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December 26, 2019
Question

Mac イラストレーター24.0.1 ファイルを閉じるとアプリが終了する

  • December 26, 2019
  • 3 replies
  • 544 views

ファイルを閉じる>保存>強制的にアプリが終了する

 

これってそういう仕様に変更になったんでしょうか。

それともバグでしょうか。

 

毎回毎回うっとうしいです。

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    3 replies

    assause
    Community Expert
    Community Expert
    December 26, 2019

    新規作成したファイル、24.0.1で作成したファイルでも同じでしょうか。

    また今回のファイルの作成元バージョンなども確認が必要です。

     

    従来バージョンがある状態で、環境設定を移行している場合は、それ自体がトラブルになることはあります。

    その場合はrishabht95040164さんが記載されているように環境設定の退避処理が有効になります。

     

    いずれにしても今回の場合、OSバージョン等の記載もありません。

    出来ればその点も明確にしたほうがいいでしょう。

    Rishabh_Tiwari
    Community Manager
    Community Manager
    December 26, 2019

    Hi there,

     

    Sorry to hear about the trouble you are facing with Illustrator. As suggested by Larry please set up a default printer and I would request if you can share a few more details like:

     

    1. Is this happening on a specific file?
    2. Where are the files saved, locally or on any network or shared drive?
    3. Have you checked with multiple artboards? If not, please create multiple artboards and then save and close any one of them and see if the app quits.
    4. If it is happening on multiple files you can also try resetting the preferences for Illustrator by following the steps below:
    • Close Illustrator.
    • Click on the Finder icon on the dock, choose Go on the top> Go To Folder.
    • In the Go To Folder dialog box, type "~/Library". Click Go.
    • Open the Preferences Folder > rename the Illustrator  24 Settings folder to Illustrator  24 Settings folder.old
    • Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old
    • Go back to library->open caches->rename  com.adobe.illustrator to com.adobe.illustrator.old
    • Go back to library->open application support-> open adobe->rename the Illustrator  24 folder to Illustrator  24 folder.old

    Disclaimer: Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

     

    Regards

    Rishabh

    Larry G. Schneider
    Community Expert
    Community Expert
    December 26, 2019

    Do you have a printer hooked up and operational. AI needs to access a printer to write information into the file. If it can't find the printer, it will crash. Make sure you have the printer set as default and it is running. If you don't have a printer, set up a PDF one.