simple. The laptop CPU just isn't powerful enough for moving clips of such a high resolution around the timeline and/or changing workspaces for such clips. And judging by the CPU-only rendering results, the i7-7700HQ, despite being the most powerful quad-core mobile CPU that I've seen to date, is still weaker than a nearly four-year-old Haswell Refresh i7-4790K desktop CPU that's running at its default all-core Turbo'd speed, let alone a 6-core CPU like your AMD Ryzen 5 1600.

[Bill Gehrke]

I bet you have not followed a major rule of laptop usage, "Edit on a laptop only if it is AC powered!"  Manufactures power everything down to brag about battery life.

[mattm96343324]

re: the laptop being plugged in, it is. I also went into the advanced power settings and made sure everything was running at max even when plugged in.

[mattm96343324]

Maybe my Ryzen example was too far. Even my 2015 Macbook Pro 13" with an i5 dual core can move clips around the timeline without major lag. I intend to do a video about the Dell before returning it.

[TyreReviews]

I have a Dell XPS 9560 too, any chance you were having an issue with DJI drone 4k stuff? Go pro stuff is fine on mine but recently it's started to choke hard.

Task manager showing why. This is just simple 4k playback.

https://imgur.com/a/Tufqu

[RjL190365]

I just saw the image. Simple playback (decoding) will not use the (discrete) GPU at all to begin with. And the reason for the high GPU load for the Intel graphics stems from Adobe's support of iGPU-accelerated (from the integrated Intel HD Graphics, of course) H.264 decoding since at least CC 2015.

[TyreReviews]

Agreed, I started another thread and was told the same thing. I was also told about the "use proxy" button which I hadn't enabled, I just assumed it would use the proxy file by default.

Whoops.