• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

The problem with .mov hevc h.265 (video from iphone X)

Community Beginner ,
Feb 19, 2019 Feb 19, 2019

Copy link to clipboard

Copied

Hello.

Need help.

I can't work with .mov files hevc (h.265) 1080p

Premiere CC 2019  open a files but not played. (video duration does't matter)

.mov hevc h.265 processes only Intel 6th Gen  Is that true?

My CPU is i5 3th Gen.

What to do, need to buy a processor or there are other ways (with software)

What do you think?

By the way, I use Windows 7/10 x64

TOPICS
Hardware or GPU

Views

18.9K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Feb 20, 2019 Feb 20, 2019

Your machines are underpowered hence the playback issue.

Use proxies.

Votes

Translate

Translate
Community Expert ,
Feb 20, 2019 Feb 20, 2019

Copy link to clipboard

Copied

Please post your computer specs, be specific.

H.265 is highly compressed, needs horsepower.

Might want to consider using Proxies

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 20, 2019 Feb 20, 2019

Copy link to clipboard

Copied

1) laptop Lenovo G770

CPU intel Core i5-2450m 2.50 GHz

RAM  8gb

Video AMD Radeon HD 6650M

Windows 10 and Windows 7

Premiere CC 2019

2) PC

Intel Core i5-3570

RAM 16gb

gtx 750ti 2gb

HDD 7200

Windows 10

Premiere CC 2019

On two computers, the situation is the same.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 20, 2019 Feb 20, 2019

Copy link to clipboard

Copied

Your machines are underpowered hence the playback issue.

Use proxies.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 20, 2019 Feb 20, 2019

Copy link to clipboard

Copied

OK thanks.

Another question, the CPU Intel 6th Gen (+ for example gtx 1080ti, RAM 16) is good?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 20, 2019 Feb 20, 2019

Copy link to clipboard

Copied

16 is a bit lean: at least 32, 64 might be even better.

1080ti is good: could go for a littel bit less: 1070ti

Hdd 7200 is too slow: need a ssd.

i5-3570 is 7 years old: might want to consider a full upgrade.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 20, 2019 Feb 20, 2019

Copy link to clipboard

Copied

Move to Hardware Forum

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 20, 2019 Feb 20, 2019

Copy link to clipboard

Copied

Thanks for answers

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 26, 2019 Feb 26, 2019

Copy link to clipboard

Copied

Hello Ann Bens.

I tried to use another computer, the result is exactly the same.

Video in the timeline started, the sound is played, but the video is played only a few frames (repeated about the circle)

Do you have any ideas?

maybe a problem with codecs... or is this computer too weak (also)

by the way "prerender" done

viewing quality 1/4

Video file:

filmed on iphone x

1080x1920 (32mb)

.MOV

HEVC

laptop:

Acer Aspire A517-51G

Intel core i5-8250U

Nvidia GeForce MX150 2GB VRAM

12gb RAM

SSD  sata

Window 10

K-Lite Codec Pack 1475 Mega

Adobe Premiere Pro CC 2019

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 26, 2019 Feb 26, 2019

Copy link to clipboard

Copied

Bad idea: do not install codec packs. Known to mess up your system.

Your laptop is under powered to edit HD and at the same time H.265

Adobe Premiere Pro CC System Requirements

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 04, 2019 Mar 04, 2019

Copy link to clipboard

Copied

Nah, I'm having the same issue right now, looked up this exact phone (iphone X) to see

if Adobe premiere is processing it right. This forum resulted.

I had Adobe Premiere CC 2019. My Imported iPhone-X footage came in choppy, and would repeat

the few seconds of any clip, whether played on the original screen (for selecting parts) or on the timeline.

I created proxies and edited that way. I took the proxies out ("bypassed") before rendering. The completed

video had audio exact, but the video only played the beginning parts of each original clip until it switched to another

clip, doing the same.

My friend got this iPhone-X recently and this is the first time we've used it for Youtube. His iPhone 8XL(?) worked great

before. This is the first time we've had an issue.

Therefore, I downgraded to Premiere CC 2018 and repeated the same process. Same thing. I've been trying to put

out a video for the past 2 weeks. I took film class last college semester and we operated Lumix 4K video.

The video was choppy (Proxies were utilized) but footage came out properly.

The way Adobe Premiere handles iPhone-X footage is defective. I believe it has nothing to do with operating power.

But I'm not sure.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 04, 2019 Mar 04, 2019

Copy link to clipboard

Copied

My problem is absolutely like yours.

I installed the "davinci resolve" and my files played correctly (computers and system did't change).

The problem is not the power of the computer or windows.

The problem only in the premiere. 

