ライセンス数を減らしたい

Question

社内のAdobeCCの使用者が減るため、Admin Consoleでライセンス数を減らしたいのですが、やり方がわかりませんでした。（ユーザーの削除できました）

年契約のため途中でライセンス数を減らすことは不可ということでしょうか？

ご教授いただければ幸いです。よろしくお願いします。

ふみふみぃ · Accepted Answer

こんにちは年間契約の場合、原則として通常契約途中でのライセンス数減は出来ません（一年間利用する事を前提とした割引を受けている為）契約更新時に減数しての更新となります。

John T Smith · Answer

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded