Copy link to clipboard
Copied
Okay, so it appears as if my upgrade to CC2018 is (as usual) turning into a debacle. Step One, upgraded from CC2017 to CC 2018 on my Windows 7 machine with a Nvidia Quadro K4200 video card. Discovered that the MTS video files that I recorded on my Sony video camera no longer had audio within Premiere. Discovered via the forums that Adobe CC2018 no longer supported Dolby decodes in Windows 7 (or something along those lines). I also had issues with auto-relinking files inside of Premiere that worked fine in CC2017.
"Relink others automatically" not working.
Discovered that I would need to upgrade to Windows 10 to solve this issue. Upon successfully doing a clean install of Windows 10, including installing the newest Nvidia drivers for my Quadro K4200, and installing Adobe CC2018, I opened an existing project, and I got this error related to my "NVIDIA OpenGL Driver".
"Unable to rover from a kernal exception. The application must close. Error code: 3 (subcode 2). Would you like to visit http://www.nvidia.com/page/support.html for help?"
That's when I saw this solution which recommended changing to the "Visual Simulation" setting within the "Nvidia Control Panel 3D Settings":
This seemingly fixed the issue for an hour. But NOW, I'm just getting a Premiere project that just has video that won't playback at all in the preview window, or sequence window. If you tell me to get a new video card, I will scream. This really shouldn't be that difficult.
Here's my machine:
OS Name Microsoft Windows 10 Pro
Version 10.0.16299 Build 16299
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name 15-D-330-8464
System Manufacturer Supermicro
System Model X10DAi
System Type x64-based PC
System SKU 083615D9
Processor Intel(R) Xeon(R) CPU E5-2630 v3 @ 2.40GHz, 2401 Mhz, 8 Core(s), 16 Logical Processor(s)
Processor Intel(R) Xeon(R) CPU E5-2630 v3 @ 2.40GHz, 2400 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1.0b, 10/16/2014
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Supermicro
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Enterprise Server
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.16299.248"
User Name HQ\PJ
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.9 GB
Available Physical Memory 42.5 GB
Total Virtual Memory 73.4 GB
Available Virtual Memory 48.2 GB
Page File Space 9.50 GB
Page File C:\pagefile.sys
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Copy link to clipboard
Copied
Moved to Hardware Forum​ for expert advice.
Copy link to clipboard
Copied
Just upgraded to Nvidia's new drivers 391.33. Problem still occurs. Premiere just stops playing back video after about 5-10 minutes of doing some basic video editing. Timeline won't playback, individual files won't playback. Any ideas????
Copy link to clipboard
Copied
Try to turn off GPU acceleration and see what happens