[Issue report] Lightroom: Photo Editor/com.adobe.lrmobile

Lightroom: Photo Editor app developer in charge.

Greetings.
This is Samsung Electronics Application Quality Assurance team.
We test applications and site compatibilities for Samsung Android devices. Then we find bugs and mal-functions that are present.

Based on customer feedback we have received recently, the application available from the Google Play has come to our attention.
It seems that the application is not properly performing as expected.

For more details, Please find the following report.
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-Issue No: P220419-04377
-Detected device Model Name: SM-S908N
-Detected device OS: 12
-Application name: Lightroom: Photo Editor
-Application version: 7.2.1
-Package name: com.adobe.lrmobile
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▶[Issue description]
- This is a phenomenon that slows down and restarts the app when used.
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▶[a Frequency of occurrence]
- Sometimes
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▶[ Log & Comment ]

04-15 22:53:09.433 10542 8458 8458 F DEBUG : pid: 6640, tid: 8451, name: thread-white_ba >>> com.adobe.lrmobile <<<

04-15 22:53:09.433 10542 8458 8458 F DEBUG : uid: 10542

04-15 22:53:09.433 10542 8458 8458 F DEBUG : tagged_addr_ctrl: 0000000000000001

04-15 22:53:09.433 10542 8458 8458 F DEBUG : signal 6 (SIGABRT), code -6 (SI_TKILL), fault addr --------

04-15 22:53:09.433 10542 8458 8458 F DEBUG : Abort message: 'terminating with uncaught exception of type dng_exception'

04-15 22:53:09.433 10542 8458 8458 F DEBUG : x0 0000000000000000 x1 0000000000002103 x2 0000000000000006 x3 000000740252e130

04-15 22:53:09.433 10542 8458 8458 F DEBUG : x4 736f646277641f73 x5 736f646277641f73 x6 736f646277641f73 x7 7f7f7f7f7f7f7f7f

04-15 22:53:09.433 10542 8458 8458 F DEBUG : x8 00000000000000f0 x9 ec0f332d95321f05 x10 0000000000000000 x11 ffffff80fffffbdf

04-15 22:53:09.433 10542 8458 8458 F DEBUG : x12 0000000000000001 x13 000000007fffffff x14 00000000001b35a2 x15 0000001179017d42

04-15 22:53:09.433 10542 8458 8458 F DEBUG : backtrace:

04-15 22:53:09.433 10542 8458 8458 F DEBUG : #00 pc 0000000000051b7c /apex/com.android.runtime/lib64/bionic/libc.so (abort+168) (BuildId: ea614e5d67d01effce7dc685388edeee)

04-15 22:53:09.433 10542 8458 8458 F DEBUG : #01 pc 000000000035ef18 /data/app/~~rtWGrL2WKBaIIFsKn3CerA==/com.adobe.lrmobile-YuwpfnnfsGniwIWI5stb-A==/lib/arm64/libtensorflowlite_gpu_delegate.so

04-15 22:53:09.433 10542 8458 8458 F DEBUG : #02 pc 000000000035f090 /data/app/~~rtWGrL2WKBaIIFsKn3CerA==/com.adobe.lrmobile-YuwpfnnfsGniwIWI5stb-A==/lib/arm64/libtensorflowlite_gpu_delegate.so

04-15 22:53:09.433 10542 8458 8458 F DEBUG : #03 pc 000000000035be5c /data/app/~~rtWGrL2WKBaIIFsKn3CerA==/com.adobe.lrmobile-YuwpfnnfsGniwIWI5stb-A==/lib/arm64/libtensorflowlite_gpu_delegate.so

04-15 22:53:09.433 10542 8458 8458 F DEBUG : #04 pc 000000000035b564 /data/app/~~rtWGrL2WKBaIIFsKn3CerA==/com.adobe.lrmobile-YuwpfnnfsGniwIWI5stb-A==/lib/arm64/libtensorflowlite_gpu_delegate.so

04-15 22:53:09.433 10542 8458 8458 F DEBUG : #05 pc 000000000035b4e4 /data/app/~~rtWGrL2WKBaIIFsKn3CerA==/com.adobe.lrmobile-YuwpfnnfsGniwIWI5stb-A==/lib/arm64/libtensorflowlite_gpu_delegate.so (__cxa_throw+120)

04-15 22:53:09.433 10542 8458 8458 F DEBUG : #06 pc 00000000004ef948 /data/app/~~rtWGrL2WKBaIIFsKn3CerA==/com.adobe.lrmobile-YuwpfnnfsGniwIWI5stb-A==/lib/arm64/libLrAndroid.so (Throw_dng_error(int, char const*, char const*, bool)+60) (BuildId: 62d2c35879e2c1eb0d9f5b09af7ca35c45659e39)
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We hope this feedback from customer will help your application more reliable and better in quality.
Thank you for your understanding and support regarding this matter in advance.

If you are going to resolve this issue for the next release version of the application, please share it to us as well when possible.
Please feel free to contact us for any questions or further information.

Thank you very much for your time.

Best Regards,
Samsung Electronics Application Quality Assurance team

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