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kglad
Community Expert
kgladCommunity Expert
Community Expert
December 27, 2017

first, sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if that fails, check the faq:

https://forums.adobe.com/thread/1962238?start=0&tstart=0

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