System Compatibility Error in Adobe Premiere Pro & After Effects

[Tahoor Kazmii]

I just want to know that I have a optiplex 9020 with Nvidia Gforce GT730. Everytime when I start Adobe Premiere Pro or After Effects. It shows system compatibility errror and CUDA not showing in project setting. so when I tried to find updated driver on Nvidia website I can't find any compatible updated driver for Window 10 64-bit.

Please advise how can I resolve this error.

[Tahoor Kazmii]

I updated the driver to the latest version, but I'm still experiencing the same issue.

[MyerPj]

Driver Version: 560.94 

The above is the current version nVidia driver. Your GPU is not compatible, at least the driver you have loaded, is 475.13. I don't know the driver #, of what is the minimum, but yours is stuck there by nVidia, and you need a card with that accepts the newer driver.

[MyerPj]

Maybe @RjL190365 can comment

[RjL190365 · Accepted solution]

Your GPU is obsolete. Nvidia has already declared all Kepler GPUs such as your GT 730 EOSL (End Of Support Lifetime) back in 2021 when they were all moved to the legacy support branch. There, no new compatibility fixes would be issued at all for these GPUs, while only critical security fixes continued. That legacy support lifeline is schedued to end completely at the end of this current month.

Second, beginning with the later releases of Premiere Pro 23.x, users of such old GPUs got a warning that the GPUs would no longer be supported in what would become the current major version 24.x of the Adobe video programs. Therefore, your system as it is equipped now will be permanently locked to software-only rendering (no GPU acceleration whatsoever).

[RjL190365]

And in addition to what I stated above, the rest of that system also needs serious upgrading as well since the Optiplex 9020 is equipped with an ancient 4th-Gen Intel Core CPU that has been completely unsupported by Intel itself since the end of June 2021, and any worthwhile GPU upgrade for that system will be heavily bottlenecked by that over-10-year-old quad-core CPU.

[Tahoor Kazmii]

If support for my GPU has ended, why am I still receiving driver updates from Nvidia? I’ve updated my driver to the latest version as of 07-09-2024, and I’m still encountering the same issue with system compatibility errors and no CUDA option in the project settings. Is there any possible solution to enable GPU acceleration with my current setup?

[RjL190365]

The last few driver versions from Nvidia for your GT 730 are just security patches to a driver that dated way back in August 2021. No new features or program compatibility fixes have been released for those old GPUs since August 2021.

[RjL190365]

Also, note the driver version number as MyerPj stated. Your driver version is maxed out at only version 475.xx, while Premiere Pro 24.x now requires a driver version higher than 522.xx just to be even supported at all. And your GPU is simply too old to be compatible with anything newer than 475.xx.

In the meantime, please downgrade your installed version of Premiere Pro back to version 23.6.8 if you want to restore GPU acceleration while that older version of Premiere Pro is still available. You have only a few weeks remaining before it's availability disappears forever with the forthcoming release of Premiere Pro 25.

[MyerPj]

Yes, the minimum CPU requirement is 6th gen. Here's the requirements:

https://helpx.adobe.com/premiere-pro/system-requirements.html