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November 28, 2018
解決済み

Mac版AcrobatPro9のシリアルナンバーが通りません。

  • November 28, 2018
  • 返信数 1.
  • 234 ビュー

付与されているシリアルナンバーを入力しても、有効ではないとのメッセージが出ます。

macOSX 10.13.6  High Sierra

②Mac版AcrobatPro9

③インストール後シリアルが通らない

入力したシリアル番号は有効ではありません。「OK」をクリックしてシリアル番号を再入力してください。

このトピックへの返信は締め切られました。
解決に役立った回答 kglad

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the (correct) suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

返信数 1

kglad
Community Expert
kgladCommunity Expert解決!
Community Expert
November 28, 2018

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the (correct) suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html