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용철5C87
Participating Frequently
November 4, 2020
Answered

Creative Cloud Libraries error

  • November 4, 2020
  • 2 replies
  • 1356 views

사진처럼 초기화 중 문제가 발생했다는 메시지가 뜨면서 라이브러리 기능을 전혀 사용할 수 없습니다.

이 문제로 인해 프로젝트의 에셋공유기능을 활용하지 못하고 있으며, 해당 문제를 해결하기 위해서 Creative cloud와 xd를 재설치하고 adobe의 안내문을 모두 따라했지만  문제는 해결되지 않았습니다..T^T

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA
    I have completed all the updates of the Creative cloud app, and have tried other internet, such as setting the DNS address, but the status does not improve.

    Sorry to hear that. If you are still experiencing the issue, please connect with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you.

     

    Thanks,

    Harshika

    2 replies

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    November 4, 2020

    Hi there,

     

    Sorry to hear you are unable to use the CC libraries in XD. In addition to what Italo has said, would you mind trying the steps suggested in this article: https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html? 

     

    Let us know if that helps.

     

    Thanks,

    Harshika

    용
    용철5C87Author
    Participating Frequently
    November 5, 2020

    I've already tried all the methods in the link. But it's not solved.

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    November 6, 2020

    Have you checked if there are any updates available for the Creative Cloud app? Have you also tried with a different internet connection?

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    November 4, 2020

    Hi, does this problem only occur on Adobe XD or also on other Adobe suite software?

      용
      용철5C87Author
      Participating Frequently
      November 5, 2020

      It is difficult to check the status of other products because I only subscribe to xd. 

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