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danbi2016
Participant
Aug 4, 2026 2:10 AM UTC
Question

System crashes or freezes when using the Preflight function.

After updating Acrobat to the latest version, using the Preflight function on a PDF file causes a warning window to appear (as shown in the attachment) and makes the program stop responding.
It becomes completely unresponsive, as if it has crashed.
It seems to be an issue with the latest version.

 

    1 reply

    Community Manager
    Aug 25, 2026 2:50 AM UTC

    Could you try again after changing the file name to English?

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