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Different colors after updating from Win 7 to Win 10

Community Beginner ,
Dec 01, 2017 Dec 01, 2017

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Hello Adobe, We have a problem with colors after updating from Windows 7 to Windows 10. The colors are different for professional man (not for Windows users) than in Windows 7. Do you have any solution to fix it?

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LEGEND ,
Dec 01, 2017 Dec 01, 2017

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None of us fellow users could even guess without knowing a lot more.

Operating system (which Win10 version?) GPU, the monitor, color space and calibration, all these things can be of use perhaps.

Neil

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Community Beginner ,
Dec 06, 2017 Dec 06, 2017

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I have Dell Precision T3500 with Xeon W3550 and nVIdia Quadro 5000. Newest GPU driver on board. Colors in Windows are right, in Adobe not. Any solution?

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LEGEND ,
Dec 06, 2017 Dec 06, 2017

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What is the color space of your monitor? How is it calibrated? PrPro is set to standard Bt(Rec.)709, which is sRGB ... if your monitor somehow got set otherwise in the change of OS, that could be an issue. PrPro often over-rides in working through the system.

And "the colors are different for professional man (not for windows users) than in Windows 7" ... no idea what that is. When I went from 7 to 10, just made sure the calibration system was setting the monitor to the correct space, calibrated, and went merrily on my way working.

Neil

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Community Beginner ,
Dec 07, 2017 Dec 07, 2017

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Neil, updating to the topic, colors in Windows are right - photobrowser et cetera shows corrects colors. In Adobe Photoshop colors are whiter and less sharp. We have Dell U2410 monitor.

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LEGEND ,
Dec 07, 2017 Dec 07, 2017

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That answer sadly had no answer to it. "Right" as determined ... how? A browser is not a professionally calibrated app, nor are the amateur video players. So because something looks "right" to you there doesn't mean it will then look good on any other computer or tv anywhere. Period.

Computers do not come with calibrated, professionally correct viewing systems. None. Unless you've bought a high-end rig built for video editing from Safeharbor or ... Puget Sound systems (or something like that ... can't remember their exact name). So saying colors are right in something that is not even designed to professionally manage color and wrong in PrPro indicates some work needing to be done to properly calibrate your system.

You note the issue came after updating to Win10 ... which does handle many things differently including video than Win7. Like many others, I'm running Win10 and having no issues whatever ... but then, I do calibrate my monitors, and I know the color space they are set for.

PrPro can have all sorts of glitches, certainly. However ... it's video color processing is rock-solid as designed. It would be delightful to have the ability to set color space for those running wide-gamut needs, similar to AfterEffects, if not as extensive as Resolve. But within the design of PrPro, it is dead-on Bt(Rec.) 709, sRGB, D-6500K 0-255 and the correct Gamma. When things look different outside, it is because what is outside is not Rec.709/sRGB/D-6500k/0-255 and correct gamma. Something of that chain is not set right.

Neil

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Community Expert ,
Dec 03, 2017 Dec 03, 2017

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Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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Community Beginner ,
Dec 11, 2017 Dec 11, 2017

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Ok, we found an solution. View->sample setting->CMYK. Now everything seems to be right. Known "feature" (in Macs too).

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