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IEvsFlashPlayer
Participant
December 19, 2006
Question

Flash Player Is Not The Problem, so let's fix

  • December 19, 2006
  • 1 reply
  • 248 views
I was about to pull my hair out. Everything that I tried did not seem to work. I even had the technicians of my virus protection/firewall to help behind the scenes. And then I contacted Adobe for technical support who ended up directing me to the support / forums. I continued to read the posted messages along with the advice that was offered. Nothing seemed to work for me. Of course, I began to get aggrevated. But, there was one message that stuck out in my mind. That note informed that Flash Player was not Compatible with Internet Explorer - even though it referred to some other issue or problem. This seemed to make sense. So, let me tell you what worked for me. Again, it is IE that is causing all of the numerous problems with not being able to download Flash Player, etc. I am not sure of what has changed with Flash Player now that may be causing this particular issue, but. . . So, I decided to go to another web browser - like Netscape because on one occasion, I was having great difficulty with IE and the technicians downloaded Netscape. I had no more problems with Netscape, but of course, I like IE. So, I eventually went back to IE and never thought about Netscape again, until now. I went to Netscape (with all of the issues at hand) and decided to see if I could view many of the cites that were provided in the Forums. Well, much to my surprise, all of the web pages that required Flash Player seemed to work automatically - but only in Netscape. I did not even have to download Flash Player while in Netscape. See if this works for you and pass it own to everyone if you have success. Some of you may need to download the Flash Player while in Netscape, but I did not. Good luck. I am so happy that something FINALLY worked. Maybe it will work for you too and do not forget to pass it on - if it does happen to work for you also. 2byoung
    This topic has been closed for replies.

    1 reply

    N
    Newsgroup_User
    Inspiring
    December 19, 2006
    The only flaw in this argument (that's its IE and not Flash), is that there
    are TWO flash players.

    There is the Flash Player ActiveX control (OCX) that IE uses (and you can
    use in other applications)

    Then there is the Flash Player plug-in that is used by Netscape, firefox etc

    Although the guts are the same, they are very different things, with
    different registry and operating system integration etc etc etc.

    So just because the player plug-in in Netscape works, and the player ocx in
    IE does not, is not evidence that the problem is with IE at all. It may be
    a registry / operating system problem, or a problem with the player ocx
    itself.
    --
    Jeckyl


    A
    Anonymous
    December 19, 2006
    This is true. There is a Flash Player for Windows IE and another Player for Netscape and Firefox browsers.

    If you have all ready gone through all of the usual troubleshooting techniques (listed below) and ONLY have this issue with IE you may have some issue with your system registry. I would be happy to help you troubleshoot this.

    Check the following troubleshooting steps before moving onto registry issues:

    http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_19166

    Instructions for uninstalling and reinstalling the Flash Player:


    1. First download the latest uninstaller to your desktop from here http://www.adobe.com/go/tn_14157
    2. Before running this uninstaller be sure to read the instruction and close all running programs.
    3. Open the following folder C:\WINDOWS\system32\Macromed\Flash
    4. Run the uninstaller
    5. What files are left in this folder? C:\WINDOWS\system32\Macromed\Flash
    6. If there are files left, delete the Flash folder.
    7. Install the Flash Player from here: http://www.adobe.com/go/getflashplayer
    8. Test the Flash Player here: http://www.adobe.com/products/flash/about/


    Flash Player still not installing on IE?

    Warning: The following solution involves the Windows System Registry. Editing or manipulating the registry incorrectly can result in serious system damage which may require re-installation of the operating system. If you are not comfortable editing the registry, then take your system to a professional. If you choose to proceed, then it is essential that you create a complete system backup and a Windows System Restore Point before proceeding. Adobe Systems cannot be held responsible for damage resulting from this information.

    Note: this is specifically for Window XP Pro

    Here are Instructions for checking the system registry for issues. I would suggest that you compare the Advanced Security Settings for HKEY_CLASSES_ROOT with the one from this link:

    http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400116

    (Scroll down to see the HKCR image)

    Please login as the Administrator (NOT a User with Admin privileges) and follow these instructions to open the registry.


    1. Select Start > Run
    2. Type in “regedit”
    3. Right click on HKEY_CLASSES_ROOT
    4. Select Permissions
    5. Select Advanced


    If you can take a screenshot and post it online for me to look at, that would be ideal.

    Best,

    Darren J. McNally
    Technical Support Engineer
    Adobe Systems
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