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Participant
July 13, 2021
Question

환불요청

  • July 13, 2021
  • 1 reply
  • 45 views

어도비 스캔 무료 버전을 사용했는데 방금보니까 12000원이 제 계정에서 구글스토어를 통해 나갔더라구요. 전 이 앱을 사용하지 않고있거든요. 환불 받을 수 있을까요?

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1 reply

Ria Tagra
Inspiring
July 22, 2021

Hi @oi5C82  

  

Hope you are doing well. 

  

We are sorry, you're having difficulties.  If you want you can seek a refund using the below help.

For IOS  

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.  

For step-by-step instructions, see View, change, or cancel your subscriptions 

For billing issues or a refund, see Request a refund for an App Store or iTunes Store purchase.    

For Android.  

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play 

For billing issues or a refund, see Get a refund on Google Play 

   

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.  

  

Regards  

Ria