Premiere Pro crashes > blue screen of death > VIDEO_TDR_FAILURE > nvlddmkm.sys failed.

[antoines26754780]

Hi,

I've been using Premiere Pro for a while now and only recently it's been continually crashing and making my laptop have a blue screen with the same error code.

The error codes are VIDEO_TDR_FAILURE (nvlddmkm.sys) and VIDEO_SCHEDULER_INTERNAL_ERROR. It's not only happening using Premiere Pro but also with Photoshop and After Effect. It's only happening using Adobe software. Any other software that are also using the GPU are not crashing the laptop.

All my Adobe software are updated to the latest 2018 versions. Windows 10 is up to date and my graphic drivers through NVIDIA are also up the latest drivers. It's running version 390.77.

I've followed all steps on this website Video_TDR_Failure (nvlddmkm.sys) on Windows 10 [Fixed] - Driver Easy​ with no luck. The issue is still occurring.

I've also forced uninstall and re-install both internal Intel video driver and external NVIDIA in safe mode.

My laptop specs should not be an issue either. Here they are for reference:

ASUS laptop

Model - GL553VD

I7-7700HQ CPU @2.8GHz

16GB DDR4 at 2400MHz

1050ti 4GB

Please advice. I've ran out of ideas and patience.

Thanks,

Antoine

[brianf49982877]

This is working well for me so far, thank you. I had the same problems as above with BSODs and Adobe Premiere Pro and Media Encoder CC 2018

Lenovo P51 Laptop

Windows 10

Intel i7-7820 @ 2.90GHz

16GB RAM

Nvidia Quadro M2200 4GB GDDR5

[MIL_1997]

I also have this problem. My Laptop is HP Pavilion 14 with nvidia mx250 graph card, Inter Core i5-8265U CPU and 16 GB RAM.  I bought my laptop in 2019 and this problem appeared since that time.

No matter I use photoshop, premiere, illastrator or after effect, they all no logicly crash and my laptop turns into BSOD mode shows "video_tdr_failure". But when I play some games with the graph card, my laptop run fluently. I can't sure what makes it happend.

I also followed Adobe's document to solve this problem. Although I have downloaded and reinstalled several version graph card driver software, it is useless. 

Does anyone find solution of this problem? Or should I have to make adobe softwares turn off  its using graph card function?

[Peru Bob]

Are you using the graphics drivers from HP?

[Tamas25040135magz]

The only thing that helped me was disabling H264/HEVC hardware accekerated decoding and encoding.
Go to Edit->Preferences->Media (you can try, maybe its not needed to disable both of them)

[arytapermana]

I have same problem, same laptop, same specs, i think the problem is betwen Adobe, Nvidia and Windows 10/11.

Set adobe apps graphics settings on windows 11/10 to Intel/power saving.

if the error still continue try set graphics processor to intel on nvidia control panel.

our hardware is to old and they all just didn't care to much to old hardware, so i think we just need figure it out by our self.

[Ganehscom30293031uayf]

I encountered an error this month on my 5-year-old laptop with a GTX 1050ti graphics card. I managed to find a solution. I tried reinstalling Windows 10 after switching from Windows 11 and installed the latest version of Adobe Premiere Pro, which seemed to work fine initially. However, Premiere Pro displayed a driver issue, but I ignored it. Later, I updated the driver directly from NVIDIA's website instead of using Windows Update, and unfortunately, the error reappeared. I believe this error is not related to Windows or Adobe, but rather the latest NVIDIA driver being incompatible with my laptop system. I'm unsure about the reason behind this incompatibility; perhaps it's an attempt to discourage the use of older hardware and push users to buy new devices. Since my laptop is quite old, I am planning to replace it as well.

I would recommend not installing the driver directly from NVIDIA. Instead, it's better to install it through Windows Device Manager or Windows Update, unless you specifically require it for gaming purposes.

[RjL190365]

It failed because you wiped out all of your laptop's OEM-specific optimizations when you clean-installed the new drivers. And sometimes, these optimizations can only be obtained directly from your laptop's brand Web site. Worst of all, Windows Update always insisted on installing a driver that's more than three years old which is both completely incompatible with Adobe programs and partially incompatible with your installed version of Windows, which meant that Adobe Premiere Pro would not even launch at all with the older Microsoft driver but would instead error out back to the Windows desktop.

A similar thing occurred when I clean-installed the newer Intel graphics drivers directly: They completely disabled Quick Sync capability.

Therefore, I gave up on clean-installing newer drivers, and instead resorted to installing the newest driver on top of the Microsoft-provided driver.

By the way, if I were you then I would recommend permanently locking Premiere Pro's renderer to the software-only mode (no GPU acceleration whatsoever), and also permanently disabling all hardware decoding and encoding, with your current laptop.

[RjL190365]

I am adding that all this is the byproduct/symptom of Adobe trying to support everything from the cheap dual-core CPU-based PCs with only bottom-of-the-barrel integrated graphics to the extremely expensive 64-core workstation/server CPU-powered systems with GPUs that are equipped with tons of VRAM. And obviously, things break within the program.

Unfortunately, the only way to stabilize this problem is to severely restrict hardware compatibility and eliminate most hardware-accelerated features. This would completely cut off all entry-level users and those with entry-level hardware by requiring an astronomically expensive ultra-high-end workstation just for the program to even run at all.

[Ganehscom30293031uayf]

I think that's quite right as well, but sacrificing the performance of hardware acceleration.

[alireza30871116osbc]

hi 

i think i got it

here's the solution:

firtst of all unistall the nvidia driver using ddu

then go to check for update in windows  setting and let the windows download and install nvidia driver

then download the 512.96 version of nvidia driver from the website

now install the downloaded driver

it will run the premiere properly

i havn't test the newer versions but i will try

[tara_budi9460]

Thanks it fixed my problem but when play some games, i have problem with my directx12, other video say that i have to upgrade the driver, but the problem is the driver work properly for my editing softwere

[Peru Bob]

@tara_budi9460 

Yes, the drivers for video and gaming are different, so you either have to keep switching drivers or get separate machines for video and gaming.