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August 14, 2015
Question

Flash playerのインストール中 接続エラーの表示

Flash playerのインストール中 接続エラーの表示となり

どうしても Flash playerかインストールできません。

助けてください。

indouws7 32bit 

アクティブスクリプト・・・有効にする

ポップアップブロック・・・無効にする

等は対応済みです。

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1 reply

eswar6771017
Adobe Employee
Adobe Employee
August 14, 2015

Hi yukiko26748966,

Can you please provide the following log files to troubleshoot the problem.

  1. Download the online installer from https://get.adobe.com/flashplayer
  2. Create an empty text file named ADM.trace inside your %temp% directory.  The file extension itself is .trace, not .txt or anything else.
    • Vista and above: C:\Users\<YourUserID>\AppData\Local\Temp\
    • To create the empty text file, navigate to the %temp% directory, right-click in an empty area and select New > Text Document
    • Rename the new file to ADM.trace

   3.  Run the online installer again until the error is returned.  

    4. Two files, Adobe_ADM.log and Adobe_GDE.log will be generated.  The files are located at the following location:

    • Vista and above: C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
    • Upload the files using the How to share a document instructions
    • Post the following information in your reply:
      • URL to the uploaded log files.

Thanks,

Eswar.

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