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Correct answer YatharthS

Hi chrish38594772 ,

Please provide the exact dot version of the software & OS installed at your system

Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Launch the application holding 'Shift' Key, check whether it works or not.

* Check with the compatibility mode, right click o Acrobat Pro icon, then from Properties > compatibility > uncheck the compatibility option & Run the acrobat as administrator.

* If issue still persist, Repair the Acrobat Pro through : C:/ >Program files (x86) > Adobe > Acrobat Pro > Stet up files > Open the Folder having the Alpha Numeric letters > Run the installed with name 'AcroPro.msi'

Follow on screen instructions & Repair it.

If issue persist please check the behavior with the new user account  referring to this article :- https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

Let me know if it works

Regards,

Yatharth

1 reply

YatharthSCorrect answer
Participating Frequently
March 30, 2016

Hi chrish38594772 ,

Please provide the exact dot version of the software & OS installed at your system

Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Launch the application holding 'Shift' Key, check whether it works or not.

* Check with the compatibility mode, right click o Acrobat Pro icon, then from Properties > compatibility > uncheck the compatibility option & Run the acrobat as administrator.

* If issue still persist, Repair the Acrobat Pro through : C:/ >Program files (x86) > Adobe > Acrobat Pro > Stet up files > Open the Folder having the Alpha Numeric letters > Run the installed with name 'AcroPro.msi'

Follow on screen instructions & Repair it.

If issue persist please check the behavior with the new user account  referring to this article :- https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

Let me know if it works

Regards,

Yatharth