Acrobat Pro DCのライセンス

Question

Acrobat Pro DC（2015版）のライセンス認証の解除をしないままPCを初期化してしまいました。同じPCにAcrobat Pro DCを再インストールして使っているのですが、「この機能は、現在のAcrobatライセンスには含まれていません。」という表示が出てほとんど何もできなくなってしまいました。どなたか対応策をご教授いただけませでしょうか？

AkanchhaS8194121 · Accepted Answer

Thanks for trying the suggestion.

Did you try downloading Acrobat DC 2015 from the link provided above? Once done, you just need to enter your serial number to get the installation complete.

It still didn't work?

-Akanchha

AkanchhaS8194121 · Answer

Hey there,

As mentioned above, you had Acrobat pro DC 2015. Re-download it on the same PC and it started giving this message.

There could be two possibilities-

1- You had Acrobat Pro DC 2015 and you have Downloaded Acrobat DC (continues version) or freeware Adobe Acrobat Reader, as it looks identical.

2- There is a licensing issue. Which means, application's activation needs to be checked. And that will be done by the Customer Support team.

So,

1st: check your application version properly. Open Acrobat>Help>About Acrobat what's the version you see there.

2nd: We'd suggest to first uninstall the existing app. Use this cleaner tool: http://labs.adobe.com/downloads/acrobatcleaner.html Download the application: https://helpx.adobe.com/in/download-install/kb/acrobat-2015-downloads.html

enter the serial number for activation

3rd: Nothing works, then contact support: https://helpx.adobe.com/support.html

Thanks,

Akanchha

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