[Solved] Empty White Window after Start Up / crash

[Cheerful_Star5CDC]

Hi,

My girlfriend installed Premiere Pro and After Effects on an older machine and both apps are failing to start properly. Now I am wondering what the common problem is as I haven't seen this one before:

After loading, a white square window appears on top of the normals app UI. It is completely empty clicking on the X closes the apps entirely. It has however the dimensions of the "there are already 2 devices logged-in. kick one of them in order to use the app"-window. I am trying to figure out if it's a software issue or which parts of the hardware are causing this problem. I know its a very old set-up but was hoping to get the programs at least started and worry about the rendering times later ...

Its a Dell XPS 8300

running Windows 10
Intel i7 2600

8GB RAM

Geforce 750 Ti (latest driver, 445.87)

Really hope I can get this work around the old hardware or at least get some kind of crash report.

Thanks a lot in advance.

[John T Smith]

Test your computer to find out how well it will work
https://www.pugetsystems.com/labs/articles/PugetBench-for-Premiere-Pro-1519/
-Benchmark test program available for Premiere Pro CC2019 and CC2020
.
Some things to do, and more information needed for someone to help...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...

[Cheerful_Star5CDC]

I can't really run the benchmark as it is a project. When the white screen appears in the front I cant use Premieres interface, load projects or use the application in any other way. I can only close the white window, which in turn closes the app.

Just trying to get my head around what this white void could be and if it has appeared on other screens too...?

Cheers

[Peru Bob]

You might want to try older graphics drivers.

[RjL190365]

Guess what? None of the 445.## driver branch right now is suitable at all for use with any content creation apps. A rule of thumb is to check for the latest Studio Driver version available on a newer GPU such as an RTX 2080 Ti, and note the driver version number (as there are absolutely no Studio Drivers available at all for any GPU generation earlier than Pascal). This is because the GTX 750 Ti is of the first-generation Maxwell architecture, which was further tweaked to create the GeForce 900 series desktop GPU line. Once you note the latest Studio Driver version number (which currently stands at version 442.92), then go for a Game Ready driver version in the 442.## series for that GTX 750 Ti.

By the way, both the Studio Driver and the Quadro drivers completely skipped over the 435.00-439.99 series, as well: None of them are stable enough for use in a workstation environment, so the Studio driver version jumped directly from 431.86 to 441.12.

[Cheerful_Star5CDC]

Thanks for the answers. I appreciate your help.

Running 442.74 did not help.

Blank white mysterious movable resizable window still creeps up and closes the app when tried to be closed.

😞maybe it is the processor after all .... i7 2600 (2nd generation) might be blocked by adobe?

[Cheerful_Star5CDC]

at least it appears i'm not alone with this issue...

https://community.adobe.com/t5/premiere-pro/blank-white-pop-up-box-displaying-when-premier-opens/td-...

i guess it really is time for a new pc ... even if it means to surrender to a white blank pop-up window

[Cheerful_Star5CDC · Accepted solution]

Okay... i had almost given that this up. Unexpectedly this one worked for me

https://support.beboptechnology.com/support/solutions/articles/4000137720-adobe-suite-2019-blank-whi...

Internet Explorer you jerk ....