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'Your system's hardware does not support hardware acceleration for the current settings' error

Explorer ,
Oct 19, 2022 Oct 19, 2022

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(For some reason this was posted as a reply to a previous topic, but it should be a new one. Not sure how that happened - sorry!)

 

I have a laptop with a 11th Gen Intel Core i9 11900H processor (so it has Quick Synch acceleration), and an NVIDIA GeForce RTX 3050 Ti Laptop GPU (so NVENC capable)

 

I am trying to export a project from Premiere Pro, h264 format with VBR-1 encoding, yet I get the above error saying I can't use hardware acceleration.

 

Any ideas?

 

Thanks"

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CPU , Hardware or GPU

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correct answers 1 Correct answer

LEGEND , Oct 20, 2022 Oct 20, 2022

In addition to what I asked above, what is the field order of your exported video? Interlaced video exports are not supported at all for hardware encoding. Export must be progressive only.

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LEGEND ,
Oct 20, 2022 Oct 20, 2022

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What is your export resolution? Premiere Pro supports hardware encoding only with discrete standard resolution (frame size) settings, such as 1920x1080 or 3840x2160. In between or nonstandard resolutions are not supported at all - software encoding only must be used.

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LEGEND ,
Oct 20, 2022 Oct 20, 2022

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In addition to what I asked above, what is the field order of your exported video? Interlaced video exports are not supported at all for hardware encoding. Export must be progressive only.

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Explorer ,
Oct 21, 2022 Oct 21, 2022

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It was the field order! Thank you so much for spotting that.

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