Adobe, you should fix the bugs.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 04, 2019 Mar 04, 2019

Copy link to clipboard

Copied

Alrighty Peeps,

I encoded my original buggy files to a (matched) High-Bit rate .Mp4 through Adobe Encoder and imported my files again.

(So video quality remains the same)

Problem solved. The difference here is the Codec used for iPhone-X videos verses other footage, like my friend's previous iPhone8XL.

(you can see video codecs by right-clicking any imported clip and selecting "Properties...")

Let me lay down the info:

iPhone X Codec Type: HEVC 4:2:0

iPhone8XL Video Codec Type: MP4/MOV H.264 4:2:0

My iPhone X codec after converting them: MP4/MOV H.264 4:2:0

I have imported downloaded YouTube videos before only to have them play out of sync to their audio. After

some searching, the problem was the video codec HEVC. Premiere does not like this video codec.

Here is another forum thread which discusses the big dilemma: Can't import HEVC-videos to Premiere Pro (2018)

Adobe said even said on the forum: "HEVC is not a very performant format, I would recommend you create proxies or transcode the footage at ingest."

HEVC stands for High Efficiency Video Coding, a.k.a H.265, which is known for ultra-compressed video file outputs (low file-size). This cuts out unnecessary storage so you have more storage on your phone. The downside is that Premiere presently does not like all HEVC codec video files. 

Unless premiere develops a better code to interpret these files, you are better off converting your files through Encoder

before editing.

This is a big step backward for iPhone-X users at the present moment. But things usually work out.

VitM, Thanks for posting this Forum subject so I could work out the problem! (Now I can finally edit)

     -Jacobjazzdrummer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 05, 2019 Mar 05, 2019

Copy link to clipboard

Copied

I would not use AME but rather HandBrake

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 05, 2019 Mar 05, 2019

Copy link to clipboard

Copied

Sure,  we can use a video converter, but it requires additional time.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 02, 2020 Jan 02, 2020

Copy link to clipboard

Copied

hey i have an
amd treadipper 2950x

quadro p4000

64 ram

ssd 1t

m.2 540G

my machine still underpowered? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 09, 2019 Mar 09, 2019

Copy link to clipboard

Copied

Same problem here with video recorded with an iPhone Xs Max; Premiere Pro 2019 doesn't process these files properly: playback is choppy and frames are repeated.

Trust me, it's not a horsepower issue: I'm using a brand new RTX 2080 graphic card and an i7 processor.

Did anyone find a solution? And no, converting the files before importing them into Premiere is not a solution, just an annoying workaround.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 09, 2019 Mar 09, 2019

Copy link to clipboard

Copied

Thank you for message.

Now I stop trying to use another computers (rtx 2080... no comment). Unfortunately I haven’t found any solutions yet (converting only)

By the way, DaVinchi Resolve works incorrectly too (is not a panacea)  

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 27, 2019 Jul 27, 2019

Copy link to clipboard

Copied

I have the same problem - playback is choppy and frames are repeated.

I've tried using Adobe Encoder to re-encode the video taken from Iphone Xs (1080p30) to some other codec, but didn't work - the same issue occurred.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 20, 2020 Dec 20, 2020

Copy link to clipboard

Copied

LATEST

I have the same problem with Windows 10 notebook. On Macbook i think it's not problem.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 10, 2019 Mar 10, 2019

Copy link to clipboard

Copied

I have the same problem here but I have Iphone 7 Plus generating HEVC video files.

When I use GoPro 7 Plus generating the same 4k resolution I don´t see any problem.

My system:

Core i7 8700K

NVidia 1050TI

32GB RAM

SSD Intel 750 400GB

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 10, 2019 Mar 10, 2019

Copy link to clipboard

Copied

I dont think Pr likes all hvec codec.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 08, 2019 Jun 08, 2019

Copy link to clipboard

Copied

When will Premiere be able to read these files? No time for converting all the footage!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 12, 2019 Jun 12, 2019

Copy link to clipboard

Copied

Something to keep in mind is that the format that your recording device records may not be good for editing.

Cameras that can record directly to Apple ProRes or be patched to external devices that record Apple ProRes are very popular.  Of course, they're also more expensive.

I highly recommend transcoding H264 and H265 camera originals to Apple ProRes422 (LT).  You'll also take advantage or Premiere Pro's Smart Rendering with that CODEC.

-Warren

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 28, 2019 Apr 28, 2019

Copy link to clipboard

Copied

Same problem recording with Filmic Pro HVEC codec on a Samsung Galaxy s10 and editing on a i7 8700k GTX 980ti and 32GB ram.It simply didn't work and I will need to convert all footage in Adobe Media Encoder (thanks tha at least Media encoder reads perfetcly that format).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines