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Laptop powers off during Premiere export (HELP)

New Here ,
Apr 28, 2020 Apr 28, 2020

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I’ve spent the last 24 hours straight trying to figure this out. 

 
I bought a Acer Predator Helios 500 laptop literally one year ago yesterday and am now having a huge problem. 
 
SPECS:

Intel(R) Core i7-8750H CPU @ 2.20GHz
GeForce GTX 1070
Drive version 442.92
16 GB Ram
 
Whenever I try to export a 2 1/2 minute video in Premiere Pro, my laptop powers off just minutes into transcoding. No error message, no blue screen. Just powers off. 
 
You might be thinking it’s overheating, but I’ve monitored the CPU, GPU, and System temps and all are normal. They range from 40°C to 70° max. 
 
I’ve taken measures to prevent overheating also. I’ve undervolted by -0.100 and maxed out my fans during export. The temperature stayed around 45°C up until it crashed. Strangely enough, the CPU usage percentage concurrently would drop to around 15%, and stay there for a few minutes before the laptop shut off again. 
 
I should note that I’m using a network drive and not a local one, but that isn’t the issue. I’ve exported the video on another laptop (a MacBook that is equally powerful) with no issues. 
 
I believe it is a hardware issue but I’m not sure where to begin. I’ve tried limiting the amount of cores used and toggling between GPU accelerated rendering being on and off. 
 
Does anyone know where to begin with this? 
 
I’m a video editor for a living so this is pretty detrimental to my life right now. 

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Community Expert ,
Apr 28, 2020 Apr 28, 2020

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